Toyota named in class action lawsuit over melting dashboards in Lexus vehicles

Toyota Motor Corporation

The class action lawsuit is brought on behalf of All South Carolina residents who purchased the 2007-2009 Camry, the 2006-2008 Lexus ES, and the 2006-2008 Lexus IS.

According to the complaint, unbeknownst to consumers, Toyota designed, manufactured, distributed, marketed, and sold certain automobiles with defective dashboards that melt or degrade upon prolonged exposure to the sun. The affected models include the 2006-2008 Lexus ES, the 2006- 2008 Lexus IS, and 2007-2009 Toyota Camry. Because the nature of this defect is that the degradation occurs over time, it was a hidden defect from consumers at the time of purchase.

Toyota and Lexus utilize warranties that provide comprehensive warranty coverage to consumers. The Toyota Camry warranty extends for the first 3 years or 36,000 miles following the purchase of the vehicle. The Lexus ES and IS warranties extend for the first 4 years or 50,000 miles following the purchase of the vehicle. However, consumers typically observe the defect only after the expiration of the warranty coverage.

On December 2, 2011, following the expiration of warranty coverage for most purchasers of the defective vehicles, Lexus issued a technical service bulletin (“TSB”) designated as L-SB-0144-11 and titled “Interior Panels Sticky/Poor Appearance.” The TSB noted that the 2006-2008 Lexus IS 250 and IS 350 “may exhibit sticky interior panels that have a shiny/degraded appearance. These conditions maybe present on the Instrument Panel Pad and/ or the Door Panel Trim. Revised interior panels have been developed to address this condition.”

TSB L-SB-0144-11 was made available to Lexus dealerships but was not mailed to consumers. Toyota utilized a similar defective dashboard design for the 2006-2008 Lexus ES and the 2007-2009 Toyota Camry but did not issue a comparable TSB for such vehicles.

Toyota did not inform prior purchasers of the 2006-2008 Lexus ES, the 2006- 2008 Lexus IS, and the 2007-2009 Toyota Camry that it developed a fix for the defective dashboards.

By issuing a TSB to Lexus dealerships, and knowing that repairs will generally occur outside of warranty, Defendants obtained an additional revenue source when customers paid out of pocket for the repairs. Thus, Toyota obtained further profit from the defect by shifting responsibility for repair costs to consumers. Those customers who did not pay out of pocket for the repairs nonetheless have a car with diminished value that should have been repaired under Toyota’s warranty obligations because the defect existed at the time of sale.


Lena M. said
1360 days ago
I have a Lexus IS 2005 year 2007 and its melting like ice. I want to be part of this class action. I can take pictures if need be.

Richard B. said
423 days ago
I am the original owner of a 2006 Toyota Avalon and am suffering these same symptoms. Both the local dealer and Toyota have told me verbally that there is nothing that can be done, since, under the secondary program, my vehicle is on the road over 10 years and the primary replacement program ended in May of 2017.

I was never notified by Toyota of the existence of what they call a "warranty extension" and only became aware due to a recent newspaper article. Is there any recourse at this time? I notice that the Avalon was not included in the original suit referenced above.

Submit a Response Are you having the same issue? Do you have a solution? Either way, chime in!

I would like to speak with a lawyer about my legal rights in this matter.

Same or similar issue but with a different company?

I would like to join the lawsuit.

Sign up for the Got a Class Action newsletter?

I have read and agree to the Terms and Conditions.

Contact A Lawyer Privately

  • This field is for validation purposes and should be left unchanged.