Progressive Insurance named in class action lawsuit over its Snapshot® usage-based insurance program

Progressive

Progressive-Large

 

Progressive’s Snapshot® usage-based insurance program is a discount program where Progressive’s customers can purportedly save money on their car insurance by sharing their driving habits with Progressive.1 According to Progressive, seven out of ten drivers who try Progressive’s Snapshot program have qualified for a discount, which can be as high as 30 percent. According to Progressive, it is “simply asking all drivers, ‘why wouldn’t you try it?’

Participating customers are given a device that can fit into the palm of one’s hand, plugs into the vehicle’s on-board diagnostic port, and is powered through the vehicle’s battery. The device records and sends driving data directly to Progressive, and Progressive uses that information to calculate a participating customer’s insurance rate. After installation of the Snapshot device, driving data is analyzed for 30 days, after which customers find out if they are eligible for a discount based on their driving habits.

Progressive claims that Snapshot customers can make changes to their driving habits that will lead to “bigger discounts” and “huge savings.” Through Progressive’s marketing and advertising campaign, Progressive implies that Snapshot is safe for use in vehicles. Progressive conveyed and continues to convey this deceptive message through a fully-integrated advertising campaign, which utilizes a variety of media, including television, newspapers, magazines, direct mail and the Internet. Progressive’s representations, however, are false, misleading and reasonably likely to deceive the public since Snapshot always drains a vehicle’s battery, making the battery worth less than it would be without the Snapshot device. Many times a vehicle’s battery is drained to the point that the battery is non-functional.

Plaintiff brings this action on behalf of himself and all others similarly situated who have participated in the Snapshot program in the United States. This action seeks to halt Progressive’s dissemination of the false advertising message that Snapshot is safe for use in vehicles, correct the false and misleading perception it has created in the minds of consumers, and to obtain redress for those who have experienced damage to their vehicles by their participation in Snapshot.


Eric W. said
2273 days ago
My Van always ran great until i plugged that thing in and now i'm stranded with three small children. Progressive want "proof" that their device is causing this but the dealership claims that "proof" is impossible to get do to the nature of the device. I've read about dozens of experiences exactly like mine with this device and have no doubt that it is the cause of my problem. How do i prove it? How do i make them take resposibility for the haedship they have caused my family? Even as i sit here writing this there is a snapshot commercial on tv trying to convince another struggleing family to plug their device in and risk ruining their vehicle. Please help me and my family.


Caren L. said
2243 days ago
I am currently at the Honda dealership having my battery replaced since the Progressive Snapshot drained my battery. On numerous occasions this past week, I have required a jump-start because my battery was completey dead. When I brought my car into the dealership, the service department told me that they have been replacing batteries nonstop for customers who have the Snapshot plugged into their car. Thankfully, my battery is under warranty, so I will not have to spend any money on the new battery. But, I am highly disappointed with Progressive, and aggravated over the large amount of wasted time spent getting a jump-start for the battery.


Lea L. said
2238 days ago
I currently have two Snapshots. I have a Snapshot in a Dodge Ram truck. There is currently a problem with the dashboard of the truck. The lights inside of the truck, the radio, and the gages of the dashboard are not working. I have no problem with driving in the daytime to use the truck, but I do have a problem with driving a vehicle with no radio working. The truck had to be jumpstarted because the battery died. I believe this problem came from the Snapshot device. The other SnapShot device is in a Mercury Sable wagon which is being serviced in a garage. The battery in the wagon had to be jumped a lot. Now, there are now problems with the transmission of the wagon.
I don’t know how to prove that SOME of the problems are from Progressive’s Snapshot device.


darryll r. said
2232 days ago
I currently have snapshot in my GM vehicle and have had 6 occasions that I have had to get a boost for having a completely dead battery. I even had my car tested at a dealership service center and was advised by the mechanic that the device is actually draining the battery and has done something with the computer diagnostics of the vehicle. The vehicle now uses more power than it should when not active. I need to find a solution in order to get reimbursed for a new battery along with getting the computer reset to not have any further problems


Christopher G. said
2229 days ago
My 2007 dodge charger has lights out on the dash, the battery does not even work anymore I have been told I have bad cells now. also the dodge dealership says that my car is having electrical problems out of no where i have noticed this in the windows. Not only this i was promised a year ago that the device would only be in for a year and i would get up to a 30% discount. now they say that discount does not exceed 25%. i had 26% the after the first 6 months. also ive been told now that it has to basically stay in forever if i want the discount, this seemed to only change after my driving habbits changed so dramatically my second six months. even with my avg miles within 1yr was 5800 approx(4,000miles the first 6 months and 1800 the second 6) the man could not explain to me how the statistics for my discount were formulated since mine was the first gen.


MELINDA M. said
2227 days ago
I am also experiencing issues with the Progressive snapshot device.. and would like to be included in this lawsuit.


Debbie D. said
2224 days ago
I am getting ready to install snap shot in my new van. Now I am scared..any good advise I'll listen. Thanks. Debbie


Debbie D. said
2224 days ago
I am getting ready to install snap shot in my new van. Now I am scared..any good advise I'll listen. Thanks. Debbie


Teresa S. said
2213 days ago
I received the progressive snapshot approximately a month ago and my battery drains overnight and now my ignition will not read my key properly. I can't even get the key that came with the car out of the ignition! I have had to call AAA to jump my car. I took that dang thing out and threw it. DO NOT USE THIS DEVICE!


Danielle H. said
2213 days ago
I wish I had known!!!! We have the device in 2 vehicles one of which now has a fried electrical system and the other has no headlights, drained battery and transmission problems! Help!! Please include me in the lawsuit.


Syretta J. said
2213 days ago
Progressive roadside assistance is coming to recharge a brand new battery that has died due to the snapshot device. I'm not sure if it has done other damage yet.


Jonathan R. said
2212 days ago
I installed the device in my 06 suzuki forenza about 2 weeks ago and the second day my gauges starting messing up my radio cut out my lights turned off and eventually my car shut off. the mechanic i took it to said the computer was fine. drove it around and i am now stranded, becausei have lost all ability to turn the car over. i have no fuel pressure no lights no radio no nothing.


Nathan S. said
2210 days ago
I also installed the device into my 2002 Dodge Grand Caravan. After installing, my computer system in the car went haywire. My check engine lights and airbag light came on. I have had it scanned at a dealership no resolution as to what else may have caused the malfunction. Except that of the Progressive Snapshot device plugged in. I called them on this issue and the representative I have talked indicated to me, that this is an issue they are resolving, for my computer may not allow the device to be used. WHAT??? This is an issue and I want resolution from Progressive


Nathan S. said
2210 days ago
I also installed the device into my 2002 Dodge Grand Caravan. After installing, my computer system in the car went haywire. My check engine lights and airbag light came on. I have had it scanned at a dealership no resolution as to what else may have caused the malfunction. Except that of the Progressive Snapshot device plugged in. I called them on this issue and the representative I have talked indicated to me, that this is an issue they are resolving, for my computer may not allow the device to be used. WHAT??? This is an issue and I want resolution from Progressive


Louise M. said
2208 days ago
I am having a problem with my 2009 Prius and 2003 Subaru since I've had snapshot. The battery in the Prius needed changed and is still being diagnosed as to why the red triangle and check engine light stays on. My Subaru is having check engine light problems and it codes as emissions yet it just passed emissions inspection and my gas cap isn't loose. I've had to pay over $300 for the Prius battery and have been w/out it waiting on the dealer to diagnose the problem. Maybe I should tell him to just pull out the d--n snapshot.


Melissa D. said
2199 days ago
I just installed snapshot in my car on June 3rd. I'm currently not having issues but the reading this makes me want to go take the thing out. I've recently filed claim with progressive on incident I had. I will for sure be asking them about this and tell them I'm removing it!! I have a two year old and I don't want to be stranded with a dead battery.


said
2194 days ago
Don't put that thing in your car unless you want your car not to be the same that all I can say don't do it please pay the extra money it will cost you more than what you are going to save in long run trust me


carol d. said
2190 days ago
I have it and it is having the issue of the battery not holding charge...


Sandra T. said
2188 days ago
$563.59 later we find out that the snap shot messed up the computer system in my son's 2006 Pontiac Vibe. I had to have the entire computer system restored. When we called Progressive they said that it wasn't the snap shot and they've never had any customer complaints. It all started when the car wouldn't start and we thought it was the battery. After having it hooked up to diagnostics they were able to trace the problem to the snap shot. Progressive refused to refund the repairs. I would like to be a part of this lawsuit as well!


Sandra T. said
2188 days ago
$563.59 later we find out that the snap shot messed up the computer system in my son's 2006 Pontiac Vibe. I had to have the entire computer system restored. When we called Progressive they said that it wasn't the snap shot and they've never had any customer complaints. It all started when the car wouldn't start and we thought it was the battery. After having it hooked up to diagnostics they were able to trace the problem to the snap shot. Progressive refused to refund the repairs. I would like to be a part of this lawsuit as well!


Sandra T. said
2188 days ago
$563.59 later we find out that the snap shot messed up the computer system in my son's 2006 Pontiac Vibe. I had to have the entire computer system restored. When we called Progressive they said that it wasn't the snap shot and they've never had any customer complaints. It all started when the car wouldn't start and we thought it was the battery. After having it hooked up to diagnostics they were able to trace the problem to the snap shot. Progressive refused to refund the repairs. I would like to be a part of this lawsuit as well!


natalia m. said
2185 days ago
I just sent back snapshot device and my Jeep died. I was told it's not a fuel pump and it's not a sensor, the computer has to be reflashed or we will need completely new computer. Engine light is on.


Kieran F. said
2184 days ago
All dash board warning lights come on! Check Engine light, head lights started to flash. Cruise control stopped working. Progressive said "never had a complaint like this"


Linda H. said
2182 days ago
Mine too. My OBD port is fried, and my CEL comes on, but I can't fix it, since the OBD port is fried. It happened very shortly after installing the Snapshot device ! ;-(


James P. said
2181 days ago
Same thing as the rest, installed the snapshot and 3 days later all my warning lights started coming on. My 4 wheel drive is electronic and acting up and my advance trac is as well, all within a few days of installing this thing.


Ada A. said
2181 days ago
Just received my snapshot. I would like to be included in this lawsuit.


Stephanie G. said
2180 days ago
I tried snapshot and I had no troubles. I saved over $300 for six months and I was thrilled. All of my friends and family have had the same experience that I have had. I appreciate the opportunity to save money because I am a safe driver.


Carissa H. said
2174 days ago
I received the snapshot on the 22nd of June and plugged it in that day. Yesterday, the 1st of July, my car would not turn on at all. When I put my key into the ignition and turned it absolutely nothing happened. No lights came on in my car at all. When I left my car earlier that night, it was daylight, so I was positive I had not left any lights on in my car. The only thing plugged in was the snapshot, so I googled "snapshot dead battery". I was completely flabbergasted by the number of results of people describing everything from battery failure to complete on board computer failure. WHY DID NO ONE AT PROGRESSIVE MENTION THIS TO ME? A friend jumped my car for me and it seemed to work fine. We turned the car off and back on - no problems. This morning, July 2nd, my car was again dead. I called into work and went to have a new battery installed. Again, the car, with brand new battery, turned on fine and I had no problems. I then went to work. My car was in the parking lot for six hours. When I returned to it to leave work for the day - COMPLETELY DEAD. Again, I had someone jump my car and was able to drive home. I have now filed a claim with Progressive, but do not know how useful that will be. I am having to jump my car every time I need to turn it on even though my battery is BRAND NEW. Now it will cost another $40 for the dealership to diagnose what is wrong and I have no idea yet what to fix it. This is insane that Progressive pitched this to me with absolutely no warning when there are so many people who have stated having the same problems and that they have notified Progressive of their experiences. DO NOT PUT THIS THING IN YOUR CAR.


Gerald W. said
2173 days ago
I wish I had known all of this in February. 2004 Saturn Ion ran great and after using the snapshot the electrical system went bad. Bought a 2010 Toyota Carolla to replace it and within 24 hours of having the snapshot in it the service engine light came on. At the same time my 2004 Cadillac DeVille has served me well but the service engine light came on last month and now the car won't start. I think it is a dead battery and I am going to go pay over $200 tomorrow for a new one. We switched to AmFam just a couple of weeks ago. After reading all of this I am almost positive all of our problems with both the Saturn and the Cadillac are due to the snapshot. I love Flo but hate that snapshot. Hopefully there will be a lawsuit and I can get a piece of the pie. At least enough to cover the batteries and work done on both cars. I am including my info below and if there is a lawyer taking this to the courts feel free to call.


steven c. said
2167 days ago
Are you guys serious? This is a pathetic attempt to gain. People like you are what makes this country look pathetic. If you aren't smart enough to know to unplug anything that uses the battery then give up your license. I hope karma gets you.


michael s. said
2166 days ago
I've had Snap Shot for about 2 weeks. Today my check enging light came on and the cars was acting like it had a mind of it's own. It's a 5spd. manual and i'm not sure if you are supposed to use snap shot with a stick or not but I definately can not drive the car saefely until I have it looked at. I never had any issues with my 2005 Mazda 3 before Snap Shot.


Simon H. said
2164 days ago
Wife and 2 daughters stranded with dead battery. The battery is only 3 months old. The only thing that I could think was something with the Snapshot I installed last week. I Googled it and looks like I am not the only one.


Krystal B. said
2163 days ago
I have had snapshot for a month, the car doesn't start properly like its got a dead battery, its a 2010 with 65,000 miles on it. The check engine light came on and now the car won't drive at all, when you press on the gas nothing happens at all. Im pretty sure the entire computer in it is not working properly now, so I am left with no car


Mic J. said
2162 days ago
I am so glad to know that I am not alone in this ! I've had my snapshot for a few months and started noticing battery drainage problems shortly after it was installed . My battery would die and leave me stranded at places with my newborn baby and toddler and I'd constantly ask strangers for help or jump start. So I spent $80 on a portable battery starter and have gone to mechanics who have all said the same thing, " nothing else seems to be wrong. It must be the device ." I removed the device and my car started running fine after my computer was reset, but foolishly I plugged it back in and all the problems started over ! Please include me in the lawsuit !


Jonathan S. said
2162 days ago
I put the snapshot device in my 2002 Mazda Millenia about a week ago, and had to put my car in the shop for a shorted out fuel injector. After the repairs were completed, the next day my car was giving me a false temperature reading (overheating). I pulled the car over and disconnected the snapshot device and the car was no longer giving a high temperature reading. This device obviously does damage to vital systems and I'm glad that I'm not the only person experiencing this issue.


Jonathan S. said
2162 days ago
Please include me in this lawsuit! I am out $890 because of the snapshot device!


Andriy F. said
2161 days ago
Nissan Sentra 2002.
Check Engine Light on day 11.
I have no idea for any other reason to get it up other than Snapshot device.
Gas cap is tight and engine purrs like a kitten at 85K miles...
In addition, the statistics collected by device is quite ridiculous in my view: considering 7 MPH to be a "hard braking" is quite ridiculous for urban areas and encourages unsafe traffic patterns as other drivers tend to create a dangerous situation around Snapshot driver.
My teenage daughter (who driving style I tend to classify as "cautious/defensive") reports 100+ "hard stops" per 100 miles, while I feel she drives very smooth... Entire discount program looks like a sales talk with goals artificially set way too high...


Ian H. said
2159 days ago
My mother's new Nissan Rogue has experienced VDC (vehicle dynamic control) problems from the moment it was plugged in to the vehicle's diagnostic port. Once removed, however, everything is fine again. I took the vehicle to the Nissan dealership for diagnosis and they could find nothing wrong with the VDC irrespective the possibility that the Snapshot device was somehow interfering with one or several of the vehicles speed sensors.


Joe M. said
2153 days ago
I had to replace my transmission once and battery numerous of times with this snapshot device. Im at the gas station right now with a dead battery and not to happy at all!


david s. said
2153 days ago
caused my 2012 Silverado to have abs/traction control issues. the snapshot shorted the multiplex network and caused the r/f brake to apply on THREE SEPARATE OCCASIONS while on the highway. took it to the dealer and GM sent a rep out to look at the vehicle. it stayed in the shop for over 2 weeks. they found it was the snapshot causing the issue. took it out and now no problems. I reported it to progressive and the lady said she had a customer with a Cadillac do the same thing!!! she gave me my discount early and asked me to send the device back and keep my mouth SHUT!!! she sent me a special envelope addressed to her directly. needless to say, I kept the snapshot for possible legal action :) now I see this so please count me in!!!


Mary C. said
2147 days ago
Both my fiancées suv and my minivan are experiencing problems. Only after we installed the snapshot devices in our vehicles. The alternator is shot in mine now and his won't start at all.


Blake D. said
2144 days ago
About two days ago I had my 2003 silverado die on me twice. I took it to the auto shop and they determined that the snapshot device was causing problems with my trucks computer, cost me about $240! I called progressive and was told that they locked me in at my discount and that someone would be contacting me later today from the claims department. Im pretty sure ill have the same luck on getting reimburse for this as the people above. Count me in on the lawsuit.


Jerimiah C. said
2143 days ago
I had snapshot in BOTH of my cars, a 2004 Pontiac Vibe, and a 2006 Chevy Cobalt. About a week after installing, my Vibe had an ABS and BRAKE light, and wasn't shifting into 4th gear at the right time during acceleration onto the highway. The Cobalt had a check engine light for fuel system issue. Scanned the engine code on the cobalt and the OBD2 port is damaged and had to hold the scanner in the right position for it to read the code. I have now removed both devices and hopefully there is no lasting damage to my cars. I am NOT impressed.


lisa o. said
2143 days ago
I have 2 of them one in 2004 Honda and one in 96 ford ranger and neither one have had battery die and me being a truck driver my vehicles sit for days with out being started and they still start up when I get home...go figure ...my insurance for 2 cars has dropped for 70 a month to 39 a month cause of the snapshot.....


Kashelle J. said
2139 days ago
I experienced a variety of problems from the time I put it in until about 2 weeks after I removed it. Issues that cost me over $1200.00. Daughter also started to have problems and I took hers out immediately. I want to be included in this class action lawsuit please.


Zachary B. said
2139 days ago
after I installed the snapshot device, both my tail lights & my blinkers work periodically. While the snapshot was in the car, it kept blowing fuses.


Lin H. said
2138 days ago
After reading all these complaints, I think I'm very lucky that the Snapshot device only fried the OBD port. (The battery seems OK). It therefore did not have time to kill the battery, etc. I'm still trying to fix the port. I may have to buy a new one. I cannot get an inspection sticker without the OBD port. What about this lawsuit??


Debbie t. said
2137 days ago
3 out of the four vehicles we have put the snapshots in have been having issues . Two batteris are having to be replaced. Am taking all four vehicles in to find out exacatly what damages have been done. What upsets me most is progrssive is aware and didnt consult or ask us to remove the devices. I am pulling all four devices out immediately. Very dissapointed customer


Shaunda W. said
2133 days ago
My Daughter has a 99 acura integra. After taking the snap shot out to send back her car will not start. You put the snap shot in the car starts and runs. The mechanic says its the craziest thing he has ever seen. Some how it shorted the computer system a $550 fix. Progressive says they have never had any problems with snap shot but apparently they have not seen this web site. There opening up a fleet case for me (whatever that is).....


said
2129 days ago
Put the snapshot into my 01 Prelude & now my check engine light is on. Took the device out. I havent had anyone check it yet but will be updating you on the results.


Cheritta S. said
2128 days ago
I have noticed that my GMC Envoy has been behaving strangely since the Progressive Snapshot, On two separate occasions I have attempted to turn my car on and the car won't start. Also, I noticed that their are several lights that are lit, including and not limited to : check engine light, break lights and others on my dashboard once I have gotten the car to start again. i immediate unplugged the snapshot after the last incident and will be monitoring my vehicle as well as taking my car to be serviced. I will keep you posted.


Cheritta S. said
2127 days ago
Update: My car wouldn't shut on when I initially started the engine. I had to waite a few moments and try again at least twice. On the last attempt the car started but my check engine light came on. I will be taking my car to a mechanic to check it out will keep you posted on what I'm told. Also, I installed the Snapshsot on August 5th and removed it August 17th.


Hongyan L. said
2126 days ago
My car couldn't start for several times, since I put the snapshot into my car one month ago. This problems bothers me for a while. At first, I thought my battery dies. I was upset, since I just got my new battery one year ago. I pulled my car to Firestone, they checked the battery. The report told the battery was good. So I didn't replace the battery. However, the second day when I tried to start my car, I couldn't. I had to drive to Firestone again. They felt confused. Since my battery is under warranty, they finally replaced a new one. My husband was almost late for his exams these days due to this problem. We had to call our friend to jump the car early in the morning. My husband thinks maybe the snapshot is the reason. We Googled it and looks like we are not the only one.


Corey L. said
2126 days ago
Progressive is going to fix my car for free and give me a rental snapshot really hurt my cars electrical!!!! No tail lights blown brake light switch blown fuses 6 of them and a shorted wire somewhere


Lisa W. said
2124 days ago
During the time I had the Snapshot device, my battery began to barely turn over. Although the battery was only 4 years old, I had to have it replaced.


samuel r. said
2124 days ago
One day after plugging the snapshot my car keys get stuck inside the ignition of my 2007 cadillac cts. I get a new battery and within days my car acts up again. I take it to dealership and they do diagnostics and take 1 week to come up with solution of new internal computer and body control module.. $1179 down the drain.


Josh W. said
2124 days ago
Unplugged the thing after 24 hours and a check light mysteriously turning on 2009 Mazda 3 manual transmission


Robert F. said
2124 days ago
2006 Dodge Dakota, installed the snap shot and within 5 minutes my display started to flash. Parked the car and did not think about it and then had issues with my seat belt alarm always going off even though I was clicked in. Took to dealer ship and they had to replace the cluster lights and the relay. Taking the vehice off the lot the all display lights kept shutting one and off every three seconds and the door locks kept locking and unlocking. Pulled over to an auto place and they said to remove the snap shot because they have had other people with the same issues. Port is fried and they said the body control unit is also fried and needs to be replaced. Fuel sensor is also acting up as well. Progressive is dragging their feet on if they are going to help me or not so I would love to be part of any lawsuit consider the cost to replace and flash that control unit.


Barbara H. said
2122 days ago
Plugged Snap Shot into my Kia Optima August 1st. About Aug 8, my A/C went out. Yesterday my car would not start. My break lights are out. My battery is dead. Going tomorrow to Kia to get diagnostic done. Spoke with Progressive today. They ARE aware of the problems it is causing. They are reimbursing me for my battery and will review my diagnostic readings to determine if it is result of snap shot..... Im sure there is no way to prove that!! I told her I can not believe they are still marketing it when they are fully aware it is causing so much damage!!


Mary B. said
2122 days ago
I test drove the snap shot even though I am not a Progressive customer. I had no issues with my battery or any dash board indicators... but now every time I start my car my driver's side window goes down automatically. The device was not in my car when this started happening but was unplugged recently.


Greg B. said
2121 days ago
This PROGRESSIVE SNAPSHOT has screwed up my computer system in my 2002 Nissan Xterra.....my ABS system went nuts from this thing and I had to take it to the dealer to figure out why it was running weird!! It has also messed up the braking system, by screwing up the computer.....taking it out!!!


Robin W. said
2119 days ago
We also used the snapshot in our car and shortly after we had to have our battery replaced because it completely died. We are now also having issues with our dashboard where sometimes the speedometer and the radio will not work.


Sandy M. said
2118 days ago
Put in snapshot, sometimes my car starts, sometimes it doesn't. Took it to Ford, charged me all kinds of money. Finally, today, I figured out all this started when I put in that stupid snapshot!!


Ron C. said
2117 days ago
I have a 2007 HHR that one week after plugging it in my check engine and Service Traction is on. I have now unplugged it and will be sending them back. I am hoping the battery is just low and will explain this problem but my battery isn't even a year old.


Elsa S. said
2117 days ago
2003 Toyota Camry doesn't start after a month using the snapshot. Had several instances of the battery going dead, now the car doesn't start.


said
2115 days ago
In less than an 15 minutes of driving Snap shot device shut my car down totally.


Cheritta S. said
2114 days ago
My car stalled on me last night. I very upset, I had no car trouble before plugging this snapshop in. I would like for an attorney to contact me right away to discuss.


JEFFREY P. said
2113 days ago
2002 SATURN VUE, SECURITY LIGHT COMES ON, THEN ALARM SOUNDS, THEN ALL WARNING LIGHTS COME ON AND POWER STEERING GOES. ALL STARTED AFTER CONNECTING PROGRESSIVE SNAPSHOT.


gloria d. said
2112 days ago
what a mistake putting in the snapshot.. we have a 2007 jeep liberty.. after only having snapshot in our vehicle 2 1/2 weeks we lost our breaks, the break lights went out, blown fuses, would not start and when it did start we had no power to go with, since we always disconnect our battery when we park our vehicle then i am sure we were able to stop a lot more problems from happening.. put me into this lawsuit, also i am getting in touch with the better business bureau.


gloria d. said
2112 days ago
what a mistake putting in the snapshot.. we have a 2007 jeep liberty.. after only having snapshot in our vehicle 2 1/2 weeks we lost our breaks, the break lights went out, blown fuses, would not start and when it did start we had no power to go with, since we always disconnect our battery when we park our vehicle then i am sure we were able to stop a lot more problems from happening.. put me into this lawsuit, also i am getting in touch with the better business bureau.


gloria d. said
2110 days ago
DO NOT GET THIS SNAPSHOT.. IT WILL BE A FATAL MISTAKE TO YOUR CAR..


Erin H. said
2110 days ago
I had snapshot in my 2010 ford fusion and now my computer is fried


David B. said
2109 days ago
We have a 2003 Mazda 6 that starting acting up the minute we added the snapshot. The check engine light has been on since. We are currently in the process of making a claim with progressive. Lets hope for the best!


Tyler S. said
2108 days ago
Within 2 hours of installing my battery light, abs system, airbag light, radio went haywire and car wont start even with new battery..please help!!!


Michael D. said
2105 days ago
Alas, I have just experienced the incontrovertibly sad misfortune -- as have so many innocent others -- associated with enrolling in the vile Progressive Insurance Company "Snapshot" program, and then unwittingly installing the device in my vehicle only to have my electronic/ignition control module fail shortly-thereafter and leave me suddenly stranded -- totally, helplessly, and hopelessly -- in a remote and desolate region far from the nearest town or outpost of civilization. My car suddenly stalled and came to a stop and I just could not get the engine to start again, no matter what I did nor how much I prayed. Needless to say, I don't ever wish to repeat an ugly experience such as that ever again. I believe that Progressive's "Snapshot" Program has been released upon an innocent unwitting public much too soon, and requires recall, discontinuance, and further research & development before it is ever allowed to become re-introduced to the consumer public.

For Progressive Insurance Company to continue perpetrating this absolute pariah of a horrible scam upon the innocent is indeed repugnant, and such a colossal disgrace. Please include me as a member of this class-action post-haste.


Zachary S. said
2103 days ago
I have used the snapshot program on three different vehicles. A 2009 Dodge Journey SE which always ran like a top. Never had a single issue. Until I used snapshot. It had problems holding a charge in the battery which progressive covered 3 roadside assistance calls in less then 30 days. 2 times I had to be jumped and the third time was to tow my car in because the starter went bad. The service center tech/manager said they have never seen a starter go that quickly before. $500 repair.

Here is it 7:00am and I have the snapshot program plugged into my Cadillac Escalade EXT.... Guess what? It won't turn over. This time I was ready with a battery tester. 100% charged battery. Looks like progressive got me again! So over the problems this program causes. I have never replaced a starter in any vehicle I have ever owned until I started using snapshot. Now it's been 2 vehicles out of 3 in the past year that starters have gone out.

The third vehicle THANKFULLY is stored 9 months out of the year so it was was rarely even driven with the device plugged in. Havent had to change the starter in that one.


Molly L. said
2103 days ago
We had the snapshot for about 2 days and in those 2 days, we had to get a jump to go into town, then another to leave town and the very next day, it broke down on me and my sick baby at the hospital. We had to call the wrecker to get it into a shop. They discovered it was the whole computer that burnt up and they seriously think it was because of the snapshot deal. I got them to sign a letter saying that was what it was and it cost us $1,000 to fix it, which is money we don't have. Progressive owes me money for false advertising, the computer in my truck, and for pain and suffering. I was stuck in town for 5 hours with a very sick baby...


Tim M. said
2102 days ago
Installed the Snapshot on 2008 Jeep Compass. The next day all the dash lights went on, the car would not shift gears and something went wrong with the four wheel drive. The car has gone haywire.


Lisa C. said
2101 days ago
My car just completed a safety inspection and was running perfectly. I plugged the snapshot in thinking I could receive a discount. My 2005 Mazda 6, manual transmission is now surging and the rpm's race when I'm at a dead stop. I pulled the device out. Took it to 4 repair shops and $200 later no can determine what the problem is. I have no check engine light, but the car is definitely acting weird. I'm getting ready to take it to the Mazda dealership to get the computer reset. I hope that fixes it. I have been without a car for two weeks while it's being examined. I called progressive and of course they want me to prove it's their device.


Jordan H. said
2100 days ago
Hello, my name is Jordan and I am having the same issue with my snapshot, once I received mine in the mail everything was fine until about a month ago, I had to buy a new battery a month ago and ANOTHER new one just a day ago, plus it mad my alternator go bad. I am so frustrated with this device, and I want to be reimbursed but I'm not sure how to go about it. I feel cheated and used by them. help?


Lisa D. said
2100 days ago
SENT A RESPONSE AND FORGOT TO CHECK B
OXES UNDERNEATH





Toni T. said
2099 days ago
I have a Chevy suburban and thought my alarm could be the reason for my battery drainage. I had it disconnected and still had the problem. I then was told the alternator was bad. So I purchased a new one. My battery still went dead and I needed several jumps throughout the day! The dealership has run a diagnostic test and believes its the snapshot. They have seen the issue all too much! I have spent too much money on an alternator and diagnostic test due to the device!


Natascha C. said
2096 days ago
Plug into my 2005 Toyota camry , A car which I have never had a problem with! Last week I had to change a sensor ,because the car would shake and stall when I would come to a stop. Yesterday it happened all over again, car would stop , I unplugged the snapshot car is working perfectly! After I had a $500 mechanic fee and husband had to miss a day of work!


FIDEL A. said
2090 days ago
I have a 2002 concorde lxi and after a week of installing the snapshot device when i was driving to work my guages starting going haywire and my horn & radio stopped working. then i checked my fuces and the one to the horn which it was burnt out so i replaced it and got the horn working and radio working again but now two days later the engine light is coming on and need to take it to my mecanic to see what the problem is, BEFORE INSTALLING THIS DEVICE I HAD NO PROBLEMS WITH MY VEHICLE. I want to be included in this lawsuit.


stephen h. said
2089 days ago
my 1997 saturn is having computer problems after installing the snap shop i have check engine light on and it doesn't ever ever come . my mechinec says it has a code for transmishin temp but it checks out ok manualy. the pramerters have been changed.the only thing i have done is install this stupid device


Jiayang L. said
2088 days ago
I have a 2009 Toyota Rav4. I replaced the battery one year ago. One month ago, I started using snapshot and I started experiencing battery problem about 3 days ago. When I was starting the car, I can feel the battery is so weak that it cannot crank the engine. I unplugged the device, but the problem remains. I guess it is because the battery is already drained to a very low level and can not be recharged. I wonder if I replace it with a new battery, even with the device unplugged, can the new battery be drained. I sincerely hope the device does not mess up the computer. But if it does, I will definitely want a clear and acceptable solution from Progressive for the problems and unnecessary expenses this Snapshot device causes.


Eric C. said
2087 days ago
I put Snapshot in my car 1 day ago. Tonight (1am) while driving to get gas, my car completely stalled out in the middle of the road... My steering wheel locked and so did my brakes (did I mention this happened in the middle of the road). I was able to force my wheel and roll into a parking lot. I have NEVER had a problem with my 07' Envoy until I installed this device. How can Progressive expect you to drive safely when they manufacture a device that causes major vehicle malfunctions? Im very lucky this happened at 1am when no one was on the road because this could issue could have easily killed someone! Im not looking forward to finding out that my car's computer is fried and will cost me thousands to replace. If there is a class action suit, I would like to be a part of it! What happened to me tonight was more than just a dead battery and it could have killed myself or someone else. Progressive MUST be held accountable!


Noel G. said
2086 days ago
Installed the snapshot device into my 2010 Nissan Xterra 2 days ago. Did not drive it at that time. Just went to start my car a few minutes ago and nothing.... dead battery and illuminated check engine light. This is a well cared for, fairly new vehicle, with no history of battery troubles. I have unplugged the device. It is my hope at this time, that the battery recharges, and no other damage has been done ...


Levi L. said
2086 days ago
I signed up with progressive the 26th of September, I was convinced Snapshot would lower the cost of my policy. I installed into my 2006 Volvo S80, today, september 28 and now my car will not power on. It says "Engine system service required" and ", Transmission service Required." It will not let me accelerate, when it does power on, and the lights it my car flicker. I am not happy about this at all.


Renet T. said
2085 days ago
Called Progressive about the damage the snapshot did to my brake system. It burned my brake computer board. I didn't have any problem with Progressive paying for the entire repair. They know what this thing does! They didn't argue or fuss at all about taking on the repair. Thankful that they took care of it. Renet 2009 Saturn Vue


Gerald M. said
2085 days ago
I received an email from Progressive telling me I could try the Snapshot for 30 days, even though I am not a Progressive client, to see if I might save money by switching. I attached a Snapshot to my 2012 model vehicle on September 26th. I put the other one on my 1998 Tracer late in the afternoon of September 27th, after having driven the Tracer several times earlier that day. when I got in the Tracer to move it on Saturday afternoon, September 28, it would not start. The engine cranks but will not start. It acts as though there is not fuel (it has 1/2 tank) or not getting fire to cylinders. After reading numerous online posts about the problems caused by Snapshot, I removed the device from the Tracer. I then disconnected the battery, hoping the car's computer would re-set and solve the problem. After re-connecting the battery, still won't start. It cranks, but that's it. After work today I will attempt to get a OBD scanner and see what the problem is. I'm just praying it's a simple fix. Oh yeah, I immediately removed the Snapshot from the newer vehicle, and it seems to be fine, but no way I'm putting it back. Like many here, I wish I had known about potential problems with the device, then I would NEVER have tried it!


Sara F. said
2084 days ago
I've also have had problems with my car after installing the snapshot device. I recently purchased the car in 2012 and it's a 2010 Chevy Cobalt lt2. I've only have had the car a little over a year now and NEVER once had a problem till plugging in the device. After 2 weeks of being installed, my check engine light would come on and go back off. This past weekend, we went on vacation from Ohio to Philadelphia, PA for the weekend. My power steering went on, and today I got a call from the shop that my power steering motor was fried. And it was probably caused from the snapshot device being plugged into my car, so they unplugged. Now that I have my power steering fixed, the snapshot isn't being plugged back into my car. I contacted Progressive about it, to see if it was fine that I unplugged it, and they locked me in at my discount. I'm going to unplug our other device before it causes issues with our other car!


Dawn D. said
2084 days ago
Just had to have my car towed because the transmission went while I was at a city stoplight. Have also had poor engine performance (bucking, sputtering) since I recently installed the Snapshot device.
Dawn D.


Jessica R. said
2081 days ago
I just got this in my Dodge Grand Caravan (less than a month ago), an it killed my battery, too. I also had all of my dash lights flickering after I had my car jump started. How do we get compensated for this? A new battery is going to put me out over $100 that I don't have!


Phillip S. said
2073 days ago
I placed the snapshot in a chevy Impala that I traded for, which I don't drive much. After having a completely dead battery 3 times I googled this problem and find all this. The first device they sent me stopped communicating the first time my battery went totally dead and they sent me another one. Now after 3 days of not driving the car the battery is completely dead again. People should know all newer computer controlled cars won't run right if they have a weak battery. I guess I'll start unplugging the thing when I park the car and try that. They called me once to say my device had stopped working. I'm afraid my battery being completely drained to zero several times may have ruined it


Eve W. said
2071 days ago
Count me in!! Two days after I installed the Snapshot in my T-bird, the battery went dead. Since it was an old battery anyway, I replaced it to the tune of $135. Now it's 3 weeks later and I have a brand new battery and guess what. After doing some last minute grocery shopping for a party I was having, ($150 worth of food), I get in my car and voila...the battery is dead again. While I waited for over an hour for AAA to come give me a jump, my frozen foods all melted/defrosted in the Florida heat. Furthermore, my guests had to wait for me outside my house. Thinking it had something to do with Snapshot, I googled it and what do you know...I was right. Now I'm thinking that the original battery would have been just fine had I never installed the Snapshot in the first place. I'm going outside right now and disconnecting the thing. Thanks a lot, Progressive. You owe me for a battery replacement, a couple of gallons of melted ice cream and a case of warm beer.


Edward Z. said
2071 days ago
Something fishy going on here. This article is very poorly written and therefore it's accuracy is suspect. There is no technical merit in the following sentences...

'Snapshot always drains a vehicle’s battery, making the battery worth less than it would be without the Snapshot device. Many times a vehicle’s battery is drained to the point that the battery is non-functional.'.


TLS T. said
2070 days ago
I have a 2003 Subaru Forester.. 3 months of having the snapshot plugged in I've been experiencing nothing but engine light issues. First one I got was a P0335 code for crankshaft sensor. Got that replaced, new spark plugs, cleaned battery and terminals... No luck. Car for no reason continued to not start randomly ... Throwing same code. Next we replaced the fuel pump and fuel filter ... Still no luck... Car kept throwing same error. Before dumping in a huge amount of money to have my timing belt and tensioner replaced, we spoke to a Subaru expert. He asked if there were any changes done to the car when this all started to occur. We told him the only thing that was done was that we plugged in this snapshot. He wasted no time and told us to unplug that thing and reset the CPU. Once we did this we haven't received any errors so far. I'm just thankful that I only dumped a couple hundred into fixing it up and not the potential of thousands. Stay away from the snapshot .. It ain't worth it!


A.M. M. said
2069 days ago
2006 Chrysler Town & Country. Each diagnostic I ran gave me a list of different codes or a different code. It was almost always a different sensor or fuel efficiency code. After replacing sensors and catalytic converter, learned my car's computer is shot. Symptoms started in July, the same time I plugged in the Snapshot.


Mandy K. said
2066 days ago
2002 Chrysler Sebring. 3 months after putting the snapshot plug in my car the battery died. I was driving down a street and sitting at a red light and my car turned off because the battery died. Before putting the snapshot plug in my car the battery I had was new. I would say never put snapshot in your car because it will create problems and a person will be paying more in the long run.


michael r. said
2062 days ago
I have a 2010 avenger first day I hope Cup the snapshot car was having problems turning over I did not think anything of it now three weeks later turn signals don't work and wipers do not work


michael r. said
2061 days ago
I just got off the phone with a rep from progressive she told me they are having problems but its just hit or miss how does that fix my car if your not sure something is going to mess up a car how do you offer it and not do anything to fix it ? I spoke to Veronica at progressive snapshot relations


Amanda B. said
2056 days ago
Yup! Ours did the same thing, we had it plugged in 6 days and left the three boys and I stranded due to the battery being completely drained. Now I have to turbo charge my battery! Not impressed!!!


Sean E. said
2054 days ago
I received and installed the device in my Toyota Prius on Friday, October 25, 2013. On Tuesday, October 29, 2013, my car battery died. I called Progressive and they told me that they had not received any complaints about the device causing such a problem; however, they told me to take it out of my car and they would go ahead and give me the 30% discount. When the tow truck came, he could only jump start my car after I uninstalled the Snapshot device. This evening when I turned off my car and tried to restart it a few minutes later, I had the same problem of not being able to start the car. I think the Snapshot device has permanently damaged my new battery (installed Aug. 10, 2013). What should I do?


Sean E. said
2052 days ago
Update: My car has intermittent problems of starting. I started the car with no problem yesterday morning to go to work. After work, the car wouldn't start again after the first attempt. I called Progressive again to get roadside assistance and to find out what to do about the recurring problem. During the call with roadside assistance (approximately 15-20 minutes after initially trying to start my car), I was able to restart the car?? Strangely, like before, all of my settings (clock and radio stations) in the car were reset to factory settings. Does this mean that there may be something wrong with the car's computer system? I filed a claim with Progressive and they are allowing me to go get the car checked out to determine what the problem could be. I will update this page again after the mechanic diagnoses the issue.


Laura R. said
2051 days ago
1996 Grand Marquis ran fine. After about a week of the Snapshot noticed that once in a while all the dashboard indicator dials, like the speedometer, would drop like the car had no power. After a couple of weeks car started running a bit rough and would stall, but I thought, hey, it's an old car, and figured it was just wearing out a bit. After multiple expensive repairs based on the diagnostics, the car would suddenly stall, then start back up on the 3rd or 4th try after a 20-40 minute rest. Our hero mechanic tried resetting the computer but it had been permanently damaged. He replaced the computer and it runs like new. He warranties his work, so all this service cost his shop man-hours. When I got a email from Progressive about my disconnected Snapshot, I called and told the gentleman who answered the phone that my mechanic recommended that I disconnect the device because it was interfering with my car's computer, he said "OK, just send it back. They aren't compatible with ALL computers" Yes, I would like to be reimbursed for the repair costs(money I borrowed) but I think someone should compensate my mechanic. When the agent REQUIRED I connect the Snapshot initially I had told her that I didn't care about the discount more than my privacy. I don't blame HER, Progressive must be pushing this...Does anybody know if
Progressive is offering assistance independent of a lawsuit?


Nicole B. said
2048 days ago
Please include me. I installed the snapshot in my car and now my check engion light is on!


James K. said
2048 days ago
I installed Snapshot in 2 vehicles 2.5 weeks ago. I have a 2000 GMC Yukon XL and a 2012 Mustang GT. Since having the device plugged into my Yukon I have noticed that my clock and radio settings have been going bonkers. This had NEVER happened before. Didn't think much of it but 2 days ago the ABS light came on and now it comes and goes. After reading these posts it makes me nervous as I also have this thing installed on a $40K+ vehicle that only has 20,000 miles on it and the last thing I need is for this device to cause irreparable damage to it as well.


Bianka S. said
2046 days ago
My car is a 2010, I never had any problems with my car and after installing the snapshot my car will not start.


Bianka S. said
2046 days ago
I called Progressive yesterday and reported my problem they didnt deny or claim that the snapshot has given any issues, however, they scheduled a claim adjuster to come out and look at my vehicle and ask me to unplug and send the device back but send to their device repair department. We'll see the the adjuster says.


Kelly E. said
2041 days ago
My 2008 Mercedes 300C is in the shop bc of this snap shot device of progressive insurance. I have been stranded on 6 different occasions and my car will not start. I am having mechanical messages popping up on my dash, to include my lights not working. My computer system in my car is out and I want progressive to take on their responsibility of this misleading device that is damaging their customers vehicles, to include mines.


PAMELA J. said
2040 days ago
I HAVE HAD THE SNAPSHOT DEVICE IN MY 2006 SUZUKI FORENZA. ALL KINDS OF PROBLEMS COMPUTER LIGHTS AIR BAG LIGHTS . I WANT TO BE ADDED TO THE LAW SUIT ALSO.I WENT TO ALL STATE.AFTER THAT .ITS SAD BECAUSE I HAVE TO TAKE MY HUSBAND TO THE VA HOSPTIAL 90 MILES ONE WAY AND ALL DONE THIS TO US .FIX IT !!!!!


David B. said
2035 days ago
My 2010 Kia soul would not start. I checked the fluids, the belts, the battery, & the spark. Nothing would get it started. I had to get it towed to a shop, and have it looked at. The mechanic could not get it started. He then plugged up his computer to scan for error codes, he had to unplug the "SNAP SHOT" to do this. the car then started. He noted there were no error codes. Please add me to the Lawsuit. I still have this device.


Sharon K. said
2034 days ago
We installed Snapshot in our 2008 Ford Focus. Within days we began having problems starting the car. Eventually it wouldn't start at all. The car thought we had the wrong key. So we got a new key. Nothing. $180 down the drain. Mechanic went over it and found that nearly every computer in the car was blown, including one that had to be ordered from the manufacturer because they "never fail". When we asked him about what could cause it he handed us our Snapshot and said that it had shorted the system out and we should never have plugged it in. Now Progressive is saying they will charge us $50 if the device is not mailed back IMMEDIATELY. Should I return it?


Corey M. said
2028 days ago
I have two vehicles that have the snapshot device. A 2013 Beetle and a 2003 xterra. Both of with never had issues before plugging the device in. Now I've had a problem with both vehicles running poorly and check engine lights. Mind you the beetle is a year old with 12,000 miles on it. Dealer looked at beetle and told me to unplug snapshot device because it causes nothing but problems.


George S. said
2027 days ago
I have just bought a used 2005 Ford Escape. Purchased Progressive insurance, and they told me about the snapshot. I agreed and installed it. The following week my car needed a jump. The next day the battery was completely dead and I had to replace it. I considered all the possible causes. I did not leave any lights on, car was in great condition, and the only thing that was changed was the installation of the snapshot. So I took it out and googled to see if anyone else had the same problem, which this blog speaks for itself.


Brandon L. said
2026 days ago
I plugged this snapshot into my 2002 mitsubishi galant about two months ago and it ran flawlessly before then never had a problem but as soon as i put snapshot in my batteries died quick (went through two of them), heated seats stopped working, passenger window will now not roll up or down and worst of all the shift points are off and will not shift past 3rd gear considering its automatic it has to be the ecu because transmission is not slipping and when it does shift it does not slip. Include me in this lawsuit i have lost my job and a lot of money because of progressives faulty garbage.


Charles C. said
2021 days ago
Googled the problem and it brought me here. I have 2 snapshots installed - one in a 2000 Merc.Grand Marquis and a 2006 Corolla. Over Thanksgiving the Grand Marq. sat for 5 days and would not start on Monday (on my way to work). Jumped the car and it started when I got home. The Corolla sits longer than that and will not start with my remote start. It will start turn key. I will see if the Grand Marq. starts after sitting for 5 or 6 hours.


William H. said
2021 days ago
I have been driving around all day running errands with no issues. I get home and plug in my snapshot to go to the store, and my vehicle won't start. It appears I have lost all fuel pressure… I unplugged the snapshot and tried again and it still won't start.


Darren P. said
2021 days ago
I have a 2004 VW Beetle, I purchased used with 78thousand miles. The vehicle ran perfect unitl i plugged in the Proggresive snapshot. The symptoms were Rough ideling at start and a check engine light on.


Daniel L. said
2021 days ago
I have a 2009 Pontiac G6. The car has run fine the last 2.5 years until I plugged in the Snapshot device. All of a sudden the battery has no charge and my dashboard says to "service airbag." I unplugged the device and the "service airbag" message and light are gone and the car runs fine.


Samantha H. said
2020 days ago
I put the snapshot in my 2007 Saturn Aura and it killed my battery 3x in a week (brand new battery this year), the snapshot would go off whether I was driving, braking, stopped completely, backing up, anytime it wanted, it beeped. Its only to beep on the start of the car or a hard brake. On a daily basis my dummy lights go on and off, my alarm goes off by itself. After taking it it, the computer technician says the snapshot has completely fried my computers brain and I need a new one. After unplugging it, after only about two weeks in, the dead battery has stopped.


sebastian p. said
2008 days ago
i own a 2003 explorer after plug in the snap shot on friday 13/13on the next day i started noticing problem with my truck brake system the abs light is on and the brake pedal goes all the way to the floor tomorrow monday i would take the truck to the mechanic to find the issue do not use this snap shot i already file a complaint to progressive they better give me my money for the damages


Kenny B. said
2000 days ago
I have a 2009 GMC Yukon Slt with Navigation. When I got the snap shot I plugged it in and within a week started to have problems with the car when you hit the brakes the touch screen would shot off and come back on then the ABS light would come on along with the traction control light then the car would hesitate like it was going to shut off. I now have a claim open with progressive and someone is going to contact me within 24hrs.


Adrianne m. said
1993 days ago
I have a 05 Ford Escape. Once I plugged in the snap shop my check engine light started to come on. Then I started to have other electronic issues. About a couple of weeks ago my car just died and I found out it was the ECU. I had to replace it and all the wires. I thought oh it might have just been a regular car problem but my mechanic said he has seen a lot of people bring in cars with the snap shot and have issues with the car. He said maybe I should look into it. I didn't take it seriously but after coming from across this site I'm calling progressive and complaining.


Kiersten M. said
1993 days ago
My 04 Volvo was purchased with 66 thousand miles on it and ran great the first month, then I plugged in the snapshot and my check engine light kept coming on and off. The diagnostic report from a local auto shop said it was random misfires in my pistons. I didn't make the connection until now, almost 4 months later but I will be filing a complaint if there is any damage to my vehicle due to the snapshot.


Kiersten M. said
1993 days ago
My 04 Volvo was purchased with 66 thousand miles on it and ran great the first month, then I plugged in the snapshot and my check engine light kept coming on and off. The diagnostic report from a local auto shop said it was random misfires in my pistons. I didn't make the connection until now, almost 4 months later but I will be filing a complaint if there is any damage to my vehicle due to the snapshot.


judy P. said
1992 days ago
I have a 05 Cadilac STS I have never had any problems with it tell putting in a Snapshot. My car battery is dead I have to get a jump start my car and let it run when leaving the car in park some how it went in reverse on its own. The car hit a truck on the right side and the left a brick wall. I can not even drive my car now because the door on the driver side will not close.


Caprice D. said
1986 days ago
Plugged in the device in December and have been replacing electrical parts since. Now my car is just not running at all, leaving me stranded and unable to get to work. Please include me.


Charles C. said
1984 days ago
2 dead batteries here. 2006 Corolla, 2000 Grand Marquis. Both batteries were only 1 yr old.


Lawrence R. said
1981 days ago
Abs. Brake lite now no speedometer. 2005 saab ughhhhhhh


Jose B. said
1977 days ago
Yes, Got a new Toyota Sequoia and new batteries was replaced twice. It was confirmed by Toyota service that the snapshot device is the one causing the problem.I think I'm having problems with breaks since I installed this Snapshot device. So much incovenience and much time and money wasted due to this


Jose B. said
1977 days ago
Yes, Got a new Toyota Sequoia and new batteries was replaced twice. It was confirmed by Toyota service that the snapshot device is the one causing the problem.I think I'm having problems with breaks since I installed this Snapshot device. So much incovenience and much time and money wasted due to this


Alonso P. said
1976 days ago
I took mine off after my meter kept going up. I was going 30 and it said I was going 50, when I came to a complete stop my meter said I was going 20mph. Snapshot doesn't really watch your driving habits, no one speeds in front of cops. I found my self driving differently, so I wont get dinged like hard braking for example running through yellow lights not to brake hard.


Shannon C. said
1972 days ago
I wish I would have done some research before I plugged in the snapshot device in my 2009 Kia Sedona. I plugged in snapshot in mid December, it would beep when I was driving and not even close to braking. It would beep when I barely touched the brake at all. Those problems are nothing compared to what is happening now. After having device in for 2 weeks, I was driving and it started beeping and all my warning lights came on then the car just shut down while approaching a light. I got home and took the snapshot out and sent it back thinking that it just wasn't compatible with my van. Well, it continues to shut down on me while I am driving! First the brake light will start flashing then the abs light starts flashing then check engine light comes on then they all stay on and the car will just shut down. It will restart and go, but then sometimes it dies again when you try to put in gear. I have been stuck in parking lots and side of road for 15+minutes trying to get the van to go. I have 2 teenage girls that have been stranded as well!! The speedometer doesn't always work anymore, just stays put at 0 while I am clearly driving.
I called Progressive and they filed a claim against snapshot. Told me to go have a diagnostic done. I did and they said that they fixed 2 error codes that came up with braking system, put back to factory setting and said it was snapshot related. 2 days later the same thing happens to van so I bring it back and they find an error in a transmission switch so they fix that. I drive off lot and 2 hours later all lights are on again and van dies again. I dropped back off this morning and both the dealer and I are concerned that this snapshot device destroyed my computer system!!!!


David A. said
1971 days ago
Ugh! Just woke up to go to the gym and my battery is dead. This is after letting my truck sit for a day and with a brand new battery. This battery is a mere 2 months old and now it is completely dead so now the battery is toast.


Zachary S. said
1970 days ago
I installed the Snapshot device on my 07 Scion tc 5spd w/106k miles. You know when it beeps from a hard stop? I just gunned the engine in the snow for fun and to try and warm the car up a little quicker. It beeped at me after the RPMs came back down. Just wondering if it reads RPMs for something.

Also, I've noticed that it's taking a few more secs for my car to turn over on a cold start. The battery is sort of old but I didn't have any problems before the device and now it seems my battery is slowly dying. I've had the device installed for about 4 days now and every startup seems like it's taking a little bit longer. This thing better not ruin my car!


Monica K. said
1969 days ago
I have the snapshot on my 2006 Mercedes c230 and 2001 Jetta vr6. I had issues with Mercedes not starting and it has needed jump started multiple times. I am probably going to replace battery because it doesn't seem to want to keep a charge. The Jetta about 3 days after I plugged in the snapshot started having issues shifting I took to dealership and they said it needs the transmission computer replaced. Also the ABS light and traction control light are on all the time so there is a problem with the snapshot device. I should have known this device was too good to be true. Yeah I might. Be saving $50 on my insurance premium but I am paying thousands to replace my transmission control unit.


Monica K. said
1969 days ago
Have not had any issues with my 2006 Mercedes and 2001 Jetta until I plugged in the snapshot. I have had problems with both vehicles not starting around the same time and the batteries are practically new still. The Jetta was not shifting correcting so I took it to the dealership and was told that I need to replace the computer for the Transmission and just a few days ago the ABS and traction control lights came on and have been on constantly for the last week. I was wondering if this might be due to the Snapshot so I removed the device from the port and magically the ABS and Traction control lights turned back off. The Transmission Control Module is still fried and will cost $1500 to fix. I wish I had seen this site sooner and I wouldn't have tried this snapshot a mesily $50 off a premium is not worth over $1500 mechanic bills and not to mention having to jump start them multiple times.


KellyJo M. said
1965 days ago
I have a 2012 Ford Fusion SE. I have had no problems with my car as I am the only driver and I purchased it with 5 miles on it. I received the snapshot device and put it in my car as the directions said to do, I was excited because of the discount I could receive. The second day I go and start my car with 38,300 miles on it and it wont start. So I am now late to work because I have to find a ride to work, and figure my car out after I get home. Not happy at all at this point. So I get another ride home from work and call Ford Roadside service. They jump my car and said they cant guarantee that it would start again and I should have it looked at. I drove it to the dealer where I bought my car and the next morning I received a call saying my battery was no good. Now $259.00 later I have a new battery and a will not put this back in my car. I am waiting to hear what Progressive has to say.


Ana R. said
1964 days ago
I have a Scion XD 2008, I was encouraged to used the SnapShot Device after I renewed with Progressive. I am paying full coverage for my car because I haven't finished paying it, and it is required by law. So a chance to lower my bill of $220 dollars a month bill, was taken. I got the Snap Shot Device, but given my busy work schedule and a recent move, it took me a while to plug it in. Finally, in December 2013, I decided it was time to activate it since they charged me $50 for not activating it and not returning it. Of course, they said they would credit me if I decided to try the device, but first they had to "reset" it. Followed all instructions over the phone to the last detail, and right after work called them and was guided in the installation process. I plugged in the Snap Shot and I was told it wouldn't be effective till the next day. All good to go, I get into my car and drive about 35 minutes home (my usual commute). As I was getting of the exit, I started noticing my car loosing power. Literally, all engine warnings came into my dashboard display within minutes, and the steering wheel got really difficult to turn. I was on the Turnpike where cars of 70+ miles an hour, and was lucky my car didn't loose it before I got off the exit. It was like it was having a stroke! I managed to drive to the nearest restaurant while I tried to figure out what was wrong. By the time I got to a parking lot, my car was practically useless and lost all power. Naturally, I called my dad and boyfriend to aid me in figuring our what went wrong. How could all engine failure signals turn on all at once? I was literally in the road for about 20 minutes, not even my full commute. They finally arrived and we started looking into it. We could not figure it out! We tried everything from charging the car battery to thinking some band in the engine broke. But it didn't make sense. We were about to call a tow truck when my boyfriend mentioned the Snap Shot device I had just installed. All of a sudden he suggested to remove it, with the possibility that the damage might be towards the cars computer rather than the engine. As soon as we disconnected the divide, the cars lights turned on and the engine failure warnings in the dashboard all went away. We were shocked. My car ran smoothly home and I was appalled at the idea that I was lucky not to be in the highway when this happened. I called Progressive the next day and they transferred me to their Snap Shot department, I explained what happened and they said they had never heard that happening before. They tried to blame it on my car battery, that it wasn't "strong enough" for the device, and at which point, they recommended I no longer try to use it. I was naturally upset, and told them I wanted to send it back and get my refund, they did it. I also said that my car better not have any additional damage, they offered to open a claim. But at that point, nothing had happened so I decided not to go through with it. I took my refund and moved on, until today. For other unrelated reasons I decided to get my car checked. Its been making really weird strong noises increasingly becoming louder. In the process of checking the car, my mechanic found that my car's internal computer was having miscommunication with my transmission due to some codes that were left from the Snap Shot device written into my car's computer. This means the Snap Shot, even after removed caused and interference in my cars communication with its engine. I have no idea what kind of a catastrophe may have been caused if these codes were not erased from my car’s computer. I am compelled to write about it, because had I not checked my car for the other noise, I would have never known about this. I am still contemplating on whether or not I should call Progressive about this. In part, I was lucky, the Mechanic is a family friend and is charging us almost nothing for the repair. Another part of me feels I should spread the word about this, and not be negligent to the possibility that my situation might repeat itself with someone less fortunate than me… Perhaps someone's car loosing control at high speed in a major highway because the engine couldn’t communicate with the transmission, causing accidents. Not sure about what to do about this yet.


Mary R. said
1960 days ago
I got the Progressive snapshot to try to lower my rates. But a week after I plugged it in, my check engine light came on and my lights were fading on and off as I pressed on the gas. I never felt good about plugging the snapshot into my car (2010 Ford Escape) but I did. As soon as I removed the snapshot my car was fine.


Howard S. said
1958 days ago
I have had the snapshot in my car (2006 E350 Mercedes)for several months now, and after two weeks I noticed the check battery light came on . I didn't think anything of it at first and thought it was normal until it died, mind you it was a brand new battery. When I took the device off my car, my car seemed to work perfectly. I think progressive should buy us all new batteries at least not to mention the inconvenience factor!


Mallory B. said
1958 days ago
I got Progessive Insurance because it had the best price
for my budget. Within a few days my engine and airbag
light came on and my car started performing poorly.
About a week later my car was completely dead. My battery
was three months old! I was stuck waving down
strangers to help me. I missed work and school!
All Progessive could say was that they never heard
that problem before and could only offer a replacement
Snapshot.


GYPSEY D. said
1956 days ago
I HAVE BEEN A LOYAL CUSTOMER WITH PROGRESSIVE FOR YEARS, THEY OFFERED THE SNAP SHOT PROGRAM TO ME FOR BOTH MY CARS. I HAVE BEEN FIGHTING PROGESSIVE SINCE DEC 2013. THEY PAID TO FIX ONE OF THE CARS, HOWEVER THEY WANT ME TO FOOT THE BILL FOR THE 2ND ONE AND WILL HANDLE DAMAGES ACCORDINGLY, THIS IS AFTEER I PAY FOR A NEW TRANSMISSION AND A NEW COMPUTER. THOUSANDS IN DAMANGE. ITS IS NOT WORTH THE LIL DISCOUNT! TRUST ME STILL DOWN A CAR, DID I SAY THAT IAM A MOTHER OF 5 SCHOOL AGE KIDS, HUSBAND WORKS A HONEST JOB, I NOW HAVE TO GET RIDES WITH FAMILY OR FRIENDS IF I NEED SOMETHING BETWEEN 6AM-6PM. MY KIDS CAN NO LONGER DO ANY SCHOOL ACTIVITYS, IF THEY ARE SICK THEY STAY HOME OR PRAY I FIND A WAY TO GET THEM. AGAIN IT IS NOT WORTH IT!!!


Robert M. said
1955 days ago
I plugged the snapshot in drove 8 miles stopped to get gas, when I started the truck it went to high idle, went to the repair shop and the throttle position switch had burned out. I didn't have a problem till I plugged in the snapshot


German R. said
1953 days ago
My daughter has a SCION 2008 in perfect condition. A few weeks ago she got stocked in the middle of the traffic with her car without power steering,brakes malfunction,warning lights,etc. After trying all common actions to resolve she remembered that morning installed the famous progressive device. We unplugged it and problem is gone except for a transmission malfunction that occurred during in the following days until fixed by the computer at the shop.


Joe K. said
1953 days ago
I just got my device and have yet to install it. But I am electrician laborer with enough knowledge to get my license. If proof is what you need simply install the device and use a multi meter on the out going voltage from the battery while the device is installed then remove the device. If the out going energy has ceased then the device is draining the battery. I would do this while the vehicle is not running. Or remove the device while testing and if it ceases i would record a video of the process.


Bryana H. said
1950 days ago
I just recently installed snapshot in my brand new to me 2011 Chevy Aveo. It is not even paid for yet and since plugging it in my headlights have dimmed. My lights for check engine and even low tire are also coming on when they shouldn't be. This car was fine the first months we drove it and now this. I'm unplugging it especially after reading all of the problems


Michael S. said
1949 days ago
I have a 2007 Chevy Trail Blazer. I have had zero problems with the vehicle and it was running great. A week after plugging in the snapshot device, I had a message come across my screen that said Tighten Fuel Cap. I pulled over and tightened the fuel cap (I have never seen or done this before). When I restarted the vehicle, the check engine light was on. I was wondering about how this would interfere with the vehicle since you are plugging it into a diagnostic port which can remove or induce problems with the computer (brains) of the car.


Clara T. said
1949 days ago
Plugging in the snapshot has drained the battery and turns off all lights and speedometer of the dashboard. It is not safe for my Camry at all.


Michael S. said
1948 days ago
after a few months of random dead batteries and every shop saying the bat/alt is fine, i finally broke down and took a amp meter to my wife's car. after pulling every fuse/relay in the car i saw the progressive device and unplugged it. the amp draw fell from 500mA to unreadable on my meter. plug it back in and the same 500mA draw reappears. all the jump starts and times my pregnant wife was stranded due to the device. i was not happy


Travis R. said
1948 days ago
After having the snap shot hooked up to my 2002 Ford F-150 my electronic/ignition control module went thank it was at home and ended having a huge repair bill contacted Progressive and they said that they haven't had complaints with snap shot and so I unhooked until Progressive contacted me and said either I hook the snap shot back up or lose my discount on my car insurance so I hooked it up again. Now my cruise control has stopped working praying that snap shot device hasn't any major damage to my truck again. Something needs to be done to keep Progressive from marketing the snap shot device which is safety hazard that damages people's vehicles. Progressive is a where of the damages that snap shot has caused and created obviously doesn't care about it's customers.


Aida P. said
1945 days ago
I put the Snapshot on my 2000 Toyota Sienna van nad immediately I started having problems. Somehow all the lights in my car went dead. I couldn't figure out what had happened. I decided to check the fuse and discovered that 3 of the fuses were blown off. The problem is that I replaced them and nothing seems to work. One of them constantly blows off again. I also had problems with the battery where it had to be replaced. I really don't have the money to be taking the car to a mechanic and especially if it happens to be an electrical issue. But the point is that the van was perfectly fine before I plugged in the Snapshot.


Jessica L. said
1944 days ago
My Husband decided he would add my car to his Progressive insurance plan so they offer this deal...Installed *Snapshot* my car began to like shake everytime i went to slow down to a stop sign. 2 weeks later my car wouldnt start. 2010 Nissan Versa. There was NO problems with my at all before!! I blame the *Snapshot* device so pulled it out & threw in the backseat. Now Progressive sends a letter saying i need to return as soon as possible! Naw, until my car is repaired & im reimbursed the fee itll cost me..it can sit in the backseat. Disappointed :《


robert C. said
1942 days ago
If I press my brake pedal to 3/4 - 1 inch of depression, the snap shot alarm sounds. I parked my car 2 days. When I droved the Ford Escort on the third day, there was 54 additional miles on the electronic display odometer.


Timothy P. said
1941 days ago
I have the snapshot device in my car and after the car sitting for three days it wouldn't start and had no power. I recharged the battery and had it tested and it is fine. Because of the battery dying my cars electrical system was having problems. My windows wouldnt roll down or up and the convertible top would only open half way until the device caused my battery to die again after sitting for three days now the electrics all work fine but I have to go start my car every day and let the alternator run for 30 minutes to keep this from happening.


Becka K. said
1939 days ago
Recently (approx. 1 month), I plugged the *Snapshot* into my Pontiac G5 2007. It didn't work from the start (the light didn't light up, no beeping sound when I would start the car). Last night I decided to unplug the device and send it back to Progressive. Now, as I'm driving, the locks begin to unlock, lock, unlock, lock along with beeping sounds. When I got out of my car tonight the locks went crazy by locking and unlocking. It's as though the car is possessed by demons. I have not had any problems with my car until I plugged in the *Snapshot*. After reading all the complaints above, I fear that I will have more problems with my car because of this device. I'm so disappointed with this company.


Melissa G. said
1934 days ago
Snapshot immediately sent my settings all back to factory default and my car has a brand new battery (less than a month old) and it is hesitating to start. I'd like the discount, but is it worth the damage?


Nikesha H. said
1932 days ago
Snapshot has completely killed my 2005 Dodge Caravan. I have been w/o a vehicle for almost a month. Please include me in this lawsuit.


Adam E. said
1928 days ago
We are experiencing the same issues with our vehicles after only 7 weeks of using the Snapshots. We already had to replace one battery (which we'd never even needed to jump before using the Snapshot), and the other is barely hanging on (and that only if we leave the Snapshot unplugged). Talking to Progressive about this issue, and they're working with me on it. I did have to fight for it, but they're letting me stop using the Snapshots without having them in for the entire 6 months, and they're locking in the discounts we've earned so far. They're even going to file an internal claim to reimburse me for the battery (which they say is not connected to my policy, so it won't show up as me filing the claim). Though the Snapshots are definitely poorly designed, at least Progressive seems to understand how to take care of their customers (though I did need to be persistent and not give up when they initially said that I needed to continue using Snapshot or lose the discount). If you have a problem like this, talk to them. They might be willing to work with you at this point.


Adam E. said
1928 days ago
We are experiencing the same issues with our vehicles after only 7 weeks of using the Snapshots. We already had to replace one battery (which we'd never even needed to jump before using the Snapshot), and the other is barely hanging on (and that only if we leave the Snapshot unplugged). Talking to Progressive about this issue, and they're working with me on it. I did have to fight for it, but they're letting me stop using the Snapshots without having them in for the entire 6 months, and they're locking in the discounts we've earned so far. They're even going to file an internal claim to reimburse me for the battery (which they say is not connected to my policy, so it won't show up as me filing the claim). Though the Snapshots are definitely poorly designed, at least Progressive seems to understand how to take care of their customers (though I did need to be persistent and not give up when they initially said that I needed to continue using Snapshot or lose the discount). If you have a problem like this, talk to them. They might be willing to work with you at this point.


Adam E. said
1928 days ago
We are experiencing the same issues with our vehicles after only 7 weeks of using the Snapshots. We already had to replace one battery (which we'd never even needed to jump before using the Snapshot), and the other is barely hanging on (and that only if we leave the Snapshot unplugged). Talking to Progressive about this issue, and they're working with me on it. I did have to fight for it, but they're letting me stop using the Snapshots without having them in for the entire 6 months, and they're locking in the discounts we've earned so far. They're even going to file an internal claim to reimburse me for the battery (which they say is not connected to my policy, so it won't show up as me filing the claim). Though the Snapshots are definitely poorly designed, at least Progressive seems to understand how to take care of their customers (though I did need to be persistent and not give up when they initially said that I needed to continue using Snapshot or lose the discount). If you have a problem like this, talk to them. They might be willing to work with you at this point.


marcelo l. said
1927 days ago
I enrolled at the snapshot program 2 months ago. My wife's car a Toyota Venza 2010 did not have any problem with my battery just the beep sound with any little brake. Therefore a month ago i went from Miami to Naples in a business trip during the day and her car shut off completely on the highway at 70 mph. The traffic was huge but i was able to move the car to the side road. After I checked everything, I was able to turn the car on again and resume my trip. Therefore minutes later the car shutdown again and even the brakes that are power assisted did not work well. Using the parking brake combined with the regular brake I was able to park the car at the emergency side lanes again. I was not able to turn the car back on at all. Therefore I call progressive and they sent me a tow truck and i dropped at Cape Coral Autonation Toyota Dealership. After i explained my what happened the chief of mechanics came to see my car and said "Your problem is not your car, but the snapshot". He unplugged the device and the car turned on again. He connected the computer to check the car history and he said that everything was perfect with the car. He told me that "snapshot is causing many problems with the car's computer". He advised me to not plug it again. I followed his advice and i did not have any other problem since. I also unplugged from my BMW. If you are doing a lawsuit please count me in.


Tiffany M. said
1925 days ago
I have a 2002 Ford E350 Diesel Van and the Snapshot device fried out the various electrical components in my vehicle....twice! It was originally installed, as requested, into the OBD-II upon receipt and shortly after my van began to shut off. The van began to shut off for no reason while driving, parked, at a stop light and then would not turn back on. Twice at Walmart, once on the corner of Congress and military in West Palm Beach, and finally on the Lake Worth Bridge. I had to pay for the tow 3 out of the four times it stopped running and pay a mechanic to look at it. Finally, I paid a tow from the condo where it was parked to the auto repair shop where they had to replace everything electrical from the computer down to the sensors, batteries, and alternators. Not Cheap since it has two of everything including two batteries and two alternators. I spent over 9 grand between tow and repair costs with out realizing that the problem was the Snapshot device. Meanwhile during the month long quest to repair the van, Progressive kept telling me that the snapshot device wasn't reading to which I told them that the vehicle was not being driven, was being repaired and that the snapshot device has been plugged in since it was received. They concluded it was defective, requested it be returned to them and they sent a new device. I got the van back before the Snapshot device and it was running perfectly like before. On March 6th I received the Snapshot device and immediately plugged it in. I received confirmation by email that it was being read that very evening. The next morning the the problems began all over again. Twice the engine turned and less than a minute or two later it would shut off all by itself. NOT NORMAL. I was forced to have it towed back to the same mechanic shop where they concluded the Snapshot device was to blame as everything else had been replaced. The SnapShot device has already cost me more than it could ever have possible saved me! Please count me in the class action lawsuit as I was considering calling an attorney to sue them on my own for damages.


angela b. said
1921 days ago
I have a 2004 Chevy trail blazer and I had the snap shot as well and as soon as I began to use it my dashboard went haywire. It drained my battery. My gauges do not work on the dash board. It has cost me a lot of money.


angela b. said
1921 days ago
I have a 2004 Chevy trail blazer and I had the snap shot as well and as soon as I began to use it my dashboard went haywire. It drained my battery. My gauges do not work on the dash board. It has cost me a lot of money.


Amber S. said
1920 days ago
I recently purchased a new car and the only reason I went ahead and decided to try the snapshot was to try to get a lower rate and they told me it was safe for my car. Now I am extremely worried about my car and battery.


Doris L. said
1918 days ago
I recently purchased a newer used car in January 2014 and got the Progressive Snapshot right away and now I am on my 3rd battery! I have missed work due to my car not starting and it is my only car and so missing work caused me to be terminated from my job! I am so furious and at a loss because the dealership nor the parts supply store could not find the problem.


Jacqueline P. said
1916 days ago
I had the snapshot device in my Range Rover and the battery went dead so they asked for the device back since it stopped communicating. I got a new battery and hooked it back up, and ended up stranded when the dashboard lit up and all the systems lights came on and the truck shut down.


Christopher T. said
1914 days ago
So I recently received my snapshot device and installed it into my car. Not even a week and half later, I'm noticing my headlights and interior lights flickering in and out and my car doesn't seem to be running as sound as she was before I plugged in the device! I've had both the battery and alternator tested and both have tested fine for now but just find it odd that I started having issues with what seems to be electrical trouble right after I plug it in.


david d. said
1913 days ago
Snapshop in my truck for a week...my truck stalls....won't start ....I unplug snapshot and my truck starts fine....so a week goes by and I plugged it in again....same thing happened as I was pulling on the highway...stall won't start...almost get hit by a semi....unplug snapshot....starts up again runs fine....never will I plug this in again...I have a 2007 dodge nitro.


Scott S. said
1906 days ago
I am having an issue, I plugged my snapshot in yesterday before going to the gym. My car is a 2000 ford focus zx3, I got back in my car after leaving the gym and on the ride home I notice that my speedometer was going crazy, I put 2 and 2 together right at that moment and snatched the snapshot out. I am pissed because my car which is new to me was running flawlessly, now either my sensor is bad or something is wrong with my transmission. I know the only cause of this is the snapshot device. Please help me.


kelly s. said
1906 days ago
Not sure if this is happening with any of you guys, but on my Hyundai the snapshot does not allow the fuse cover to fit back on. Dust, moisture, etc aren't good for fuses and will cause issues. If any of you having issues are driving around with the snapshot and no cover on fuse box, this likely might be the cause of electrical problems. I just called the support number and was told that the cover should fit back on and it's rare for this to not fit with the cover. was suggested to just leave it off. I told rep that leaving my fuses exposed for 6 months will damage my car. So, she said they don't want to hurt my car so just return it. So, their crap design means I am discriminated against and can't qualify for this discount. I work from home, drive only 6000 miles a year and would fall in their low risk. so, I'll be cancelling them as soon as I can. I would love to hear if anybody can use this device AND put the fuse cover back on??


jay c. said
1905 days ago
OK so same as the rest of you guy. my truck 1998 ford rangers 3.0 v6. couldn't get it to start. The it finally did start after 3 turn overs and idled really high. And would die. So I got it to start again and took it out for a drive it wouldn't go above forty miles an hour. So initially. I thought it needed a tune up or something. So I just dumped. 800$ into my truck over the last month. And turns out the rough idle and stalling out. Dying. Was cause by the stupid plastic snapshot. And the only reason I even thought of it was because I called a couple of my friends to come check it out. And we all just by chance what happens if we pull it. And the truck smoothed out and runs 100 times better. So I say pull the snapshot because it tries to act somewhat like a superchip and shorts out and fries the vehicle. So I say progressive needs to lose their a** on this. Sorry to everyone here who has lost money and time for this snapshot


Brittney N. said
1894 days ago
I plugged in snapshot into my 98 mustang just one month ago. Almost instantly my car would just randomly die. Today I was driving on a busy street and it dies leading to my husband and I nearly getting into a wreck. I called progressive and they have been of no help. We baby this car. Snapshot was the only thing that could have caused this. DO NOT GET IT!!


eric p. said
1888 days ago
03 honda it made my check engine light come on im unplugging it


DEBRA P. said
1888 days ago
THE SNAPSHOT MADE ALL MY SENSOR DEVICES GO HAYWIRE AND WHEN I TOLD THEM THEY SAID I WAS THE ONLY ONE...THEN I LOOKED AT GOOGLE AND FOUND A MILLION MORE ONLY ONES. IT'S A COMPLETE FRAUD.


Rahka B. said
1886 days ago
I had the snapshot in my 02 Xterra and now the keyless entry is not operational, the key and door chimes are not working and the dashboard lights are not working.


Timothy H. said
1883 days ago
I have snapshot in all 4 of my vehicles (Second time in one of them) and haven't had any problems. I got 30% off 2 vehicles 26% on one and 28% on the other. Are you plugging it in with the ignition off? To comment on the Daimler - Chrysler product lighting; they have been having issues since '01 with electrical wiring. Go look up all TSBs on them. The other issues I can't comment on because I don't have experience with them. So, Daimler-Chrysler owners, check with the TSBs and recalls before jumping on the "class-action wagon". Finally, I've not had 1 issue with a battery. My truck sits for weeks at a time and always starts up first crank. My explorer is only driven on weekends and I still have the same battery that was put in it 4 years ago. So, snapshot has actually saved me money.


Aimee M. said
1882 days ago
I installed snapshot in my 2005 Subaru. While installed I replaced a battery (less than 6 months old), lost a few dash lights, my stereo started randomly switching from radio to CD (stereo has also been replaced), and my ignition seems to think that my keys are in it all the time which has caused problems with using the automatic door locks and key fob. At the time my car was only six years old, and since snapshot has been removed, I have encountered no other electrical issues.


Aimee M. said
1882 days ago
I installed snapshot in my 2005 Subaru. While installed I replaced a battery (less than 6 months old), lost a few dash lights, my stereo started randomly switching from radio to CD (stereo has also been replaced), and my ignition seems to think that my keys are in it all the time which has caused problems with using the automatic door locks and key fob. At the time my car was only six years old, and since snapshot has been removed, I have encountered no other electrical issues.


jimmy c. said
1881 days ago
I installed snapshot in my 2004 chevy Avalanche I lost some dash lighting, air bag light came on and off and my oil cluster pegged out.


William B. said
1872 days ago
Snapshot is a huge rip off. If I stop at a slow speed going uphill or downhill it will trigger. At 1 months, I was told I had "excessive sudden stops" and no discount, despite taking the bus most of the days.


Christopher W. said
1868 days ago
I have a van, everything worked great prior to plugging in the Snapshot device. Since then, my battery was replaced and could no longer start my vehicle. Also my DVD screen will not turn on to play anything and Navigation will not always turn on on start up. I now have to turn my van off to hope it turns on the second time. Very disappointed in the company.


Joshua B. said
1866 days ago
I recently purchased an 04 Cadillac cts. Enrolled in the snapshot savings plan as well. Shortly after installing it I noticed some electrical issues. The service security system light came on and the car locked itself down. I had to have the vehicle towed. Just recieved a call from the dealership saying my ecm was shot and im now looking at a 1000 dollar repair. Very concerning to say the least


lewis g. said
1866 days ago
I have a 2009 nissan titan. Used the snap shot until 2 weeks ago when my ecm and throttle sensor both went out at same time. From what I'm reading it sounds like the snapshot is the culprit. I had 1500 in repairs and snapshot needs to be shut down. Please include me in suit.


lewis g. said
1866 days ago
I have a 2009 nissan titan. Used the snap shot until 2 weeks ago when my ecm and throttle sensor both went out at same time. From what I'm reading it sounds like the snapshot is the culprit. I had 1500 in repairs and snapshot needs to be shut down. Please include me in suit.


chad w. said
1865 days ago
2004 Chevy impala. Car will not starting intermittently, did not think it was the snapshot until i seen this site.


Richard L. said
1865 days ago
You guys are all morons. If you're having battery issues, maybe its time to replace it. If you're having car trouble, maybe its time to fix the issue and not blame it on something that runs off of your diagnostic port. I ran this on my 1996 F150 for 6 months and got my full 30% discount. Now its on my 2007 Mazda CX-7 and everything is fine. Its called standard maintenance.


Anna C. said
1854 days ago
I have a 2002 VW Beetle, while I know VW's have their own problems, ever since I plugged the snap shot in I have had issues with my battery draining. After a jump it will run for a couple days, and then I have to get it jumped again. Very frustrating to say the least. As for the above comment, I am really happy the device worked for you, but obviously there is an issue here if so many others are experiencing nearly the exact issues when it is plugged in. I just took my device out today after I heard the beeping in the middle of driving and it suddenly dawned on me that perhaps this was the problem. And low and behold a Google search brought me here, where numerous people are dealing with the same thing.


Hannah R. said
1850 days ago
Okay, well this is awesome. I bought a car, a Dodge Neon, '03. I got the snapshot in the mail yesterday, plugged it in this afternoon. I drove less than a mile and my right side rear lights stopped working. Then I went to dinner with my mom and sisters, and on the drive back to my house the check engine light came on. The only thing different, was the snapshot. I pulled it out immediately, but I have a feeling, the damage is done.


Lisa F. said
1846 days ago
Two days after I plugged in my snapshot, my SRS (airbag) light came on. Took it to my mechanic and they found that the computer that controls my airbags was fried. It would cost $860 to replace it. Awesome.


Agatha C. said
1846 days ago
There is zero doubt this caused my car to have some issues which left me stranded on more than once.My son told me it was the snapshot and since removing the piece of crap my car is running like NORMAL FOR THE MOST PART,HOWEVER MY TRUNK AND GAS CAP OPEN BY THEMSELVES WHEN I START THE CAR.I am 78 and being stranded in the Florida heat isn't a good experience and isn't healthy either.


Joy D. said
1845 days ago
I have only 80,000 miles have never had a problem, but I unplugged my snapshot to get a smog and never plugged it back in, but my engine light came on just after passing the smog. Called snapshot they said they would pay for dx to find out why it caused the light to go on and stay on


Elaine P. said
1843 days ago
My brand new car is only 6 days old, and I had a Snapshot nightmare.
Started the car to drive the to work and all warning lights lit up: check engine, brake, cruise control...

I was like WTF? Turned off car, turned back on...still all lit up and flashing...

Took it straight back to the dealership (which was close by thankfully_, blood pressure rising...sure they had sold me a lemon. What if they need to fix it and it takes time, do I need a loaner, do I need to push my appointments today, back?

They ran a diagnostic and found the Progressive Snapshot Device, which I had just plugged in a couple days ago. They said that's not the first one they've encountered a Snapshot doing the same things to on-board computers.


angela s. said
1843 days ago
Plugged it into my dodge grand caravan. It killed the ecm and god knows what else. while i was going down a hill! I lost all contol of the vehicle when it turnd off. I was almost hit by a tram. Progessive admitted that it was the device andagreed to reapir the vehicle. Now that they have replaced the ecm they refuse to cover the rest of the repairs that the snapshot fried. They have also stated that due to the price of the ecm thus far ...if they decide to total out my vehicle i will get NO COMPENSATION to replace my vehicle! Im just crap out of luck in their book. I have a four year old child. If this thing would've killed my van 12 minutes sooner me and my son would have been on i-75 and might have gotten killed when i lost all function of the vehicle. Please include me in this lawsuit. And if you are reading this DO NOT PUT THAT DEVICE IN YOUR CAR!! YOUR SAFETY AND LIFE ARE AT RISK!!


Vincent D. said
1836 days ago
I have just recently put snapshot in my vehicle and immediately my check engine light came on. I took it out after reading these horrifying stories hopefully no more damage has occurred....


Tim F. said
1831 days ago
The day after I put the decide in it fried my battery. I have had to jump it 4 times and it will not hold a charge. I have to go now and replace the battery. I want Progressive to pay for this repair.


Stephanie P. said
1831 days ago
I installed the snapshot just three days ago in my 2008 PT Cruiser. Today it started lugging. It's a manual shift, and everytime a gear is shifted the car jumps around. It almost seems that my car isn't getting fuel or something. My check engine light is also on. I never had these problems before. My car ran perfect before. I want in on this, too.


Seth C. said
1827 days ago
My car is ruined. Battery won't stay charged, can't even start the car whatsoever. At first we thought the problem might be because if the recall on our 2005 Chevy Cobalt but after we got our ignition switch fixed, it continued to not start. We haven't even had our car for a year and its barely got over 134,000 miles on it and there should be absolutely no reason why we haveno car right now. Its caused me personally to be late for work and be written up. Since we have installed our snapshot it has been problem after problem. Car won't start, transmission hasn't been shifting smoothly. In and out of gear changes, and random rpm spikes. Gas gauge going berserk. And the list goes in. Anyway, I would like to get in on this as well.


Matt B. said
1826 days ago
I had just gotten my 2004 Chevy truck back on the road this past dec. A new battery, new brakes, and a new insurance policy and company that promised savings. I installed the magical saving device into my diagnostic port. Approximately 6 months later here I am with this dead battery problem. Every other day I have to jump my truck. I also think it messed with the brake system. Thursday of last week after reviving my truck on my way to work service brake system light comes on and I lose all pressure in the pedal. Scary! Removed the snapshot sent it back. FFW Saturday day off truck dead current brake problem stranded. Jump truck let it run go out to turn it off, brake light off pressure back in pedal. Wtf !!!


Nicole J. said
1825 days ago
I installed this device a few weeks ago. I noticed maybe 2-3 days later when I would go out in the morning to start my car to go to work, the car would have a hard start. I thought it was my imagination. I left work, went to pick up my child from school, got back to my car and the engine would not turn over. The lights on the dash came on, the radio and air came on also. I called Progressive and they sent someone to give me a jump. The battery was fine, but the car still wouldn't start. The guy tapped on the starter and it started right up. He asked me if I thought that the snapshot device could be the culprit. I had no idea. I was able to drive home. The next morning the car would not start. A new starter was put on the car. It worked fine the day it was repaired. The next day the car went haywire. My dash began to light up with every warning possible. The radio and air went out. The windows would not raise up or down. Then the dash went completely dark. It was like I began to ghost ride the car. In fact I took the key out while I was "driving" and it was still acting as if the key was in the ignition. I was able to get a jump start but the battery would not hold a charge. I was able to get it the shop. I was told that I would need a new alternator, battery and another brand new starter by Pep Boys. I had the car towed to my dealership and had them do the repairs because Pep Boys gave me a quote of well over 1200 bucks. As I was pulling my car out of the parking lot of my dealership, the same problems occurred. The battery would not hold a charge. The cables were repaired for free and my dealership gave me a rental car for free while they worked on my car. I have had it of the shop for about 2 weeks now, the device was never put back on car and I have not had any problems with the car since. I never thought that the device was the problem, but now I am convinced that it was the cause of my problems. I am out of $896 in total.


Bryan M. said
1818 days ago
I am about to be a progressive policy holder on my new (used) 2002 Audi a4 which is ALOT of computer. Luckily I did some digging around on the snapshot device before I tried it. I am driving about 100 miles a day round trip for work anyways so I doubt id get any benefit from it. although im very sorry to hear it happens so often. Thanks for everyone's input on the device I'm sure it saved me hundreds if not thousands of dollars in problems!!


Michelle T. said
1811 days ago
I unplugged my snapshot last night and my car won't start today!


Nick E. said
1810 days ago
I bought a 2006 GMC Sierra a few weeks ago. Tried the Snapshot.... On my first drive after plugging it in I got a check engine light. (Code P0442 - EVAP small leak. The gas cap and system are fine.) I assumed it was the Snapshot's fault so I removed the device and cleared the code. Then everything was fine... until a week later when I decided to try it again. Same issue.

Needless to say, I will be returning the device.

Compared to some of the problems you guys have shared here this is trivial, but it still goes to show that the Snapshot is NOT safe for use.


diana L. said
1810 days ago
I installed a snapshot device approx. a month ago in my 2002 Cadillac Deville. About a week and a half later, my car radio went out. The next day, dead battery. AAA called, jump started battery, and told me I had a dead cell, and needed a new battery. Went to repair shop, got new battery. Came home, next day, car wouldn't start again. AAA called again, said something drained battery. Repair shop replaced battery & said they thought it was a factory defective battery. Next day, same thing. Took car to another repair shop. Battery cost, $225. Replace dashboard module- $981. Still no radio, estimated cost- $900. One window motor fried, & no cold air on drivers side. Called progressive, they reimbursed me for battery, & told repair shop they'd pay for diagnostic evaluation. I wrote them email telling them I expect them to pay for all of this crap. I'm now afraid to drive car, having used up all my AAA calls for the year, and who knows what else it screwed up?


BRIAN A. said
1807 days ago
I have the Snapshot and it has caused the automatic transmission in my 2008 GMC Canyon to quit shifting correctly. Returning the device but now have to have my transmission repaired.


Whitney R. said
1803 days ago
I have a 2 week old Chevy Cruze my husband plugged in the snapshot last night around 8 pm and by 11 am the check engine light was on and the car was dead. We tried to jump it and nothing worked until I unplugged the device and the car started, check engine light still on. This car has less than 3000 miles on it. I'm furious. I would like to speak to someone about my rights before I take it to the dealership to be checked out.


andrew s. said
1798 days ago
i just bought a 2014 ford focus that has less than 3000 miles on it. that ran fine until I plugged the snapshot in and now my car seems like it is losing power the transmission lugs along going down the road the auto lights go on and off and when the car is turned off the gauge needles bounce before you start the vehicle... Also my radio has been acting up and the hands free will not work any more. This is the very first brand new vehicle that I have purchased on my own and I am PI$$3D!!!!!!!!!!!!


Tiffany W. said
1797 days ago
I'm really worried after reading all of this. My boyfriend and I are both enrolled in the Snapshot program. He installed the Snapshot in his car last week and yesterday his radio shut down on him. He immediately knew it was the Snapshot, unplugged it, and found this website. He sent me the website and as I've been reading the responses, some of the stories sound familiar to what's been happening to me since I plugged my Snapshot in a few months ago--window motor needs to be replaced ($750 quote from car dealer), inside lights going in and out, etc. I'm unplugging the Snapshot today. I just hope there isn't more extensive damage for either of us.


michael s. said
1795 days ago
I have a 2006 dodge Dakota and 2013 fusion titanium had snapshot in for less then week lights in Dakota do not turn off radio won't stay on brakes now go to floor after just being replaced transmission shifting super hard in fusion sync system not working properly so upset


Caroline Z. said
1794 days ago
2002 ford escort, I plugged in the snapshot and since have replaced 1 battery. I didn't make the connection at the time though. After investigating my policies with another insurance specialist I found I am paying way too much for such minimal coverage. We decided to cancel our policy. I was driving and the thing beeped at me and I remembered "I don't need this stupid thing anymore", pulled it out and my car died. I tried to start it again, nothing. I put the snapshot back in and it started right up. Weird!
I just got off the phone with a snapshot specialist and she says she had never heard of such a thing and that I will get a phone call within 24-48 hours. We shall see.


Christina O. said
1788 days ago
I signed up for the snapshot program in 2013. Since then, I have had to replace my battery, the cooling fans and the computer on my car. I didn't even think about this being related to the problems I was having, but I am completely disturbed by the stories I've read on here.


Mark D. said
1787 days ago
Installed snapshot earlier this week in my 2011 Chevrolet Cruze. I have not experienced any battery problems with the car, ever. Within 2 days, car battery died while out and about and I received multiple faults and warnings including airbag, brake fluid low level, power steering service needed. Removed snapshot and jumped battery - car started and ran fine with no faults or warnings. Reinstalled the snapshot and went through same ordeal again. Conclusion - snapshot is not compatible with the Cruze onboard computer/electrical system. Hopefully there won't be any permanent damage although the ignition, battery, and transmission have been acting up in general since installing the device.


Steven K. said
1781 days ago
Include me. After installing the device my instrument panel starting going crazy. It progressively got worse. I unplugged the device. Even with the device rarely going off. I didn't get much of a discount. I feel we are all being taken advantage of.


Jeffrey W. said
1779 days ago
My car was running fine and after 4 months, my engine putts a bit when started, said check engine once. The most reoccurring issue is my car clicking causing the doors to unlock. This never happened before the snapshot and I'm starting to wonder. I'm not sure if anything is damaged, just malfunctioning for now.


Jeffrey W. said
1779 days ago
My car was running fine and after 4 months, my engine putts a bit when started, said check engine once. The most reoccurring issue is my car clicking causing the doors to unlock. This never happened before the snapshot and I'm starting to wonder. I'm not sure if anything is damaged, just malfunctioning for now.


Kendal B. said
1778 days ago
Our 2007 Hyundai Accent was having electrical issues. I replaced the alternator, and the battery in the car. The new alternator seemed to not be charging correctly. I then remembered about the snapshot plug in. I removed the plug in, and the alternator was putting out normal voltage. It has not had any starting issues since.


Tammy M. said
1777 days ago
My car ran great until I plugged in that snapshot device. I have a 2002 Chevy Cavalier I hardly ever had a problem with this car. The day after I plugged it In, I started noticing my car acting a little weird then all of a sudden lights started coming on, on the dash board. The temperature gauge was going haywire, it started over heating, we bought a water pump, thermostat, 2 gallons of antifreeze and countless other things. Now the ABS light is on and service engine light and Trac light are all on. The battery which is not old is now shot and I constantly have to get a jump. It runs horribly, it jerks like it's jumping in and out of gear but I was told that was my Trac doing that. My sensors are all messed up because of this device. I called progressive and all they wanted me to do was send back their device, I told them I wanted to file a claim. They said someone would contact me tomorrow, we'll see. I wish somebody would of told me about this device before I plugged it In.


Tammy M. said
1777 days ago
My car ran great until I plugged in that snapshot device. I have a 2002 Chevy Cavalier I hardly ever had a problem with this car. The day after I plugged it In, I started noticing my car acting a little weird then all of a sudden lights started coming on, on the dash board. The temperature gauge was going haywire, it started over heating, we bought a water pump, thermostat, 2 gallons of antifreeze and countless other things. Now the ABS light is on and service engine light and Trac light are all on. The battery which is not old is now shot and I constantly have to get a jump. It runs horribly, it jerks like it's jumping in and out of gear but I was told that was my Trac doing that. My sensors are all messed up because of this device. I called progressive and all they wanted me to do was send back their device, I told them I wanted to file a claim. They said someone would contact me tomorrow, we'll see. I wish somebody would of told me about this device before I plugged it In.


Larry H. said
1774 days ago
I was talked into trying the snapshot program and have had nothing but car and truck issues since. My 2003 Tundra with only 51K miles had a check engine light go on almost immediately. The shop says the code indicates it needs new catalytic converters, which they contend is impossible. So, they cleared the code. My 1998 Sebring also had a check engine light come one and like a dummy, I had the catalytic converter replaced. Then, on the Sebring, the battery failed and I had to jump start the car to go purchase a new one. So far, I've paid $957.33 out of pocket thanks to snapshot. Please include me in the class action suit.


Rhonda S. said
1773 days ago
I have a brand new Chrysler 300 (2014). It's been cutting and running weird (like an electrical issue) since I plugged the snapshot in. I called them this morning and she told me to unplug it immediately and she would have a manager call me later today. I had no idea other people have had issues, so her reaction sparked me to check online. I am glad I unplugged it. I want my discount that was promised and I better get it ! It's not my fault their device is messing up peoples cars! Sign me up


SID C. said
1767 days ago
I installed snap shot into my new used buick 2008 1 yr.ago. two months later Rad-air charged me 864.00 dollars to fix problems after oil light went on.a few weeks later car stalled again on the highway and police had to help the two disabled people in my car to get to a repair shop{ pro-american}cost their was 554.00. I went to get an e check and they said my car wass just worked on and bring back in a few days when computers reset. Engine light went on before i got home. Traded buick in for a new chevy spark.Progressive asked for the snap shot back and I sent it, then was told no discount. CHANGE INS. BEFORE YOU USE SNAPSHOT.


Kendra H. said
1763 days ago
Plugged snapshot into my car this morning. Everytime I went to lock my vehicle my alarm system went crazy! Looked it up, found all of these testimonies and removed the piece immediately this afternoon. Praying it was not in long enough to cause damage!


HALL J. said
1763 days ago
Count me in. After one week my car suddenly shut off on the interstate. I had to replace my engine computer. I know the snapshot was the cause because it created a short through the ODB port and I verified with a code reader/scanner was unable to communicate to the ecu (engine computer) until I replaced it.


Ashley d. said
1759 days ago
I'm am very upset! I have low income plus a toddler to tend to. depend on my car for work and emergencies and can't get to work without my car. I can barely afford my bills and food and now I have my car in the shop to figure out why all of a sudden my service tractn control and engine light are on. He tells me there is nothing coming up on the computer that would explain this. He took the snapshot Device out and reset the codes and ran it for over an hour and neither of the lights came on. When I plugged it back in and drove it both warnings were back! I'm sending the device back!


Susan M. said
1746 days ago
I am really scared. I not only just bought a used car w/50,000 miles on it and great condition. I was talked into installing the snapshot for a discount. Progressive also "I also was cheated out of 5 mths of payments. That's another story. I hope my car isn't damaged by this device. I wouldn't be able to fix it. I am going to disconnect it right away. I am sorry for the rest of you & hope you get back what you lost.


Susan M. said
1746 days ago
I am really scared. I not only just bought a used car w/50,000 miles on it and great condition. I was talked into installing the snapshot for a discount. Progressive also "I also was cheated out of 5 mths of payments. That's another story. I hope my car isn't damaged by this device. I wouldn't be able to fix it. I am going to disconnect it right away. I am sorry for the rest of you & hope you get back what you lost.


Peggy R. said
1744 days ago
I installed this device on two autos one is a 2010 f150 the other 2011 Kia, had them installed for about 3 months now both have the abs, brake lights and the Kia also had the skid lights come on. Kia told me it would cost $180 to see what it is and up to $2k to fix. Called progressive and they said they would lock in a 1% discount but would not say anything when I asked about fixing the autos.


Mark G. said
1742 days ago
I don't drive much but after installing this in my car my transmission slowly starting to go into its "Safe mode" without giving me check engine light it should give me. I have a 2001 Chevy Lumina.. Also after installing snapshot my cars idle has decided to always be at 2000. When I remove the device these symptoms stop. This thing is junk. Sending it back don't want to pay 50 for this pos GPS thing.


PJ L. said
1740 days ago
My girlfriend is driving a 2010 Toyota Corolla. Ever since she used the Snapshot, she began to have problems with the car. She couldn't start her car several times. She changed her battery and it worked for a while. Now, her car couldn't start again and we believe that this is caused by the Snapshot. Please let us know how can we take lawsuit against Progressive to claim back all the damage dealt to the car.


Daena S. said
1737 days ago
Just joined Snapshot and I thought that I would do some research before I plug it into my car. Boy am I glad I did! I'm sending this thing back asap! I'd rather pay a little more in insurance than a lot more in car repairs I can't afford.


Cheryl G. said
1735 days ago
Is it too late to get in on this lawsuit? I've had the snapshot for two weeks and now my car won't start. I took it to three mechanics when it started acting up and none of them could tell me what was wrong. Wish I had done research on this before plugging it in my car.


Cheryl G. said
1735 days ago
Is it too late to get in on this lawsuit? I've had the snapshot for two weeks and now my car won't start. I took it to three mechanics when it started acting up and none of them could tell me what was wrong. Wish I had done research on this before plugging it in my car.


Cheryl G. said
1735 days ago
Is it too late to get in on this lawsuit? I've had the snapshot for two weeks and now my car won't start. I took it to three mechanics when it started acting up and none of them could tell me what was wrong. Wish I had done research on this before plugging it in my car.


Cheryl G. said
1733 days ago
I was hoping it's not too late to get in on this class action suit. I am having the same issues with my car. I have had the snapshot in my car for about 3-4 wks now and I am stranded. It will not start. I began with randomly not starting and then it would, now nothing.


Vanessa V. said
1727 days ago
I've had the snapshot device installed since July 31st in my 2001 Ford Focus about 2 months after getting a brand new battery and having my alternator tested. It is now almost 2 months later and my battery is completely drained. I can't even get a jump. I know I didn't have my lights on or doors left open or anything like that...The only thing running was the little lights on the device...I didn't think that could use my battery up so I did my research and it's looking like it's time for snapshot to go. The progressive guy I talked to said that everything I've read online is a lie and it's all just coincidence. So I'm going with my gut and losing the 30% initial discount...I got this thing to save money...now I'm going to have to use what I would have gotten as a discount to buy a battery.


David M. said
1727 days ago
Plugged in the snapshot, and all the warning lights came on, door open chime would not stop, transmission started surging, took my Grand Caravan to the dealership, and was told my computer system was fried, 3 weeks later my vehicle is Still in the shop because progressive has only partially paid for the repairs. The representive from progressive had said, "How unsual, but we'll pay anyway" Yeah right, just want my vehicle back.


Danielle S. said
1726 days ago
I've had the snapshot device plugged in my 2004 Ford Explorer since May 2014. Shortly after plugging it in my check engine light came on. About a month ago my high beam lights were stuck on & wouldn't go off & now even with the vehicle shut off with light switch off my lights won't turn off. Also noticed ABS warning light on dashboard. I'm unplugging this thing right now & calling progressive tomorrow! They need to stop lying to people! Snapshot is ruining most people's vehicles! I think I might even change insurance companies after this! I would like to be included in this class action lawsuit.


Danielle S. said
1726 days ago
I've had the snapshot device plugged in my 2004 Ford Explorer since May 2014. Shortly after plugging it in my check engine light came on. About a month ago my high beam lights were stuck on & wouldn't go off & now even with the vehicle shut off with light switch off my lights won't turn off. Also noticed ABS warning light on dashboard. I'm unplugging this thing right now & calling progressive tomorrow! They need to stop lying to people! Snapshot is ruining most people's vehicles! I think I might even change insurance companies after this! I would like to be included in this class action lawsuit.


Danielle G. said
1724 days ago
Tried snapshot for 2 days, couldn't get the thing to even beep like its supposed to when you turn the car on, no matter how many times I checked the connection. The 2 days of having it in I have seen funky stuff going on with my speedo and my automatic transmission has been skipping gears and slamming. Never has done this before! Took the thing out, I'm returning this before things get worse.


said
1722 days ago
I had a snapshot installed into my 2011 Nissan Titan and my wife's Hyundai Veloster. Noticed strange things going on with my truck, first thing that happened was phone being charged in the truck was getting extremely hot when plugged in. Then I notice a hesitation in the throttle on my truck, and then last night 09/26/2014, my truck had an electric fire start under my steering wheel right around the snapshot device while driving down the road. It only took 5 minutes for my truck to burn completely to the ground…I WOULD NOT RECOMMEND USING THIS DEVICE IN ANY VEHICLE OF ANY KIND!!


Wesley M. said
1722 days ago
I had a snapshot installed into my 2011 Nissan Titan and my wife's Hyundai Veloster. Noticed strange things going on with my truck, first thing that happened was phone being charged in the truck was getting extremely hot when plugged in. Then I notice a hesitation in the throttle on my truck, and then last night 09/26/2014, my truck had an electric fire start under my steering wheel right around the snapshot device while driving down the road. It only took 5 minutes for my truck to burn completely to the ground…I WOULD NOT RECOMMEND USING THIS DEVICE IN ANY VEHICLE OF ANY KIND!!


Wesley M. said
1722 days ago
I had a snapshot installed into my 2011 Nissan Titan and my wife's Hyundai Veloster. Noticed strange things going on with my truck, first thing that happened was phone being charged in the truck was getting extremely hot when plugged in. Then I notice a hesitation in the throttle on my truck, and then last night 09/26/2014, my truck had an electric fire start under my steering wheel right around the snapshot device while driving down the road. It only took 5 minutes for my truck to burn completely to the ground…I WOULD NOT RECOMMEND USING THIS DEVICE IN ANY VEHICLE OF ANY KIND!!


Sarah P. said
1721 days ago
Plugged in the snapshot and started to have an issue with my car shimming when it starts up. Took it to the dealer and they could not find an issue with the car. This happened a few days after initially installing my snapshot. I will be returning it to Progressive today. I drive a 2012 Corolla that has never had internal or electrical issues until I plugged this thing in.


Kai J. said
1721 days ago
I have 2 cars. 1 Mitsubishi Galant and 1 BMW. Both shows battery drainage. I installed it to my bmw. and now my car won't unlock when using the remote. and then also my car is showing up lots of error codes after installation. The mitsubishi now won't start at all after installing it.


H L. said
1719 days ago
I've had progressive since March of 2014. I had my snapshot installed until a few days ago. I had no problems until I removed it from my vehicle. The next morning, my fuel gauge was reading at zero even though I had half a tank full the night before. I restarted my car and it seemed alright. Within a few miles, it started to do the same thing. I wasn't far from my destination so I continued driving because nothing had changed with how it was running. By the time I arrived, all my gauges had stopped working. I shut my car off and let it sit for about a minute then attempted to turn it back on. Nothing happened but some clicking. I tried to jump it thinking it was the battery and nothing helped. We scanned it and no codes presented. It is locked in park and won't release the key. It never did any of this until removing the progressive snapshot.


jessie r. said
1715 days ago
I had snap shot in for 5 days and it fried my alternater and drained my battery 408$ later cars fixed


jessie r. said
1715 days ago
I had snap shot in for 5 days and it fried my alternater and drained my battery 408$ later cars fixed


jessie r. said
1715 days ago
I had snap shot in for 5 days and it fried my alternater and drained my battery 408$ later cars fixed


Brittany O. said
1712 days ago
I have also installed the progressive snap shot and my vehicle has been having transmission problems, shutting down, brake light problems, lights on my dash keep flashing, my car hardly cranks then will die, my inside lights will go on and off when this happens, I am very upset as it will cost almost 3000 to fix my transmission! Not to include all the other sensors going off since I have had this in my vehicle! Before I had this installed my car was working perfect!


Brittany O. said
1712 days ago
I have also installed the progressive snap shot and my vehicle has been having transmission problems, shutting down, brake light problems, lights on my dash keep flashing, my car hardly cranks then will die, my inside lights will go on and off when this happens, I am very upset as it will cost almost 3000 to fix my transmission! Not to include all the other sensors going off since I have had this in my vehicle! Before I had this installed my car was working perfect!


robert c. said
1709 days ago
My Buick rendezvousis also ruined from the snap shot. The whole electrical system is haywire now.


robert c. said
1709 days ago
My Buick rendezvousis also ruined from the snap shot. The whole electrical system is haywire now.


J C. said
1706 days ago
Mother in Law just had this problem in a 2003 Explorer, I put a new PCM in and it fixed it,seems like it messes up the saved operating data on there.


Tara C. said
1706 days ago
I got the snap shot from progressive and plugged it into my car. A week later I noticed my car idling high around 2,500-3,000 rims where u usually idles just below 1,000. I took it into the dealership and it read no codes and didn't do it for the short time they drove it. I got it back and a day later it starts again so I recorded it. Now it accelerating so high it almost pushed me into the back of a semi so I took it back and I have 3 sensors that are reading bad but will only read bad while it having the problem which comes and goes at any random moment. I need help and would like to be contacted about this class action lawsuit please.


Mike L. said
1705 days ago
I like how all you bananas are complaining about the Devoys have plugs directly into your computer cars computer. What did you think was going to happen? Progressive sent me a snapshot I told them no way my plug-in is in my car. Lol. Good luck to you all


HAko G. said
1703 days ago
Only a fool would install any monitoring system which someone else controls.


Samantha B. said
1699 days ago
I installed the snapshot device into my 2001 Toyota Tacoma about a month ago. Since installation, I have noticed that when I shift my truck into 4th gear it slips. I have no transmission issues and the truck is a 5-speed. I am hoping to contact progressive today to tell them I want to cancel the program before it does permanent damage.


Dana l. said
1693 days ago
I just installed the snap shot device a few nights ago. Prior to installing the device my car was working fine. Now my car won't start. The mechanic said I need another starter system.


Jennifer B. said
1693 days ago
I had the Snapshot installed in my 2004 Saturn Ion, and although the shop can't say that my blown computer was caused by Snapshot device, they advised me to take it out, which I did...I am sending it back and contacting my Progressive agent


Jennifer B. said
1693 days ago
I had the Snapshot installed in my 2004 Saturn Ion, and although the shop can't say that my blown computer was caused by Snapshot device, they advised me to take it out, which I did...I am sending it back and contacting my Progressive agent


Echoe S. said
1693 days ago
We have a 2001 Chevy suburban after trying snapshot which would never work, we have a window that will automatically go down, out ABS system wouldn't shut off, dash lights that won't work sometimes.


jean f. said
1692 days ago
I had the snapshot on my Mustang 2008 and this morning I could not start my car. The battery was drained. I had to recharge my battery. I have removed the snapshot and will be sending it back to Progressive


larry m. said
1688 days ago
Our car is a 2004 hyundai elantra less than a 12 hour period after installing the car it started throwing check engine codes for everything it could we started replacing minor things one by one to try to make the car driveable to no avail took it to a local garage and they said the ecu was fried i contacted a hyundai garage master tech and he said in his 20 plus years he had never had to replace an ecu he exsplicitly said it was the snapshot wich makes sense because it happened hours after we plugged it in


sterling s. said
1687 days ago
I am an former automotive engineer and my car has shut down twice on me since using snapshot within 5 miles of driving. I have traced the network error and have verified that the snapshot device has caused a disruption in power through an A/BA swap of the component. The snapshot is causing the engine to shut down without warning. This only happens on one of my two vehicles with snapshot. The bad part is it happen to me wit a car full of kid and left me on he side of a busy road in a dangerous condition. Once the device was removed and error codes cleared car returned to normal. I believe snapshot is shorting out he 5v ecu line and causing the problem. Error code is for power disruption to ECU. Might be a poorly manufacture device with an internal short


amber h. said
1684 days ago
We have the device in both of our vehicles, my 09 Honda Accord battery went dead suddenly while i was at an appointment with my newborn. I got a jump but then two weeks later the battery is completely dead and needs replaced. In our Acadia the transmission wasnt shifting out of 1st gear, i turned off the vehicle and then restarted it and it would work fine after happening a second time and i did the same thing i decided to remove the device and start researching it. We had no previous mechanical ptoblems.


amber h. said
1684 days ago
We have the device in both of our vehicles, my 09 Honda Accord battery went dead suddenly while i was at an appointment with my newborn. I got a jump but then two weeks later the battery is completely dead and needs replaced. In our Acadia the transmission wasnt shifting out of 1st gear, i turned off the vehicle and then restarted it and it would work fine after happening a second time and i did the same thing i decided to remove the device and start researching it. We had no previous mechanical ptoblems.


ROSE M. said
1683 days ago
My car computer is now nowfunction after snap shot device How do I become part of the lawsuit?


ROSE M. said
1683 days ago
It started with dying for no reason had it tuned up and stil had the problem. battery died, charged it and now the computer completel malfunctioning and its gonna cost me 180, for diagnostic. Please help


Carrie C. said
1682 days ago
I received the Progressive Snapshot device back in August of this year. Within a week of having the device plugged into my 2011 Toyota Corolla, I noticed shortages in the stereo. Finally after about 2 or 3 weeks of having the device plugged in, it caused the stereo to completely shut down and stop working. At that point I decided to remove the device thinking that it was most likely the cause of this issue. It took about a week after removal and the stereo was back up and running with no lingering issues. I've contacted Progressive regarding the situation and they stated that some vehicles computers don't "support" the device and that they have a running list of specific vehicles who are "blocked" from the program because of consistent malfunctions. Apparently the Toyota Corolla is not one of them, but I will still be returning my device. Progressive did say that they would sned out a request for re-enrollment, but I do not plan on participating in this program again. I know my issue isn't as serious as ones previously posted to mine, but I figured all noted issues will be helpful.


Nicole R. said
1682 days ago
Plugged my snapshot device into my car (2005 Mercedes C230 Kompressor) today and as soon as I turned the car back on, my radio stopped working. I had NO issues with my radio before this. I really wish I would of known about these issues because I wouldn't of enrolled in this program.


Christina C. said
1680 days ago
I have had the snapshot in my car for almost a month. When I attempted to use my remote start on my car, the ingition lock activated and I could not start my car (with my remote or manually). I was locked out of my own vehicle and unable to drive work. The only change is the installation of the snapshot. I've never experieced any issues in the 6 years that I have owned my car. I have never had any issues with the remote start not working or being locked out of my own car. I removed the snapshot and would't you know it, my car worked. My remote start worked. I was still late to work but at least I know now that snapshot is not worth it. BE WARNED.


Danielle H. said
1675 days ago
Well, I have been reading people issues I should have read up a little more plush i thought i was doing my self a favor by trying it out. Yea Is been a mess I was already Out of my car for repairs then Finally get it back was excited, My mechanic said he had a problem starting the car when he got it first sign he stated he took it off the car gave the car a moment car started up from the jump. Had the car for a day in a half it sat while I was still driving my rental car. I just drove it this morning no problems went to put gas in it, got back in and the car will not start. I don't need these issues now when i never had any issues like this trying to get to the bottom whats going on Im trying to stay hopeful that it not worse than it seems was stranded for two hours over this mess and trying to trouble shoot the car. now its just such an inconvenience I wanna cry. I will be sending this crap back to them and making a complaint along with I haven't even got though the 30 days according to progressive i have 11 more day. DONT USE. I need advise on what to do at this point I knew better not to use it


Danielle H. said
1675 days ago
Well, I have been reading people issues I should have read up a little more plush i thought i was doing my self a favor by trying it out. Yea Is been a mess I was already Out of my car for repairs then Finally get it back was excited, My mechanic said he had a problem starting the car when he got it first sign he stated he took it off the car gave the car a moment car started up from the jump. Had the car for a day in a half it sat while I was still driving my rental car. I just drove it this morning no problems went to put gas in it, got back in and the car will not start. I don't need these issues now when i never had any issues like this trying to get to the bottom whats going on Im trying to stay hopeful that it not worse than it seems was stranded for two hours over this mess and trying to trouble shoot the car. now its just such an inconvenience I wanna cry. I will be sending this crap back to them and making a complaint along with I haven't even got though the 30 days according to progressive i have 11 more day. DONT USE. I need advise on what to do at this point I knew better not to use it


Danielle H. said
1675 days ago
Well, I have been reading people issues I should have read up a little more plush i thought i was doing my self a favor by trying it out. Yea Is been a mess I was already Out of my car for repairs then Finally get it back was excited, My mechanic said he had a problem starting the car when he got it first sign he stated he took it off the car gave the car a moment car started up from the jump. Had the car for a day in a half it sat while I was still driving my rental car. I just drove it this morning no problems went to put gas in it, got back in and the car will not start. I don't need these issues now when i never had any issues like this trying to get to the bottom whats going on Im trying to stay hopeful that it not worse than it seems was stranded for two hours over this mess and trying to trouble shoot the car. now its just such an inconvenience I wanna cry. I will be sending this crap back to them and making a complaint along with I haven't even got though the 30 days according to progressive i have 11 more day. DONT USE. I need advise on what to do at this point I knew better not to use it


Christina H. said
1670 days ago
My car CEL came on today after 26 days using the Snapshot device. I have friends that are mechanics and asked them to come with an OBD2 scanner to check my car. They can't find anything wrong with the car except for the the computer erroring incorrectly. I am not putting the snapshot device back in and would like to be included in the lawsuit. I'm lucky that my car is under warranty but I should not have be out of pocket to pay someone to look a the car or pay a deductable or have to be without my vehicle and in a rental (which costs money) due to a device that is supposed to help me save money.


Patricia M. said
1669 days ago
I had a 2010 Hyundai Accent, worked fine never an issue, about 7 days of having the snapshot installed, radio went on and off, car acted funny and gave out, alternator and battery. Tried again after getting replaced... after 1 week car was bucking engine light flashing. Wound up getting a new Hyundai 2014 elantra, Progressive told me to transfer snapshot device, note even 500 miles on the car, I go to start it, and it took time to crank, started and check engine light came on. First thing I did was remove the damn device, called Blue link, they said the car was fine through their diagnostics, they'd never seen that... luckily after parking for an hour, restarted and check engine light went off. THANKS PROGRESSIVE FOR ALERTING OF THESE ISSUES, Please include me in the suit.


heather l. said
1669 days ago
I've been with Progressive for years and was reluctant to try snapshot, but gave in and plugged in that device three days ago. Our car keeps making these beeping sounds at us randomly and the battery light Flashes on and off. Our remote start was malfunctioning this week suddenly out of nowhere, car would remote start, but heat wouldn't turn on and seat warmers wouldn't work. I decided tonight to try an experiment and I unplugged the snapshot then immediately remote started my vehicle. Like magic, everything works perfectly again. I wasn't even aware of any issues this device may cause, I just happened to Google snapshot disable seat warmers. I'd like a discount, but honestly when it's 11 degrees out, I'd prefer a warm car instead.


Ebony H. said
1664 days ago
I am a owner of a 2010 Nissan Altima...I received my snapshot today and plugged it in unaware of the above issues everyone as mentioned above...my car has ran perfectly until I plugged the snapshot now my service engine light is on!!! I jave since unplugged the device but my light is still on the device was only plugged in for 8 hours!!! Hopefully my vehicle will go back to normal!!!


Courtney D. said
1664 days ago
I used this snapshot last year, went out of town for 4 days and it fried my battery and my Mini has been having electrical issues ever since. After replacing my battery, it fried my amp for my radio and had to replace that as well. Brand new stock amp is $1000! Shop I go to frequently said it was draining my power badly. Still having minor electrical problems a year later.


Ebony H. said
1663 days ago
I am a owner of a 2010 Nissan Altima...I received my snapshot today and plugged it in unaware of the above issues everyone as mentioned above...my car has ran perfectly until I plugged the snapshot now my service engine light is on!!! I jave since unplugged the device but my light is still on the device was only plugged in for 8 hours!!! Hopefully my vehicle will go back to normal!!!


Jamie S. said
1663 days ago
Actually used the lemon law to turn my car back in. Installed the Snapshot at about 3,500 miles and the electrical issues ran rampant from there. Dealer and factory reps never could end the problems even long after device removed. Wish I had known this much sooner.


said
1658 days ago
i receive snapshot after i put in couple day later burn my transmission solenoide


johnny s. said
1658 days ago
I got 2009 honda fit after sign up progressive i wanna save some moneys. after i put snapshot in couple day later my solenoid on my transmission. i see on a new said snapshot will burn your harnest system and sensor i was order one for my 2015 tundra now it make me think twice.


Nicole D. said
1655 days ago
I just spend over $600 plus a rental car for three days due to a battery replacement and replacement of a throttle position sensor on my 07 tahoe after having the snapshot device installed.


Nicole D. said
1655 days ago
I just spend over $600 plus a rental car for three days due to a battery replacement and replacement of a throttle position sensor on my 07 tahoe after having the snapshot device installed.


Albert P. said
1655 days ago
The day after I installed the Snapshot my battery died. Since I had recently replaced the voltage regulator I thought that might be the issue. The voltage regulator is mounted on the alternator and removal is a 3 hour job. Took the alternator/voltage regular to be tested and it tested fine. Living in a rural area, there aren't any mechanics with software to diagnose a VW Jetta TDI. So I'll be forced to go to the VW dealer 40 miles away to have diagnostics run to locate the problem. I thought it was coincidental that this happened the day after I installed the Snapshot but after finding this page, I'm now certain it was the culprit.


John S. said
1655 days ago
I tried the snapshot my vehicle was working excellently then all of a sudden I started having electrical problems with it it didn't occur to me that it was a snapshot this was a 2002 Subaru has started piling money into it to get it to function correctly I finally got frustrated and sold the car I received A pretty good score from progressive they lowered my insurance 15% then immediately after that for the next three months they started raising it in increments their excuse was they had bad investments and they were passing it along now that I see that a lot of people had the same problem with their cars it gives me something more to be upset about


John S. said
1655 days ago
I tried the snapshot my vehicle was working excellently then all of a sudden I started having electrical problems with it it didn't occur to me that it was a snapshot this was a 2002 Subaru has started piling money into it to get it to function correctly I finally got frustrated and sold the car I received A pretty good score from progressive they lowered my insurance 15% then immediately after that for the next three months they started raising it in increments their excuse was they had bad investments and they were passing it along now that I see that a lot of people had the same problem with their cars it gives me something more to be upset about


John S. said
1655 days ago
I tried the snapshot my vehicle was working excellently then all of a sudden I started having electrical problems with it it didn't occur to me that it was a snapshot this was a 2002 Subaru has started piling money into it to get it to function correctly I finally got frustrated and sold the car I received A pretty good score from progressive they lowered my insurance 15% then immediately after that for the next three months they started raising it in increments their excuse was they had bad investments and they were passing it along now that I see that a lot of people had the same problem with their cars it gives me something more to be upset about


Angela V. said
1653 days ago
YES! My Audi A8 ran beautifully UNTIL I installed the Snapshot, hoping to save on car insurance. Much to my shock! My car first was 'sliding' in and out of gears all by itself....then my dash panel went crazy....the odometer was at 159 k...and it rolled itself back to 125k and my engine light was blinking on and off! My Bose radio lights look odd like half lights are on and other off. Then while I was driving in traffic regular speed, the car died out on me in the middle of lunch traffic!! Towed my car to repair shop....2k dollars car repair, and huge rental car bill later...my car is back on the road! I think even after the repairs....my car is still having 'hic ups'....last night on my way home my drivers seat....MORPHED (all by itself) into the laying down position!!! I was driving on the freeway....and almost PANICKED!! ...So, I sat still on the edge of the seat until it stopped...and thanked GOD I didn't have a wreck!! I hope it was just having 'coming home' jitters....and this will not happen again!!!


Shelly F. said
1652 days ago
At the dealer now. Battery drained. Have to reset everything. DO NOT USE!!!! And get the word out!!! Help save others from our pain!


Jason N. said
1650 days ago
I had the snapshot in two vehicles and both had problems. My expidition my lights and blinkers malfunction. In my grand marquis the wipers don't work the lights don't work and the abs sy sy stem now does not work. Also the battery has been bad since the snapshot. I was told they could make a claim but they probably wouldn't cover it since the snap shot was probably not the cause. They said they have never heard of a problem with the snapshot before.


Cheryl L. said
1648 days ago
Within 10 days of installing my Snapshot device in my Dodge Durango the
electrical system for the 4 wheel drive stopped functioning. Ended up having to have two electrical/computer systems replaced because they were shorted out.


judi p. said
1646 days ago
So what's the deal? This was initiated in February 2013, and it's almost two years later. I see no resolution or indication of ongoing action or plan, and I want in. This device beeped when I was creeping in stop and go traffic. It beeped when I stopped and inched forward before turning. It often beeps twice, and once, three times. I'd say about 70% of its beeps are unwarranted. And now my insurance has gone up.


judi p. said
1646 days ago
So what's the deal? This was initiated in February 2013, and it's almost two years later. I see no resolution or indication of ongoing action or plan, and I want in. This device beeped when I was creeping in stop and go traffic. It beeped when I stopped and inched forward before turning. It often beeps twice, and once, three times. I'd say about 70% of its beeps are unwarranted. And now my insurance has gone up.


J. R. L. said
1638 days ago
I just finished my 6 months of using the Snapshot device that didn't yield any savings for either one of the two cars I have insured with Progressive. Both during and now after using the Snapshot device in my 2005 Cadillac SRX all of the lights and noises associated with my Stability Control, Traction Control and Braking Systems all go off simultaneously without warning while driving. I fully believe that the Snapshot device is responsible for damaging or corrupting the data/parameters of the OBC. One size doesn't fit all makes and models. This is why I believe that there are such a wide variety of different automotive electrical problems associated with this device both during and after the use of Snapshot.


J. R. L. said
1638 days ago
I just finished my 6 months of using the Snapshot device that didn't yield any savings for either one of the two cars I have insured with Progressive. Both during and now after using the Snapshot device in my 2005 Cadillac SRX all of the lights and noises associated with my Stability Control, Traction Control and Braking Systems all go off simultaneously without warning while driving. I fully believe that the Snapshot device is responsible for damaging or corrupting the data/parameters of the OBC. One size doesn't fit all makes and models. This is why I believe that there are such a wide variety of different automotive electrical problems associated with this device both during and after the use of Snapshot.


J. R. L. said
1638 days ago
I just finished my 6 months of using the Snapshot device that didn't yield any savings for either one of the two cars I have insured with Progressive. Both during and now after using the Snapshot device in my 2005 Cadillac SRX all of the lights and noises associated with my Stability Control, Traction Control and Braking Systems all go off simultaneously without warning while driving. I fully believe that the Snapshot device is responsible for damaging or corrupting the data/parameters of the OBC. One size doesn't fit all makes and models. This is why I believe that there are such a wide variety of different automotive electrical problems associated with this device both during and after the use of Snapshot.


J. R. L. said
1638 days ago
I just finished my 6 months of using the Snapshot device that didn't yield any savings for either one of the two cars I have insured with Progressive. Both during and now after using the Snapshot device in my 2005 Cadillac SRX all of the lights and noises associated with my Stability Control, Traction Control and Braking Systems all go off simultaneously without warning while driving. I fully believe that the Snapshot device is responsible for damaging or corrupting the data/parameters of the OBC. One size doesn't fit all makes and models. This is why I believe that there are such a wide variety of different automotive electrical problems associated with this device both during and after the use of Snapshot.


Lisa B. said
1631 days ago
I plugged in the snapshot earlier today and tonight the check engine light came on.in my 2003 Tahoe.


steve w. said
1627 days ago
I had the Snapshot device installed in my Cavalier for a little over a week when I started having problems with my gages, speedometer, battery, and finally had to replace the alternator. It never occurred to me that it might be the device until my son suggested it. I have replaced the alternator and removed the device. No more problems.


Leonard T. said
1627 days ago
I had the Snapshot in my Dodge Ram for a week, and I had trouble with the Battery, and even the Check Engine light came on a few times had to replace my Alternator, and all my gages was going Crazy tack was bouncing around, and Speedometer was also bouncing around, and all other gages so a week later I took it out, and it all stopped well, but my truck did run a little bit more hotter than before or that is what the gage is showing I hope it didn't mess it up.


Zachary F. said
1626 days ago
We plugged the Snapshot device in about a week ago, and yesterday the battery was dead and the car wouldn't start. We've never had problems with this vehicle - it is a 2009 Toyota Corolla. We have no way to get to the pharmacy to refill my wife's medications. She risks severe withdrawal effects until and unless we can get a jump or a ride to the pharmacy. The device has been removed and we will be disenrolling from the Snapshot program.


Bob N. said
1626 days ago
My wife ordered the snap-shot because we have a teenager driving and our rates naturally went up. I installed the snap-shot module last night in our 2009 Town and County van. I drove it around the block but didn't notice anything different. Today, I drove to the store and the dashboard lights were going crazy and the van felt like I was pulling a boat. I'm worried this device is causing damage to our van because we haven't seen these problems before installing the snap-shot.


Kimberlee K. said
1626 days ago
I got the snapshot back in August of 2014. I plugged it into my 2007 ford focus that had absolutely no previous mechanical problems.A few weeks before plugging in the device I had taken it into a Ford Dealership for new tires and an oil change. They did their multi-point inspection and everything was perfect. Shortly after plugging in the device my steering wheel began to shake lightly when the car idled. This shake began to become progressively more intense the longer the device stayed plugged in. Then my car started shifting funny between gears, it felt like it was losing power, and the shaking became more intense. It wasn't from the new tires as the shaking only happened when idling. The battery was barely over a year old with no previous problems either. I purchased a new car and traded my focus in and when they appraised it they mechanic came up to me and said "I worked for Ford for 20 years, if you don't buy a car from us today that's fine, but you really need to get all that checked out." I ended up getting a new car and refused to plug in the device. I returned it to them and stated that "I believe it caused problems with my old vehicle." They did not address the issue just said okay return it whenever. My focus was in excellent condition, I kept up with all the required maintenance, etc. This device was the only change to my car when the problems started to arise! It makes me so angry.


Henry s. said
1626 days ago


Jessica L. said
1625 days ago
On December 18, 2014 I received an email confirming the Progressive snapshot devices for my 2007 Dodge Charger and 2009 Ford Focus were being shipped. Several days later I received them in the mail and put the first one in my charger. The snapshot devices come with a label on each box indicating which vehicle each device should be installed in. About a week after I installed the snapshot device into my charger, and after receiving an email from Progressive that the Focus hadn't sent anything to them I realized the Focus' snapshot device hadn't been installed yet. So I went out to the Focus and plugged it in. Due to this being now so near to Christmas the Focus was being parked for a couple days, but this occured after having driven the Focus with the device installed several times. My Charger doesn't get driven very much so it still had not been moved very much since installing the device. On Christmas day I went out to start my Charger and the car would not start. The Focus would, as I used it to jump my Charger. I drove my Charger around town a but to make sure the battery and altenator had a good charge. During my drive the car started jerking really badly and would not automatically shift between gears. It was as if the transmission was locking up or as if something electrical was occurring. My car, as I'm sure most do, has a computer in it. If the computer is experiencing some electrical malfunction it will interfere with the performance of the car, such as shifting. I went home after driving around for about 20 minutes, shut off the car, and tried to restart it. The car would not start. Nor will it now as I type this. A few days after my car started malfunctioning, the Focus would also not start. With both vehicles now dead, my boyfriend had to borrow a jump box to get the Focus running. Everyday for the past 7 days we've had to use the jump box to start either vehicle, every single time we go to start it. I have my car serviced several times a year by my father's mechanic shop where he works. I have never had any issues like this before with either vehicle. At 545am central time this morning, the snapshot device was removed from the Focus. After several hours of the device being removed the Focus started up without having to be jumped. I will be removing the snapshot device from my Charger as soon as I'm finished typing this. It is not a coincidence that both vehicles ended up with dead batteries at nearly the same time. In fact, it was proven this morning that the snapshot device had been hindering the function of the car battery in the Ford Focus. I can only hope that the battery in my Dodge Charger is not completely fried. The cost for a new battery for my Charger at O'Reilly auto parts is $195 here in Wichita. The cost of a new battery for my Ford Focus is $130. That's a big expense together. Hopefully no electrical damage has been caused to my Charger. Progressive can have their awful devices back!


arlene m. said
1624 days ago
my battery kept dying ,and now I have experienced several electrical problems and my vehicle will have to go to the dealer for repairs. I am 80 years old and on a fixed income,this hurts!Thank god I unplugged their device,


Marcos R. said
1624 days ago
I too have had my car battery die recently, and I can only think that the use of Snapshot from September 6, 2014 to January 3, 2014 is the cause for this. Keep in mind that I replaced the battery on my Honda Accord 2008, 2.4L, during the first half of 2013 (I cannot recall for sure when exactly in H1 2013 this was) and that I have not had any issues with leaving doors open, lights on or electronics connected to my vehicle. It was working fine! Fast forward to September 2014, and I request the Snapshot device (to save money, I think); I plug the device in my vehicle. Living in Washington, D.C., I barely use my car, as I do not commute to work and I prefer to use public transportation to go to most places. In fact, according to Progressive itself, my car has averaged 8.3 miles of driving per week! For a car whose battery was replaced in H1 2013, a battery that was working fine up to this point, it can only then be attributed to Snapshot's use of energy while the car is parked. Please add me to this class action lawsuit and keep me posted on its development.


Richard A. said
1623 days ago
I have the same problem with So. CALIF AAA insurance Onboard device. It drains my battery on my 2008 Toyota tundra. Had to invest in new battery and portable battery jumber. My 1998 Toyota 4Runnerving only would have radio static when transmitting.
Now it's starting to drain batterey


William D. said
1622 days ago
I have a 2012 jetta TDI and since I've installed the snapshot I've replaced the battery and had a no start issue with the new battery. After my 30 days they told me that they couldn't save me any money. It won't be going back in.


Justin K. said
1618 days ago
My 2001 Cadillac Deville is old, but it ran great until my first discount with the snapshot about 30 days in. My battery died, and I thought that was strange, because it was pretty new. The next week seen the battery die several other times, and that was when I looked up if the Snapshot was doing it. It's been a few weeks, and my alternator is completely screwed up and drags every time I try to start my car. I really hope Progressive pays everyone back for this crap.


Donna B. said
1618 days ago
After the initial 30 days, my Toyota Sienna began having problems with the electronics. The side doors wouldn't open using the button on the fob and when we tried using the open button, it wouldn't work either. Our radio began acting as if it was on drugs - changing channels whenever it wanted to, or would stop working. We are having problems with the heating system. As long as I have the rear blower working, then the car will heat up, but if I turn the back blower off, we get no heat. When I returned the snapshot device, the discount I had earned after the 30 days of use, was no longer valid.


said
1615 days ago
Put a snapshot in my truck and less than 10 miles and know im car less job less and i got to get a new computer for my truck and to find out that i got to pay for thear junk thay gave me and my truck a 1996 and thears only a few computers out thear and that if it mest up the chip in my computer it will probley never run agen cus thay dont make the chips any more


Michael D. said
1614 days ago
I plugged in the Snapshot device into both of my cars this week. We don't drive the second car much so I haven't driven with the Snapshot in that one, but in the other car, the check engine light came on the first time I drove with the Snapshot in (less than 24 hours after I installed).


Wendy C. said
1613 days ago
I traded my 2001 Impala in for a 2007 Honda Fit after multiple battery and electronic issues. I thought my sweet, reliable car was just worn out. Suprise! After a week my new car doesn't start! Dealer claimed that I don't drive enough to keep the battery charged and replaced it with a larger battery. Another week and I'm back where I started. A new car that I have to keep on a trickle charger every night! Guess the problem with my always reliable Impala was my new handy Snapshot device . Now i have a car payment and the same issues i did before! Is it worth the discount? I'm not sure, but I really wish I'd researched the issue before I bought a new car!


Robert B. said
1609 days ago
I have an 05 dodge ram 1500 its been a good truck with no problems then my licence plate light blew out thought no big deal that happens then another light goes still thinking that happens then another thing bad luck with my lights,while this was going on my truck was stalling when i came to a stop thinking bad gas,the truck is an automatic it should not stall,went on a short trip today about an hour and twenty from my home when we started driving back my ABS light came on the the parking brake light came on speedometer started jumping the cruise control would not work,then i started thing when all these issues started,it was after i plugged in the snapshot from progressive!!!!!!!! I am very pissed off the so called discount is not worth the cost to fix your vehicle.I would also like to be involved with this law suit.


Charlie L. said
1607 days ago
I received 2 Snapshot devices last week for our 2 vehicles, 01 Ford F150 and 06 Dodge Durango. I installed one in my Durango on Jan16th and received an email today (Jan 20th from progressive stating that "We have not heard from the Snapshot device". It has been installed for 4 days, since installing the check engine light has came on, I had the codes pulled and there are 6 codes. 1. Heated Oxygen Sensor/Heater Circuit High Voltage. 2.Low/Reverse Solenoid Circuit Malfunction. 3. Automatic Transmission System Malfunction Detected. 4. Throttle Position Sensor/APPS High. The cruise control no longer works, none of the lights come on for the cruise control. My Durango now has a delay in starting, idles high, shifts very hard (sometimes it doesn't shift. Also while driving between 50-60 mph it sometimes suddenly acts like it has been put in neutral, but the gas pedal is still engaged causing a sudden, huge spike in rpm's between 4500 and 5000. You have no control over the speed until you either stop and restart, or sometimes when you slow down to about 30mh it will "catch"-shift very hard into gear and you have control once again. I have not notices any issues with my 01 F150, but I have only driven it about 10 miles total since it was installed.


toya e. said
1606 days ago
I installed the Progressive snapshot device only 2 or 3 days ago and yesterday my radio started going in and out periodically, loud noise under my hood while idling and now this morning I had to get a jump because my battery was dead. I'm uninstalling this device at once.


toya e. said
1606 days ago
I installed the Progressive snapshot device only 2 or 3 days ago and yesterday my radio started going in and out periodically, loud noise under my hood while idling and now this morning I had to get a jump because my battery was dead. I'm uninstalling this device at once. Just got another jumpstart but now vehicle is not starting at all. Please include me in class action lawsuit


Amanda H. said
1601 days ago
This snapshot device has caused unrelenting damage to my truck in regards to blowing fuses more than normal, my trick battery as everyone stated has been drained. The biggest issue is with the fuses. I went through about 4+ fuses in one day from going to school and coming home. I want to be apart if this lawsuit.


Christina O. said
1598 days ago
My husband and I both participated in the snapshot program and both of our cars have been, and continue to, have problems. I find it ironic that a program that is supposed to help us save money has actually ended up costing us a large amount of money


U S. said
1592 days ago
I plugged snapshot in my 2007 VW Beetle in December. 3 days after the indicator lights in my dashboard started malfunctioning. First the fuel cap missing light comes on while I am driving. I actually pulled over to check if it was open it was not, and it was screwed in tightly with the cover shut completely. The light stays on all the way to my destination. Once I park my car the check engine light comes on. After that the ESP/ASR light started flashing. I unplugged snapshot from my car at that moment because before this none of these things have happened. I take my car to O’Reilly’s that evening they ran a diagnostic test and no major issues going on with the car. Over the holidays I got an email from Progressive about inactivity from the snapshot device. I forgot I even had the device so last week I plug the device back in, not even a week (!!!) later the same issues have been occurring as they did back in December (when I first plugged in the device) except this time more dashboard malfunctions. I did not think this was a coincidence, so I went online to see if the snapshot had caused problems to anyone else’s car, and I found this. I unplugged the device once again and will NOT be using it ever again. Other than snapshot I am a satisfied Progressive customer hopefully it stays that way.


Shawn M. said
1590 days ago
Have 2007 chevy Tahoe LT I had device installed in it for less than month and my Chevy Tahoe is now DOA motor dead after installing snapshot device. It run great before I changed over to progressive. I made the mistake put device in my ODB port and only had it for three weeks installed and removed do to tahoe acting funny with gauge going berserk and not running right after pulling the that snapshot device. I am very glad that snapshot does not work with bmw, that would have been very bad after experiencing that headache with tahoe sitting in my driveway and still paying in it. I Will Never Use a device like that again being afraid of it might do to my cars. How do I sign up for the law suit for snapshot too, please advise 6000 mistake in trusting my insurance Company


Kelli O. said
1584 days ago
I recently bought a 2007 Ford Expedition. We had a brand new battery installed in January 2014, from a Ford dealership. Within the last 3 weeks since I've had my Snapshot in, I've had to jump my vehicle several times, including this morning. Battery was completed dead; no lights, wouldn't turn over. Hoping this becomes class action.


kevin s. said
1583 days ago
I plugged my snapshot in and ran it for two days. I noticed i was lpsing power in my vehicle. Yesterday feb 12,2015 my car died and when id fire it up it would bog out. I had to be towed home. My car ran perfectly fine until i plugged in snap shot.


daren w. said
1583 days ago
napshot device blew up my 2001 PT Cruiser progressive replaced my PCM I drove the car exactly 50 miles and my car died againprogressive paid for the PCM to be replaced and now they won't stand behind any more of the work


daren w. said
1583 days ago
napshot device blew up my 2001 PT Cruiser progressive replaced my PCM I drove the car exactly 50 miles and my car died againprogressive paid for the PCM to be replaced and now they won't stand behind any more of the work


Susana C. said
1579 days ago
I installed snapshot on my 85 Kia, now my transmission went out and my tires keep going flat. Also the FBI has been following me and changing the radio station settings in my car. They are also listening to my conversations through the speakers. Please someone help me get involved in this lawsuit.


said
1579 days ago
I installed snapshot in two of my cars Nissan Versa 2010 and Honda Odyssey 2002 and only my Honda battery died and required multiple jumps. I suspect this is because I drive the Versa every day and the Honda stays parked for extended periods such as a week or longer. I hope my Versa will remain fine.


said
1573 days ago
Just installed the snapshot on a Ford Focus 2013 Sedan, the OBD door can't close with the snapshot in place, so I need to drive with the plastic door opened. That is clearly a hazardous situation, since the plastic door get almost in front of the break pedal. How come an insurance company send me a device to install and leave a plastic door hang almost in front of the car pedals? Can't they anticipate this issues?


amy l. said
1571 days ago
I wish i would have seen this before i plugged the snapshot thing in my town and country. I plugged it in drove 3 nlocks and the check engine light came on. Then later on in the day my air bag light. Grrrr i am not a happy girl. I unplugged that thing and sending it back.


Jeremy M. said
1569 days ago
Just had snapshot screw my vehicle up. 2012 Chevrolet Cruze. Hit my brakes after being turned in front of and the shapshot beeped and activates the check engine light. The car was misfiring so bad it was shaking violently. Lost power to the steering and car would not get up and move without trying to die. Computer put itself in limp mode and the car was barely driveable. Limped it home and reset the CEL and its still violently misfiring. Called progressive right after it happened and they gave me the spiel of IF it caused it IF you need a rental IF this IF that IF IF IF, they would REIMBURSE me. I am NOT spending a penny out of my pocket for something THEIR product did. I search here online and found hundreds of posts about the same EXACT issue cause by the same EXACT product. I would like to speak to the attorney in charge of this lawsuit.


Dana B. said
1566 days ago
My car shut down in 10degree weather leaving me stranded w/o heat, lights... anything. Took 45 minutes of waiting to get an insurance agent on the phone to get a tow. Come to find out - it was the Snap Shot device that killed my battery. Thanks - never late on a payment & now I have towing/shop bills to pay... not to mention 4 days w/o transportation.


deb M. said
1566 days ago
I have had snapshot in for 2 months and in this time have lost my turn signals, backup lights and interior lights buzz and don't come on 90% of the time. I am now having cranking issues, so bye bye snapshot. I am still making payments on my truck,if it dies, progressive should have to pay up.


deb M. said
1566 days ago
I have had snapshot in for 2 months and in this time have lost my turn signals, backup lights and interior lights buzz and don't come on 90% of the time. I am now having cranking issues, so bye bye snapshot. I am still making payments on my truck,if it dies, progressive should have to pay up.


Dana B. said
1565 days ago
Hi, I'm having the same problems with my 2012 Chev Malibu. have not had my car for a year. Only 8 months. Plug that snap shot device in my car on Jan 06 2015 every since then my car would turn over but never start. Sometimes start but die. I'm a single mother and need help asap. I'm having to rent a car to get back and forward to work and school. Plus pay a car note on a car I cannot drive. Please help!


Heather M. said
1562 days ago
I plugged the snapshot in my 2009 corolla 3 days ago. I drove it for the first time today and now my check engine light is on. After reading all these I'm unplugging it and hope it didn't screw up my car!!!


Dallas E. said
1554 days ago
I just purchased insuarance through Progressive and signed up for their snapshot program and after i plugged it in to my car's computer, it fried and now it wont start at all. I have already missed two days of work because of this.


alejandro S. said
1551 days ago
I did plug in the snapshot to my car and drained the battery, I have to unplug that and try to save the battery from more damage


kaylee . said
1544 days ago
I had the snapshot for 2 weeks and I have a 07 ford fushion my car worked great one day just stoped running. And they found out the computer in my car wad shot . The first thing was the battery then the computer went out. my car works running amazing up tell I put that in. The sad thing if there is no way of proving it was the snapshot so progressive will just continue to take a vantage of people.. With that said I dropped then and will not recommended them to anyone .


Benjamin G. said
1538 days ago
On March 25, 2015. My car 2005 Hyundai Tuscon would not accelerate out of first gear. I stopped the car, and started it back up. The check engine light then came on and the problem persisted. Took it to my mechanic and my car was putting out transmission codes 'po700-PCM'. Turns out nothing was wrong with my transmission (whew) but that it was the snapshot device interfering with my transmission. Of course after paying $139.11 for labor of determining the problem.


Monica R. said
1536 days ago
This is the second time I have plugged in this device in my car, the first time my battery was useless so had to buy a new one and i stopped using the snapshot. But I didn't know it was the issue I just forgot to plug it back in. I was tryin it again just recently, I had bought a new battery when I had the issues previously. My battery was drained overnight. I'm not happy, as to I had to pay to have car checked only to do some research and find out it was this snapshot!


Jackie A. said
1534 days ago
Just switched to progressive and tried the snap shot for almost a month. I have a 2008 KiA works great, no issues till we hooked up this thing. Being experiencing low battery output then finally Wednesday morning.my car would not start. I can't believe that little thing can drain the battery like that. I called Progressive and told them what's happening with my car and the representative told me to take it off. I'm afraid that this thing already have did more damage than I would think, now it sea like my alternator is going bad to because every time I turn on the car the headlights and even the lights inside flickers. And every time I start the car it seems like its having a hard time powering up.

We also have another car a brand new 2015 Dodge Dart, we noticed ever since we connected snap shot every time we filled up with gas, the gas gauge seems to not recognized that we filled it up, the gauge stayed on the empty mark. Another issue was the dash board started flickering. I have told my fiance that we don't want to take anymore risk of damaging our cars so, he called Progressive and the representative also told him to remove it from the vehicle.



Sandra L. said
1534 days ago
I have never had a problem with my car (Chevy Trailblazer), I plugged in my snapshot and 24 hours later my battery died. I unplugged it in the parking lot I was stranded in, 30 miles from home. It's being sent back, the "discount" isn't worth it!


Dolores V. said
1524 days ago
Yes....I already submitted a response under Angela V.


Kailee M. said
1519 days ago
Ever since plugging in the device in my 2013 Chevy impala my check engine light has remained on and I cannot use my remote start. There are other issues as well.


Adelia S. said
1517 days ago
Please include me


Anita C. said
1513 days ago
I wish I would've read up on this. I bought a 2007 Ford Escape on March 14,2015. I had the alternator, battery and the starter tested. I only had to replace battery. Got the snapshot in the mail. On April 19,2015... My alternator died. I believed it had to be the snapshot... So I took it out. Can't risk the tow and the expense anymore.. Left me broke! Thanks Progressive! Wish I would've seen this. Include me in the suit too!


Anita C. said
1513 days ago
I wish I would've read up on this. I bought a 2007 Ford Escape on March 14,2015. I had the alternator, battery and the starter tested. I only had to replace battery. Got the snapshot in the mail. On April 19,2015... My alternator died. I believed it had to be the snapshot... So I took it out. Can't risk the tow and the expense anymore.. Left me broke! Thanks Progressive! Wish I would've seen this. Include me in the suit too!


Anita C. said
1513 days ago
I wish I would've read up on this. I bought a 2007 Ford Escape on March 14,2015. I had the alternator, battery and the starter tested. I only had to replace battery. Got the snapshot in the mail. On April 19,2015... My alternator died. I believed it had to be the snapshot... So I took it out. Can't risk the tow and the expense anymore.. Left me broke! Thanks Progressive! Wish I would've seen this. Include me in the suit too!


doug s. said
1506 days ago
I own a 2004 chevy suburban 1500 z71 I recently got progressive ins and was given the snapshot to use plugged it in and started having problems right away my dash would go completely blank while driving lost all my gauges drained my battery and on 4/30/15 it completely fried out my pcm the brains of the truck so now it gonna cost me about $2000 to fix it at my cost which is wrong progressive should pick up the tab on this


doug s. said
1506 days ago
I own a 2004 chevy suburban 1500 z71 I recently got progressive ins and was given the snapshot to use plugged it in and started having problems right away my dash would go completely blank while driving lost all my gauges drained my battery and on 4/30/15 it completely fried out my pcm the brains of the truck so now it gonna cost me about $2000 to fix it at my cost which is wrong progressive should pick up the tab on this


doug s. said
1506 days ago
I have a 2004 chevy suburban 1500 z71 I recently got progressive ins and they sent me the snapshot to use plugged it in and started having problems right away dash would go out lights, gauges drained the battery and on 4/30/15 it fried pcm the brains of the truck so now its going to cost me about $2000 to get it fixed when progressive is at fault never had any problem with this truck till I plugged this in and when I called progressive they said it has nothing to do with there device which is bullshit all these people with the same problems over the last couple of years cant be wrong


Susan O. said
1505 days ago
Plugged in the snapshot earlier this week and, after not driving my car on Thursday, found the battery dead on Friday. Got a jump from AAA and things seemed fine (thought I'd left the hatch open, or something). Today, Saturday, the car started but the word "immobilizer" appeared on the dash of my Volvo C30. The car no longer recognizes its keys. They've worked fine up to now. Am having the car towed to the dealership to try to get the car to recognize the keys. After reading all the preceding posts, can only hope that my entire computer isn't shot. Have spoken with Progressive and am sending the Snapshot device back to them, immediately. Progressive has said that it will examine the device and/or the situation and determine whether my type of vehicle should be added to their "not recommended" list.


said
1501 days ago
we too have the progressive snapshot and since we signed up each car has the check engine light onafter we put them in the obd2 port it was not until mid April that we were traveling to Dallas in a vw bug the engine revved real high and not shifting into the next gear stopped at the closest transmission shop and they sent it to be analyzed all the computer codes it was spitting out and they said wiring harness was fried and that what's cause the transmission not to shift they could not prove it but with their experience and other cars with the same problem they concluded that it was the progressive snapshot plug into the obd2 port


Sterling E. said
1500 days ago
From the minute I plugged the snapshot in I started having troubles with my 2002 Suburban. Light bulbs burned out, dash lights burned out, radio lights went out and radio would lose power and programming. Truck would be hard to start and battery would die. I have spent several hours and dollars on these problems finding the short was in the device. Once the device was removed I fixed the problems and have not had any more problems since.


Tori D. said
1494 days ago
My car is now experiencing a short in the ECU which is causing my transmission to malfunction. When I unplug the device it'll drive semi normally with a glitch here and there. In the end, I still have to purchase a new ECU for my car.


Pedro H. said
1492 days ago
I own a Volkswagen Jetta 2008. Soon after I remove snapshot device my vehicle started having technical issues. At first the Radio will not work at all. Now it works but the Seek Key became the On/Off button. Yesterday my battery was completely drained.


Diana n. said
1487 days ago
We got the snapshot, But it beeped everytime we so much as turned left or right. We got so fed up with it beeping at us every time we turned the wheel, we took it off. Never got a discount and didnt care. Almost instantly the next time we drove the maintenance lights came on, We had it checked out and there is NO error codes, or any issues, everythings working. Turns out the ECU needs to be replaced, Its also now guzzling fuel, the fuel/air ratio is completely out of wack. I asked my friends at the shop and they said this is NOT the first time they have seen this.


Madison J. said
1486 days ago
Same situation as every one else, we bought a Pontiac Aztec everything ran perfect. Now, after having that thing in the car for 6 months the check engine light stays on and our battery is drained. Thanks for that little bit of information Progressive! I would like to be included in this lawsuit also.


Nick S. said
1485 days ago
I started having issues where my AC would just turn off, and I would get a warning on my dash to service the traction control. I got pissed while driving with warm air, and removed the unit while driving... instant cold air. I'm having my wife remove her snapshot now as well.


Rachel K. said
1477 days ago
I plugged my snapshot device in this morning on my 2 week old 2015 KIA Sedona and almost immediately the check engine light came on!!!! I had this snapshot device in a prior vehicle with no problem but seriously a brand new car!! It is so annoying considering it now has to go back in to the dealership for them to clear the code.


denise m. said
1477 days ago
I put the snapshot in my 2014 vehicle. I have had it installed for about 1 month. Since then my vehicle brakes funny. Feels like its skipping when coming to a stop. My rpms randomly increase without giving the vehicle gas. It jerks real bad when taking off and slowing down. When i start the car it feels like the whole car is shaking. This car has 2500 miles on it. Not even broken in. So off to the dealership i go to see what this device has done to my vehicle. I did not have a single issue until i plugged the snapshot in. Needless to say.....IT HAS BEEN REMOVED AND WILL NOT BE INSTALLED AGAIN. i do not recommend anyone to install this device.


Sandra H. said
1475 days ago
I installed a new battery in my 2007 Ford Focus on January 1 2015 and since I plugged in the Snapshot sometime in March 2015 my battery light comes on constantly. My airbag light is now on constantly too. I now have to take in my car for the airbag and pay goodness knows how much to have that checked out. Today I removed the snapshot permanently. I would like to somehow have Progressive pay for this service call too. Please do not install this device.


Bob F. said
1475 days ago
Happened to me. Car will not start, dash indicator lights go on and off, steering wheel developed a whine, interior lights would not come on. Had system analyzed and my entire electronics system needs replacing. Lexus RX 350 with 60,000 mi. This all happened withing 3 weeks of installing Snapshot


Keri E. said
1474 days ago
1998 lincoln navigator. Just had it serviced & inspected in April & had NO PROBLEMS at all! Ive already spent over $300 replacing oxygen censors & the vehicle is CONSTANTLY stalling out, at stop signs, red lights, etc..Ive got three small children & am beyobd livid that this device has caused NOTHING but problems since we installed in about 2 months ago. My gas mileage has plumeted since as well. I just removed it today after having our mechanic run a diagnostic test on it yet again to determine why its continuing to stall & surge when idling. Luckily he noticed the situation improved each time he removed the device to attach the diagnotic machine & suggested that i remove it & see if it had any effects. Upon returning home i researched vehicle problems reported after the snapshot installation & found this class action suit. I would love to be included. These repairs need to be made & paid for by Progressive for their device destroying my vehicle & they also need to reimburse us the cost of the 2 oxygen censors we repaired that it fried! Very dissatisfied with Progressive to say the VERY least! And if it isnt handled in a prompt manner, i will storm social media with all my troublez associated with Progressive & this destructive device!!!


said
1472 days ago
I tried snapshot last year. My brake light and check engine light came on. I had it checked I certainly didn't want to be driving if something was wrong with my brakes and engine. Nothing was wrong with either one, car drove just fine but had to replace my battery in about a month. I never thought of snapshot causing the battery problem, now after reading all the messages about problems with this device I believe it caused my battery to go bad.. My lights are still on at the dash can't get them off.





Carol R. said
1463 days ago
have had snapshot in for about 1 week but have not driven until today. Engine running rough misfiring, check engine light always on and sometimes flashing. Was nto doing this before


Anne R. said
1460 days ago
I'm glad I found this thread. I just switched to Progressive and was googling how to plug this device in. I do not intend to use it now. Is there any recourse for the lost promise of additional discounts?


Ara C. said
1459 days ago
The power door locks stopped working in my 4 door Accord in late March 2015. My mechanic replaced the door actuators in the front doors, which fixed the door lock issue. After 2 or so weeks, the door locks stopped working again (intermittently at first). I also noticed a slight delay in the driver-side window's operation. My mechanic noticed that the front power door lock switch was worn and caused the door locks' premature failure. He replaced the switch and the driver-side door actuator (passenger-side worked fine after cooling down). Power door locks worked fine. A few weeks later, the door locks stopped working again! I thought about what change I made with my car to cause the problem. I remembered that I inserted Progressive Insurance's Snapshot device into the diagnostic port almost 2 months prior. I quickly googled "progressive snapshot problems" and found news reports as well as a class-action lawsuit in progress. In reviewing the problems other Progressive customers experienced, I noticed a range of electrical issues ranging from battery drains to complete computer failure. I immediately removed the Snapshot device. My door locks worked! The window seemed to function fine as well. At that point, I reported the issues to Progressive. They started a claim. I informed them that I was going to have my mechanic check for other electric issues. A few days later, the window issue came up again. I also noticed that I was receiving a mechanical error when ejecting any of my CD's. My mechanic found issues in both front windows, which required replacement of each window regulator/assembly. Audio unit needed replacement as well. It appears that the Snapshot device caused several electrical problems in the front of my vehicle. In fact, the door actuators in my mom’s 2005 Honda Accord recently went out as well. In my conversation with the claims representative, I was informed that they will not cover anything.


Ara C. said
1459 days ago
We need to apply pressure! #SnapshotDamagedMyCar https://www.facebook.com/snapshotdamagedmycar


Dawn C. said
1458 days ago
my snapshot device had only been plugged in for about 3 weeks my battery has went dead 3 times and tonight I smelled something burning and the wires going to my fuse box were on fire now my shifter won't go in gear and none if my lights work I had to leave it at a friends house till I can figure out how I'm going to come up with the money to fix it. I think progressive should pay for it. Its a KIA Sportage.


Shawn H. said
1457 days ago
New battery and new alternator on my 03 Accord. It killed them both, Progressive jacked my rate 33 dollars more


Devin M. said
1451 days ago
I used the snapshot in my 2002 Saturn sl1. My entire electrical system started to fail. My dashboard lights didn't work anymore, my keyfob wouldn't open the doors anymore either. I had to remove the snapshot and then leave my lights on so my battery would die and then jump the battery. After I jumped my car the electrical was fine. This solution took me about 4 months to come by.


Mark R. said
1450 days ago
Plugged in the Progressive "Snap Shot" device into my 2003 Chevy Avalanche after I was told by the Agent that it would only passively monitor my driving habits. This device completely changed my electronic system producing error messages and false fault codes generated.


Kristin L. said
1450 days ago
Battery Dead. Hope that's the only problem. Installed Snap Shot yesterday, and later that afternoon, my car wouldn't start.


George O. said
1448 days ago
Installed the snapshot a month ago and now my tranny is messing up and I now have no turn signals I went thru 4 brand new fuse in less than 5 mins


Chandra H. said
1446 days ago
I too just signed up with Progressive Car Insurance for my 2007 Jeep Liberty in May 2015. I received the snapshot in the mail. I placed the snapshot in the appropriate place underneath my dashboard and my car would not start. I removed the snapshot and my car still would not start. It would not crank or turn over. I had to push my car out of the driveway to drive a different car. I called progressive to tell them I would be mailing it back and when I asked if they would accommodate me, at least pay for the tow to have my car towed to a repair shop, the representative told me that I had to "FILE A CLAIM" in order for progressive to take responsibilities for my car.After my 8 hour shift of work, I came home and the car started right up. Two weeks later after I removed the snapshot and mailed it back, my car would not start again. I tried giving it a boost, removing the battery etc, after I had it towed to repair shop I was told that my starter was gone. This snapshot program is ridiculous.


Kimberly J. said
1445 days ago
I recently signed up for progressive insurance about a month ago and requested the snapshot discount device. Not even 3 weeks later, my 2009 Chevy Silverado started seizing. While driving on the highway, the locks constantly lock and unlock, all the gauges go haywire, the radio goes on and off, the air conditioner shits down, and my truck seems like it's about to shut down right in the midst of driving. It's a very scary experience and so far progressive wants me to prove that it was their device that caused this issue.


Walter H. said
1439 days ago
I have recently purchased insurance through Progressive for my 2009 chevolet cobalt. I opted in for the snapshot device however I have not as yet installed it in my car. Now I am wondering should I just send it back and opt out of this program?


Marie C. said
1439 days ago
Placed the progressive snapshot device in my 2003 Corvette. After driving it a couple of times my dash lights came on and all my gauges with the exception of my battery gauge shut down. Took it to my mechanic and was told that the device messed up my computer system. The cost of fixing this problem was $1647.57. I'm sure that device didn't save me that much in insurance! Also put the device in my 2008 Jeep Wrangler. Ended up with a dead battery in that vehicle. Returned both devices back to Progressive and would love for them to pay for the service on my Corvette.


Wes R. said
1439 days ago
I have a Nissan Pathfinder that has given me perfect service until recently. After using Progressive Snapshot for several weeks Progressive told me I didn't qualify for a discount. I removed the device and my brake lights came on and stayed on without touching the pedal or even regardless of keys being in the ignition. I have to disconnect the battery to keep my battery from going dead!


christain c. said
1439 days ago
I have a 2003 Ford Escape and didn't realize what the snapshot had done to my car till it was too late. During the usage of snap shot I had a battery die prematurely, and a check engine light come on. During diagnostics I found a O2 sensor that was bad, oh but wait I replaced all four O2 sensors because the one with the issue didn't solve the problem I just replaced them all. Then I took it to a shop to verify my results and sure enough the computer is bad and throwing bad codes. I barely got it through emissions two years ago and tested it again before emissions come up this year and I'm thinking it might fail. The code has been on the whole time with no remedy.


Jagdeep S. said
1437 days ago
I had the snapshot device plugged in for almost a month in my 2001 Honda Accord. And i see the check engine light glowing and when checked with the mechanic he said the error code is showing as Transmission Failure. I have returned the snapshot device.


Derrick W. said
1437 days ago
I got the snap shot device today. I plugged it in and within 20 mins I started have problems with it starting and running. I thought it was a problem with the connection to my battery. I replaced the plug wire connecter and the jeep started right up made it 2 hours to olympia did some shopping and got a bite to eat. Went to start the jeep and it wouldn't start told my wife to pull the damn thing out started right and on my way home it almost died 5or 6 times toms dropped and stalled out going 60 Mph down the highway. It was only in for 12 hours and I'm praying it didn't fry the computer going to get it checked out tomorrow.


Riley W. said
1435 days ago
After I plugged the snapshot into my 2004 Isuzu Axiom my car began to have issues with the fuel pump and my car stopped starting. My Mechanic told me he thought the fuel pump was failing but after unplugging the snapshot I noticed my cars performance improved. I was told parts alone would be over $1000 to replace and I'm hoping that the damage isn't permanent.


Voncile C. said
1434 days ago
I received my plug in and plugged the device into my 2011 G-37 and on the 9th day my car started to start up slowly. On 07-11-2015 I was out shopping and when I tried to start my car, the car wouldn't not start.. I tried three times and the battery light was flashing. I was so up set thinking I was going to have to call car service. So I decided to pull out that snapshop device and the car started. I'm done with that snapshot.


Gordon M. said
1433 days ago
My car died twice on that device when I finally had it removed my battery was just fine. But it did do a little damage to the rating of the battery.


martha c. said
1431 days ago
snapshot damaged the computer on my 2013 Toyota corolla and voided the warranty


EARNEST H. said
1430 days ago
my 1999 dodge had no issues until i plugged in my snap shot in. Then the car started sending codes the next day the car started shutting off and would not start for 15 minutes. I took the car in and the computer had to be replaced 700.00 later


EARNEST H. said
1430 days ago
my 1999 dodge had no issues until i plugged in my snap shot in. Then the car started sending codes the next day the car started shutting off and would not start for 15 minutes. I took the car in and the computer had to be replaced 700.00 later


Carlos A. said
1428 days ago
I have a 2011 Nissan pathfinder and put the Progressive snapshot in as soon as i did my alarm would go off out of nowhere then my battery started leaking acid and soon after the computer on this almost new car broke and i almost got into an accident because the car stopped accelerating. I still owe money on this car and its costing way too much to fix or continue paying for the car!!! I was left without a car in a city where you have to have a car to get around and we have 5 kids that rely on this car to get around.


jeffrey m. said
1428 days ago
2013 honda fit, never had any issues. Plugged the snapshot device in, and a few days later my battery was completely drained.

Progressive didn't make clear that this device would drain the car's battery, which can be expensive in terms of both time and money.


Carlos A. said
1428 days ago
I have a 2011 Nissan pathfinder and put the Progressive snapshot in as soon as i did my alarm would go off out of nowhere then my battery started leaking acid and soon after the computer on this almost new car broke and i almost got into an accident because the car stopped accelerating. I still owe money on this car and its costing way too much to fix or continue paying for the car!!! I was left without a car in a city where you have to have a car to get around and we have 5 kids that rely on this car to get around.


Teresa T. said
1424 days ago
Received snapshot July 1st and on July 2nd brake light and battery light came on. Took snapshot out and Took car in to check battery and alternator all checked out fine, lights still come on sporadically never had issues before. Going to take car in to be scanned for codes next. I want in on law suit please


Dawn P. said
1424 days ago
I have had the snapshot in my son's trailblazer for 5 months. Since then, we have replaced the battery and his check engine light comes on and goes off. when we ran a diagnostic on his car, it came up with 55 codes!! one of them being his blinker lights (which were working at the time).


Dawn P. said
1424 days ago
I have had the snapshot in my son's trailblazer for 5 months. Since then, we have replaced the battery and his check engine light comes on and goes off. when we ran a diagnostic on his car, it came up with 55 codes!! one of them being his blinker lights (which were working at the time).


Steven A. said
1423 days ago
Headlights started not working in vehicle shortly after installing the snap shot device. Now the check engine light is on staying it's a problem with the car's computer!


Debra H. said
1423 days ago
I plugged in my snapshot this morning.... Within 1 short trip all dash lights came on i went to advanced auto to get a reading on the check engine light there's a list of things that are now wrong with the car I've only Owned 3 weeks, mind you my car just came out of the mechanics for a over all check to be site there were no issues before purchasing.... Now I have a list in so disappointed. With our a doubt it's the device that did this


Sara P. said
1423 days ago
I plugged in Snapshot and within a week started having electrical problems. My security light comes on while driving down the freeway, causing all gauges to temporarily zero out. My car now randomly beeps, not the hard brake beep, but like my door isn't closed or my seatbelt isn't buckled. It also won't let me go through the different screens on my display in the radio (avg mpg, % oil, miles left to drive, etc.) I can only see the clock. I have an 07 Chevy Malibu. All of these started when I plugged in the device. I've unplugged out, we'll see if it helps.


Curtis K. said
1419 days ago
Same issue as everyone else on this post. My car was running fine with a semi new battery in it (I got it from the dealership 1 week beforehand) I plugged in snapshot and no more than a day later my at won't start.


mike r. said
1416 days ago
after installing my snapshot I experienced battery problems with a newer battery (needed a jump almost every time I went to start my car) After a week of this I decided I must need a new battery. I was on my way to sams club to purchase a new one when my transmission started to fail . I turned around and headed for the dealership. They informed me my trans was shot as well as my abs brakes. I was ready to junk my car right then and buy a new car . I spent three hours looking at new cars but decided to wait a few days to decide which new car to buy. They said I could drive my car short distances for a few days while I decided. I got back into my car and it started right up strong. I started to drive and my trans was working normally. I then noticed that the dealership had disconnected my snapshot and all my problems appear to be over. I came very very close to junking my car and spending 30,000 dollars today. Why is no one doing anything about this.


Robert E. G. said
1415 days ago
I have a 1996 Dodge Dakota 4x4 i too got Snap Shot plugged it in i dont drive it much but when i went to start it up it took for ever. Once i got it to start i seen the Check Engine on. Its been a few years so i asked for a tune up and asked my service man to run a diagnostic for the check engine light he freaked out when he seen the snap shot he told me ti will mess with the computer system in your cars and trucks. Now its very hard to start the check engine light needs to be on before it will start. I called Progressive and talked to The snap shot rep he told me that they have had a few complaints . Now the truck takes a long time to start up.


Lynn B. said
1415 days ago
This in is relation to Esurance's "Drive Sense", I had the same problems with it as did the Progressive customers. I have a 2005 Mazda 3 hatchback that has had no problems at all. When the battery first went dead the battery was replaced even though it was less than two years old. When the problems continued and it had to be jumped two more times my mechanic replaced the new battery "just in case" because it was under warranty. It continued with the car being jumped four more times in the next two months. (I drive very little or it probably would have required more.) Every possible part was checked from the starter, alternator, battery cables, every fuse imaginable, all the modules checked including the body control module etc etc. It sat at the mechanics for 10 days while he was waiting for something to fail so he could find a problem. Finally after doing some research and found this forum I asked him to take out the *!@*&{ "Drive Sense" module and the problem has stopped. Of course, Esurance won't admit to it or pay part of my $429 car rental costs but at least it is finally figured out. I wish there was an Esurance class action suit.


Joan W. said
1410 days ago
Installed Snapshot 4 weeks ago. Twice now my car has refused to start. Draining battery. Now will cost me $80 for diagnostic check....and im guessing Snapshot will be the culprit


Lakisha M. said
1409 days ago
I purchased progressive car insurance in June and shorthly after plugging in Snapshot, my car began to cut off in the middle of the road (needless to say scary). I had my car checked for everything : spark plug, battery, air filter, etc.. and everything was fine. So, I continued to drive my car with the Snapshot and once again it continue to shut off on me, as I would drive it would seem as if my car was gasping for air,energy, and wanting to cut off on me. Once again I had my car checked and everything was fine. As I sat down and started to think when did this all begin , it was soon after I placed the Snapshot on my vehicle thinking I was going to save BIG $$$ but I didn't and yesterday I had a enough so I removed the Snapshot. The following day or two I noticed my car is driving back to normal and I am once again happy!!!!!!!!!!!!!!!


Lakisha M. said
1409 days ago
I purchased progressive car insurance in June and shorthly after plugging in Snapshot, my car began to cut off in the middle of the road (needless to say scary). I had my car checked for everything : spark plug, battery, air filter, etc.. and everything was fine. So, I continued to drive my car with the Snapshot and once again it continue to shut off on me, as I would drive it would seem as if my car was gasping for air,energy, and wanting to cut off on me. Once again I had my car checked and everything was fine. As I sat down and started to think when did this all begin , it was soon after I placed the Snapshot on my vehicle thinking I was going to save BIG $$$ but I didn't and yesterday I had a enough so I removed the Snapshot. The following day or two I noticed my car is driving back to normal and I am once again happy!!!!!!!!!!!!!!!


Talia S. said
1406 days ago
o I began using the Progressive snapshot device a few days ago to save money on my car insurance. Well, now my perfectly working vehicle won't start. I called Progressive about this and they must have known about this issue cause after only 2 days of the scheduled 6 months of driving with it, I got a 10% discount. I guess that is to make up for the repairs I will have to get tomorrow. The message: I should have called Geico.


Jennifer H. said
1406 days ago
Have been a progressive cust for many years and used snapshot devices in 1999 Toyota 4-runner and 2005 mitsubishi Galant. Almost immediately both vehicles had check engine lights on. Diagnostics both read as catalytic converter problems. From this point moving forward the issues have continued to pile up. Car started blowing fuses, headlight bulbs every few months, lights behind dash control panel. Ac adapter outlets don't work. If I plug my cell into the only functioning outlet to charge, within five minutes it is extremely hot and creates static on the radio. Would like to join lawsuit to seek any possible reimbursement for endless repair costs.


Michaila R. said
1405 days ago
This happened to my Chevy Equinox 2014. They are not doing anything to help even though i have a newborn and put him at risk since my car lost complete power steering while driving.


Graisy A. said
1404 days ago
Same here. Plug in the device and within 2 days, my ac system does not work. I can't do anything with my touch screen to adjust my ac and radio.,


Mike S. said
1402 days ago
I just got my car in June .... in August I had to put a new alternator in, costing me nearly $400 ...... Also, after the initial review period, I got a note that I didn't qualify for a discount, so I decided to send it back and get an Automatic and review my data myself, guess what? The app rates me on hard braking, speeding and fast acceleration .... Lo and behold I am getting 100% on all those criteria, placing me according to the app in the top 12% of drivers. I am super unhappy with Progressive and absolutely going to shop around before I renew.


said
1402 days ago
My alternator and battery died on August 7th not long after sending back the monitor after 3 months' use. Coincidental? I think not, now!


Deborah D. said
1402 days ago
My alternator and battery died on August 7th, not long after sending back the monitor after 3 months' use. A coincidence? I think not, now!


Joan W. said
1401 days ago
Update. Sent it back, they claim this only happens about 1% of the time. They are sorry. I only qualified for 6% discount anyway. BS. My car still will randomly not start. Dealer now thinks its the starter or starter cellanoid(sp?) thats damaged. Dont use this thing!


Patrick M. said
1399 days ago
Just hopped into my car to go to a doctor's appointment and experienced the third dead battery since I plugged in Snapshot. It's coming out today after reading about other people's similar issues.


Patrick M. said
1399 days ago
Just hopped into my car to go to a doctor's appointment and experienced the third dead battery since I plugged in Snapshot. It's coming out today after reading about other people's similar issues.


Neko R. said
1381 days ago
Used the snapshot in 2013 and my cars computer was messed up with error codes. Car only had 12,000 miles on it. Had the computer reset and problem went away. Then long story short, they messed up stuff with my car insurance and had to do the snap shot again. Figured the first time was just a fluke. Did it again and the computer needed reset last June. Once again 1 year later I am back getting the computer fixed again because the strange codes keep showing up. This causes my car to put too much gas in engine and timing off. It's in the shop again today and progressive is paying for diagnostic. Hoping the my take responsibility and pay for the replacement of my computer. Tired of putting a band aid on this issue. It's not going away and the car is brand new....


Chandra R. said
1376 days ago
I installed the snapshot device and about two weeks later, I noticed that my alarm did not come on when I locked the car. I had to press it several times for it to work. Then later on, my alarm went off for no reason, when I went to stop it, I noticed again the alarm would not come back on. I did some reviewing on my type of car and no one was having the issue I was having. The only difference was the Snapshot, so I reviewed that and that is where I saw all the issues. I immediately took it out, that was on Saturday exactly two weeks after it was installed. This is Tuesday and my alarm only arms when it wants to, but when it does then my car alarm just goes off for no reason. So I have just started just locking the door and don't bother with the alarm. I hope that after a couple of more days it will fix itself, but am glad that I was not having the major problems that others have been having. Will keep a check on it and hope that I did not damage it too bad. I have sent the Snapshot back to Progressive, dropping it in the mail on Sunday. I put in a note stating that it messed up my car.


kiley k. said
1376 days ago
I have owned my car for 3 years now with absolutely no issues at all until now. I plugged in the snapshot device and after about 3 weeks my car started acting funny. Out of nowhere it started to just randomly downshift while i was driving down the road. Driving 65mph and having your car downshift into a lower gear when you arent expecting it feels like your getting rear ended. Its not something that you want to have to worry about when driving. It started to happen more frequently almost every day so i took out the snapshot device to see if that would help and it did for a few weeks. The check engine light turned off and it drove fine until the problem started again just not as often. At this point I figure the damage was already done to my car and the check engine light came back on. So I take my car to get the codes checked for the check engine light and they tell me that I have a shift solenoid in my transmission that is failing. Keep in mind I had 0 issures with my transmission before i plugged this thing in! I call the kia dealership to find out more about this and they said they have never heard of this happening before and that I cant even order the part that I need. I asked if the snapshot could cause an issue like this and they said it was possible considering it has been known to cause computer issues in cars but theres no way to prove the device actually caused the shift solenoid to fail. Now i have to pay to get a whole new transmission put in my car which is money that I do not have! All because i was trying to save a little money on my car insurance. This program is a complete rip off and they know that it is messing with cars. The fact that there are this many people with issues that are not being taken care of is ridiculous. Problem is that they want proof and there is no way to prove the device caused any damage.. I know for a fact this is what damaged my transmission and i would not recommend anyone put this device in their vehicle unless you are willing to pay to fix it.


Tara R. said
1374 days ago
I've never had any issues with my car until I plugged in the device on September 1. Now ten days later my car won't start. Thank God I wasn't out with my children. This is ridiculous.


chris m. said
1369 days ago
I installed a snapshot in my 07 Wrangler, first I realized my battery kept having to be charged back up which I thought was weird because the battery and the alternator are both less than a year old. I was never told I needed to remove the snapshot when the vehicle wasn't in use. Then a week ago my horn was going off for absolutely no reason at all, I went outside and removed the fuse to my horn which low and behold killed the power to the snapshot plug as well. If I had seen this site before I never would have installed that thing cause the cost of replacement parts for my Jeep are going to be more than what I would have saved by using the thing. I am now sending it back early to Progressive.


John B. said
1369 days ago
My concern is not only this matter but that of the one where progressive clearly and concisely stated that my wife and my driving habits would be compared to others. I was with her the other day and a car took a left turn right in front of her forcing her to brake hard and the beep went off indicating that she had braked too hard and got a point for that one. Two other situations occurred when she was stopping at fast lights and stopped to avoid running the light and both times an event was triggered. I contacted Progressive last night and spoke at length with one of their SnapShot specialists and was told that because she braked at a rate of more than 7mph per second that the event was triggered. I asked if it would be better just to run the light and htt car that cut in front of her so we wouldn't get events triggers on the snapshot device. She said no. I suggested that they redesign their device so that it can compensate for these situations and she stated unequivocally that that were not going to do that and that the device was approved by the Sates Insurance Commissioner. Well I have now installed a dash mounted video camera in my wife's car and have always had one in my jeep. The camera constantly records video and audio in ten minute segments and I have told her that when the device triggers an event to stop the recording a few seconds after the event. Then restart the recording after the event. The device will save the video file which can be transferred to our computer at home in designated folders for each vehicle. Now when the 30 day period is over and they have some song and dance reason for not giving us the full 30 percent discount I will be able to show proof of each triggered event and the circumstances leading up to each of them. If progressive then fails to provide the warranted discount I will take their data with my video to the Insurance Commissioners office. For someone to be penalized for doing the right thing is wrong. As such Progressive should be put on notice. I will also state that my jeep has been having operational issues since the snapshot was installed. I will pull the codes after the 30 day period has lapsed. I stopped today at a red light a normal slow stop and an event triggered I do have the recording of the event intact and saved.


Aubrey E. said
1368 days ago
I just put the snapshot in my car and the first time I went to drive my car it wouldn't start. I was so frustrated because I was going to a job interview! My quick thinking led me to try taking the snapshot device out since I just put it in and immediately after I took it out my car started. Then when I came home I turned my car off and just had my keys in my hand walking into my house and my car just automatically turned on.. I didn't press anything and the keys weren't even in the car. I have no idea, but I know for sure I am taking that thing out of my car right now before I get any further damage.


said
1356 days ago
I plugged in the snapshot device into my 2010 pt cruiser almost two weeks ago, when I noticed that my car was idling rough at the red light. I tried the air off, thinking it might be a belt, but to no avail it was still stalling. The only thing that had changed was me plugging snapshot in. I pulled to the side of the road and took the device out. It seems to have helped, just hope I caught it in time!


Laura G. said
1353 days ago
I plugged in my device and my car started having mechanical problems that the only car I have to drive me around and it started failing have a lot of trouble shoot codes and electrical problems!


Cassandra E. said
1352 days ago
We installed the device Wednesday in both of our cars. My husband is now stuck at work with a dead battery. It's Friday!! Really 2 days later something happens when he's had no issues before? Kind of fishy if you ask me!!


GABRIEL B. said
1350 days ago
My vehicle was running fine before i plugged in the snapshot the next day my vehicle would not crank at all


Michel G. said
1347 days ago
This device has messed up my wife's Pontiac Vibe 2007. The snapshot in less done two months has already killed two new batteries and the third battery I know is also dead. Now, I have to jumpstart my car everyday. I never experienced this kind of problem until I plugged in the device. My wife initially suspected the device but I did not take her advice until I came to this forum and realized a lot of people have similar problems with this device. I am glad to be part of the suit.


Jessica C. said
1347 days ago
The day I plugged in Snapshot I started having problems with my 2008 Saturn Aura. My warning lights are always on, gauges randomly go crazy and everything on the dash lights up then goes out. More recently my transmission is shifting slow and hard at every acceleration. My power steering light is now on and it's getting harder to turn. I would like to be included in this suit.


heather w. said
1346 days ago
one week after plugging in the progressive snapshot device it reset my fuel oxygen intake timer controlled by computer now my car does not work at all I cannot drive the car and my vehicle is the only car I have for myself my husband and our three children to get back and forth from school work and doctors appointments we do not have the income to do all the repairs on the car because of the progressive snapshot device just made my car stop working


heather w. said
1346 days ago
one week after plugging in the progressive snapshot device it reset my fuel oxygen intake timer controlled by computer now my car does not work at all I cannot drive the car and my vehicle is the only car I have for myself my husband and our three children to get back and forth from school work and doctors appointments we do not have the income to do all the repairs on the car because of the progressive snapshot device just made my car stop working


john h. said
1345 days ago
Plugged in the snapshot and a day later my battery is dead. I got a jump and removed the device as soon as I read this article.


Kevin M. said
1344 days ago
I attached that Crapshot to my 645 Bmw 3days ago. A day and a half later my car started driving funny. I took the Crapshot off my car yesterday morning, last night my Check Engine light came on. Then I looked online and found this. I want to choke Flo with my bare hands. They should let purple know the possible issues. Now I'm scared to drive my car until I can get it to a BMW shop. Progress days they will call me back Monday....so I'm stranded all weekend. Thanx Progress


Amy S. said
1344 days ago
I am having same problems with my Toyota Avalon. Never had a problem with my car until i used snapshot. Now my car wont start. I will be taking my auto into the shop Monday morning spending money i don't have.. I will gladly join this lawsuit!!!!!


Lynn S. said
1343 days ago
I thought people were just nuts and that a tiny device couldn't possibly kill a battery. Now I'm sitting here late for work because my battery died within ten days of plugging my snapshot in. I'd like to join this lawsuit.


sarah b. said
1342 days ago
My car is have electrical problems.


Linda R. said
1336 days ago
i got the snapshot and within 2 days i was asking for a jump!!! this happened for about 4 days i finally took my car to the mechanic who told me i needed a new alternator!! got the new alternator the next day my battery was dead again!!! took my battery out of my vehicle and took it to the place i bought it they told me the battery was good and i needed a new alternator!! hmm i just got i a new one!!! put the battery back in my car and the next morning my battery was dead!!! grrr!!! the mechanic came and got my car and said there was a short under the dash well isnt that were that darn snapshot is??? after putting in new parts in the dash the mechanic said there was still a short somewhere and my battery may drain again!!! pulled the snapshot out and so far 3 days have gone by and no battery problems!!! so thats 400 for an alternator and not sure for new dash parts and a weeks worth of mechanic time!!!


mary K. said
1335 days ago
I use snapshot several times they said it would help with a decrease in my insurance and would save money but did not happen include me.


matt P. said
1333 days ago
I have a snapshot device installed in my car and recently ive noticed the radio not working correctly at random times.

The main problem started when i tried to get my car inspected. The mechanic doing my inspection told me he was unable to run the emmisons diagnositcs for my car. They did not have proof but they suspected the snapshot had caused the problem. They also said three other cars in the past three months had the exact same problem and they all had snapshots installed. They also said they have never had this issue before. My car is a 2009 toyota that has always beem perfectly reliable and i have never failed an jmspecrikn for this reason until the shapshot was on my car.

Now, im still driving around an uninspected car, have already got one ticket and have to find time for someone to diagnose and repair the problem with my car. Perhaps its a broken odb-2 port becuaee of the snapshot. Whatwver the problem this entire thing bas beem very inconvenient and i wishi had never signed ul for the snapshot program.


matt P. said
1333 days ago
I have a snapshot device installed in my car and recently ive noticed the radio not working correctly at random times.

The main problem started when i tried to get my car inspected. The mechanic doing my inspection told me he was unable to run the emmisons diagnositcs for my car. They did not have proof but they suspected the snapshot had caused the problem. They also said three other cars in the past three months had the exact same problem and they all had snapshots installed. They also said they have never had this issue before. My car is a 2009 toyota that has always beem perfectly reliable and i have never failed an jmspecrikn for this reason until the shapshot was on my car.

Now, im still driving around an uninspected car, have already got one ticket and have to find time for someone to diagnose and repair the problem with my car. Perhaps its a broken odb-2 port becuaee of the snapshot. Whatwver the problem this entire thing bas beem very inconvenient and i wishi had never signed ul for the snapshot program.


matt P. said
1333 days ago
I have a snapshot device installed in my car and recently ive noticed the radio not working correctly at random times.

The main problem started when i tried to get my car inspected. The mechanic doing my inspection told me he was unable to run the emmisons diagnositcs for my car. They did not have proof but they suspected the snapshot had caused the problem. They also said three other cars in the past three months had the exact same problem and they all had snapshots installed. They also said they have never had this issue before. My car is a 2009 toyota that has always beem perfectly reliable and i have never failed an jmspecrikn for this reason until the shapshot was on my car.

Now, im still driving around an uninspected car, have already got one ticket and have to find time for someone to diagnose and repair the problem with my car. Perhaps its a broken odb-2 port becuaee of the snapshot. Whatwver the problem this entire thing bas beem very inconvenient and i wishi had never signed ul for the snapshot program.


matt P. said
1333 days ago
I have a snapshot device installed in my car and recently ive noticed the radio not working correctly at random times.

The main problem started when i tried to get my car inspected. The mechanic doing my inspection told me he was unable to run the emmisons diagnositcs for my car. They did not have proof but they suspected the snapshot had caused the problem. They also said three other cars in the past three months had the exact same problem and they all had snapshots installed. They also said they have never had this issue before. My car is a 2009 toyota that has always beem perfectly reliable and i have never failed an jmspecrikn for this reason until the shapshot was on my car.

Now, im still driving around an uninspected car, have already got one ticket and have to find time for someone to diagnose and repair the problem with my car. Perhaps its a broken odb-2 port becuaee of the snapshot. Whatwver the problem this entire thing bas beem very inconvenient and i wishi had never signed ul for the snapshot program.


Mark L. said
1333 days ago
Considering the length of time these comments have been going, I am skeptical if this class action is going to go anywhere. I actually filed an insurance claim with Progressive after my snapshot caused the irreparable damage, and received a check promptly, I suggest everyone else do the same.


Lester J. said
1329 days ago
I installed the snapshot device on the low mileage 2002 Ford Crown Victoria that my wife drives. A couple of weeks of her driving with the device connected, the speed control on the AC blower quit working. I took the device out of the car...and returned it. Now in the last two weeks the car has developed an intermittent no start problem. The car shows no trouble codes, will crank, but not run, or it may run rough. I feel these electrical problems are a direct result of using the Progressive device.


charles r. said
1328 days ago
I plugged snapshot into my 2008 Chevy Silverado and while running the speed limit of 75mph in AZ legal speed between city on i10 my snapshot beep and my check engine light came on I had a scan done and it said wrong antitheft key installed possible damage to me computer for a reprogram on my system. The system don't recognize the pod placed in the system its going back to the asap


Linda R. said
1328 days ago
I have taken mark l.'s advice and i too contacted progressive and i now have a claim!!! will see where it takes me and hopefully dont have any more problems!! thanks mark l.


Jared P. said
1323 days ago
My transmission has been ruined since I added snapshot. I feel the company should not advertise this product without excepting responsibility for damaged parts along the way.


Alejandro V. said
1317 days ago
I started using the Snapshot in my 2007 Ford Ranger a few months ago. This week the power died in the truck. I got the battery replaced thinking I just needed a new one. The next day the electricity went out again and I had to get the truck towed to a shop. It was the alternator that was the problem. I unplugged the Snapshot and will NEVER use it again on any car of mine. Everything worked perfectly before it. The Snapshot will end up costing you hundreds of dollars in repairs.


Christopher I. said
1307 days ago
It's been about 4 weeks now with snap shot in my 05 Pacifica. This morning I noticed my engine making a whining sound and now when I come to a stop I feel like my transmission is going to fall out. Engine light came on, then it wouldn't shift out of 3rd gear. I can't afford repairs. I need a lawyer to help me please!


Sean S. said
1304 days ago
I installed the progressive snapshot device about 2 months ago. Since then, I have been experiencing random electrical issues with lights and starting my vehicle. I couldn't figure it out at first but, my latest incident gave me more clues. The transmission computer got burned up and, my vehicle was literally dead..it did not attempt to start, did not click, no lights, nothing. I also could not shift it into neutral to move it to a safe place. I had to get an emergency tow to a garage and, they are telling me the transmission computer is completly shot now and almost $2k for part plus labor. I was also made aware of the issues with the snapshot device by my mechanic and, was directed to join the lawsuit. My advice to anyone is DO NOT INSTALL THIS DEVICE!!! Your vehicle will be ruined. It is going on 8days and my vehicle still is not running. I am waiting for the new part to come in and to have it installed. This has been a major inconvenience and my warranty naturally will not cover this. The word on this device needs to be spread and, I want compensation for all that I have had to ensure since I installed this piece of garbage in my vehicle.


Jonathan R. said
1290 days ago
I installed this in my 2010 Mercedes E350 4 Matic Yesterday, and within 2 hours, I went to start my car, and it was completely dead. Nothing worked, zip, zilch, nada. I removed the device and jumpstarted my car, and it seems fine now, but there is no way in hell I am reinstalling this thing!


Maureen M. said
1289 days ago
Six months ago I plugged in the Progressive Snapshot into my 2009 Saturn Aura XE. Soon after I received error upon error on my dash...ESC not working...low fuel...and others!! My car would slow down to a crawl and I could barely drive it up a hill!! Me, thinking my car was going bad was already making arrangements to trade it in, despite the fact that I had NO PROBLEMS before plugging in the device! Last week I was told it was time to return it. Despite the fact that I am a safe driver and got only several "dings" of the bell during the 6 month period, my insurance did NOT decrease when I just renewed it for January 2016!! That's the bad news. My only hope is that it has not sustained permanent damage!


Lisa W. said
1282 days ago
The first device that I had gotten drained my new battery in my Yukon Dinali. My mechanic removed the device for a few days AFTER getting another battery to "test" that that was indeed the culprit. Sure enough, once we put it back in, my battery was dead the next morning. I contacted Progressive and explained the situation and they insisted they've "never had this problem" and "there is something wrong with my truck NOT their device". After a back and forth argument, I INSISTED they send me another device as nothing is fullproof and my mechanic THOROUGHLY takes care of my truck and I've never had an issue until I put it in. After receiving the SECOND device, I didn't have a problem.... at first, but now the lights in my truck are out of whack, my reverse lights are constantly on, one of headlights goes on and off, my stereo goes whacky and my truck is sluggish as well as draining the new battery. Considering I rarely drive anywhere besides the store and dr appts, I am now being told that I don't qualify, that they have "lost contact with the device" and to send it back or I'll be charged 50 dollars, ON TOP OF not receiving ANY discount! This is ridiculous! I don't even have a report to look at, as the page says its no longer available.


Jennifer G. said
1278 days ago
My cd player quits working every time i listen to it..
if i apply the brake to avoid hitting an animal (ex.. deer)
the "snapshot" lets Me know.
& the battery has died a few times


Brittany C. said
1277 days ago
I too have had huge issues with my 2012 Kia Forte ever since I installed the Snapshot device


Angela J. said
1272 days ago
We have the Right Track device from Liberty Mutual and have been using for over 30+ days. Since using the device, our Mustang has had battery/starting issues and our Ford F-150 has had serious issues. We have replaced the O2 censor, spark plugs & wires, coil pack and fuel filter, etc. and it still has a miss. Have already spent over $600 in repairs and still isn't fixed.


Gian S. said
1272 days ago
I installed snapshot about 45 days ago in my 07 impala. Ever since then I continue to get a warning light and a message on my dashboard saying oil pressure low, stop engine. I will be removing the device today, especially after reading these complaints.


Jacob Z. said
1271 days ago
My battery is about a tear and a half old. I have needed my car jumped twice in about 12 hours. I have had the snapshot for about 3 months


Shaahin S. said
1270 days ago
I installed Progressive Snapshot on my Honda Fit 2012 yesterday afternoon. This morning I got to my car to see it has completely drained the battery. I had get someone to have it jump-started. Once I called Snapshot I was asked to return the device, and was told that if there have been damages to the car due to using Snapshot, they'll cover it.


Terri M. said
1266 days ago
I removed the progressive snapshot from my 2015 Subaru Outback after 6 months. The next time I started the car it turned over a few times before actually starting. The battery was completely dead the next time I went to drive it. I charged the battery and it started up. The next morning it was dead again. I am taking it to Subaru. I hope they can find out what the progressive snapshot did and fix it. I cannot believe this has been going on for years and progressive is still providing this to unsuspecting drivers who are only trying to save a little money to combat the constant increases in insurance premiums.


Mario L. said
1262 days ago
I am in the same boat. I have to change my car battery while using the snapshot twice in the last year. Now my car is having the same issue again even after they sent me the new snapshot device 6 months ago. I thought it was my car, but after reading these stories I am sure it is progressive now. The amount of days I have missed work, have had my car towed, and hours my car has been in the shop is irreplaceable. I hope they get what they deserve.


Jarlin M. said
1259 days ago
I am also experiencing issue with my car after using the snapshot, at first I didn't know what it was since my car starting presenting issue right after I got the snapshot device from time to time while driving I would smell like something was burning but I thought it was just the car that was new and is been used. But then I saw a news report in TV about the issues with snapshot device and I was able to connect the dots. Now my car battery will not hold charge for more than 3 minutes with the headlights on.


Chris K. said
1258 days ago
Progressive Snapshot Device may have caused severe electrical damage to my 2013 Chevrolet Cruze LTZ . Vehicle had 34,500 miles at time of install, July 2015, and now sits parked "unsafe to drive" with 39,500. On 01/04/2015 8pm, pulled into a Shell Gas Station to fill up vehicle with full tank of gas. Fueled the vehicle and started the car, vehicle started as normal. As I pulled off from the pump, I heard a loud clunk and high engine rev, the dashboard lights, headlights, warning chimes, check engine light, radio, & all electrical system went completely crazy. All systems on the vehicle failed and the engine cutoff, causing the vehicle to roll into the intersection out of control. I was in fear of my life and placed in immediate danger. Power steering oddly went inoperable, thus no control of the wheel in either direction, and braking system failed to stop vehicle due to an apparent power failure. Pulled emergency brake in middle of intersection. Hit push button start and vehicle started back up with no headlight in addition to no dash lights. Suspecting major issues, turned car off and attempted restart, dash warning lights showed failure in every system. Upon third or fourth restart attempt, vehicle powered up but transmission was stuck in gear, not shifting properly, so drove off to the shoulder of the road. Vehicle would not respond to shifting nor go into reverse, it is an automatic transmission. Smell of burning transmission fluid became apparent creating concerns of obvious stress on mechanical transmission components. In order to pull off main road, I attempted to slowly accelerate at 2-3mph to nearest open parking lot to call AAA. Noticed traction control system failed as well as tire pressure monitoring system, which was very bizarre.

Immediately diagnosed as electrical failure and called AAA. Technician arrived on-site and states "burning smell from Snapshot Device." Technician asked for approval to remove device to retract code warning displayed via dashboard check engine. Technician states "we see this all the time, Snapshot destroys vehicles electrical systems." As the vehicle was running, the tech removed the SnapShot device and all the warning chimes, check engine light, warning lights, and apparent electrical conflicts went away. Turned car off then back on, no check engine light nor failure screens as if all was back to normal. This made me instantly think the SnapShot Device was the issue. Technician placed scanner under dash which illuminated this fact: CODE U0100 Lost Communication with ECM/PCM #07EB.

Immediately refer to Google, which reveals "The generic OBD trouble code U0100 is a serious situation where the signals between the electronic control module (ECM) or the powertrain control module (PCM) and a particular module have been lost. There could also be a problem with the CAN bus wiring disrupting communications. The vehicle will simply shut off at any time and will not restart as long as communications are interrupted. Most everything on present day vehicles is computer controlled. The engine and drivetrain are completely controlled by a computer network, its modules and actuators. The U0100 code is generic inasmuch as it has the same frame of reference on all vehicles. Somewhere within the CAN bus network (Controller Area Network) an electrical connector, wiring harness, module has failed, or the computer has crashed. The CAN bus allows microcontrollers and modules, as well as other devices communicate independently of a host computer. The CAN bus was designed for the automobile specifically, for example SnapShot. This is not a common problem. It's been my experience that the most likely failure is the ECM, PCM or transmission control module. There are at least two CAN bus locations in a vehicle. They could be under the carpet, behind the kick panels, under the driver's seat, under the dash or between the A/C housing and center console. They handle communications for all the modules.

>>>The installation of performance enhancing computer chips or devices may not be compatible with the ECM or CAN bus wiring causing the lost communications code.<<<"

Simply proven, the SnapShot device may be NOT COMPATIBLE with the 2013 Chevy Cruze's ECM or CAN bus wiring, thus causing lost of electrical communication between all systems. Technician and family mechanic suggest not to drive the vehicle and immediately contact Progressive Claims.

As I called, the agent seemed well versed in this type of complaint and directly transferred the call to a Special Department for SnapShot Claims. This agent repeatedly blamed OnStar, but I had the contact number on hand to verify OnStar has always been owner inactive. Agent became disgruntled and demanded I send the device to Progressive via a box coming tomorrow rush delivery. RED FLAG!!!

Informed Progressive will forward SnapShot device to an attorney who will determine next course of action. Progressive will not provide rental vehicle nor pay for rental reimbursement as my vehicle sits dead in the water. My family depends of this vehicle, my mother is disabled, this is why we bought a new car. We have no transportation and now will need $3,000-$5,000 for electrical testing to determine severity of damages. Progressive states they will keep a file open on it and just go with the flow until I can prove their device was defective. I FEEL THIS DEVICE MAY LEAD TO SOMEONE'S DEATH.

FEEL FREE TO CALL 314-598-0741





Zach H. said
1257 days ago
Like the others I have had three dead batteries the past week. I have had the device for a little over a month. The battery was drained so low that a portable jump starter wouldn't even work. It also caused all off the electronic systems error codes and indicators too come on, well, until there was no more battery power.


andrew o. said
1257 days ago
I had the snapshot in my 1999 ford taurus for about 2 months and it caused my relatively new battery to fail. I also have since experienced problems with my A/C clutch controller and eventually had to replace my ac compressor and belt. The A/C was $1000 and the battery was $140.


andrew o. said
1257 days ago
I had the snapshot in my 1999 ford taurus for about 2 months and it caused my relatively new battery to fail. I also have since experienced problems with my A/C clutch controller and eventually had to replace my ac compressor and belt. The A/C was $1000 and the battery was $140.


Sameer L. said
1257 days ago
My wife and I have a 2006 jeep commander and we plugged the device into our vehicle yesterday morning January 4th 2016 and our vehicle wouldn't start. I immediately unplugged the device and the vehicle still would not start my wife kept alternating using the remote start and the key and finally it started. However she went out to start it up this morning and the vehicle would not start with the key or the remote start also yesterday the instrument panel went haywire. I took the battery out and had it checked out and turns out we need a new battery but I hope that stupid little device didn't mess up the electrical.


Samantha S. said
1253 days ago
We plugged the snapshot device in yesterday morning. When my boyfriend went to start the car to come get me after work, it was dead. Nothing happened when he turned the key. No lights, wouldnt turn over, etc. I instructed him to remove the device as I did some research about batteries dying. We called my parents to jump the car however the car would not take the charge. The lights came on for one second and then everything went dead again. When trying to talk to a progressive agent my step dad was told they have never heard of this happening. We have to wait until monday to see what the actual damage to the car is when we take it into the mechanic. At least a battery if not issues with alternator or electrical.


Minnie Z. said
1252 days ago
I signed up for Progressive Snapshot on 4/11/2015.One week later I received it in the mail. I plugged it in a few days after I got it.I was on my way to work. I got off work after dark,and was having problems with my dash lights. I got this feeling inside to take the snapshot out of my car.While at a red light, another driver informed me that I had absolutely no taillights of any kind.My car started to feel, going up a hill like I was being pushed ahead,then beack.Those problems continued to progress,and I am now paying for a car I haven't driven in two and a half months.


marilyn w. said
1251 days ago
Our car is completely dead. Progressive is sending someone out to check the car by tomorrow. Hopefully they will show up. After using using snapshot for a few weeks our On star emailed to let us know that they could not run a check on our car. No problems before snapshot. They offered my husband a 8 percent discount, which is an insult. Really , we just want our 2014 in perfect working order before snapshot.


Shaun B. said
1249 days ago
I own a 2003 Toyota Camry . I have always done routine maintenance on this vehicle and my parents owned it before me and they took great care it it. My car was running perfectly fine before I made the mistake of installing this device into my cars computer. Now, the transmission is not shifting gears properly and to get out of first gear I have to rev the engine up to 6000 rpms. It does the same thing on the highway to get it to change to fifth gear. UNBELIEVABLE! They offered me the 8 percent discount and told me they would contact me within 24 hours. Hopefully my engine doesn't blow up by then!


Jason S. said
1248 days ago
Same thing here I so wish I would read this before, within one day my 2010 cobalt wouldn't go into overdrive, I changed selionoid, bought 200 dollar transmission computer, change transmission fluid and filter, and so many other things I can't even remember, I've been over 1 month and half trying to fix this problem, today I took Out the snapshot and car engine light went off and it's running better than ever, I got sent two of these and my other car is running awful also so I took it out of that car also, I first had a g6 and within couple days that cars Motor blew up, don't know if this caused it but Every car we own it has Destroyed. Unbelievable!!!


Donna P. said
1246 days ago
I also have had dead battery in my Lexus, and air bag light on. Thank God I came across this before too long plugged into my new SUV I just bought. I took out and the snap shout with Progressive is going back. On the phone now with Progressive and they act like they know nothing of this.


dana w. said
1245 days ago
I got snapshot for three cars. My battery on my audi was replaced twice. I just got notice from progressive to send back devices or I will be billed $50.00 each. the paperwork that came back for the Audi the said "the device stopped communication with us" and can not offer a personalized rate for this car. (yes because the device drains out the battery in days) and now I have to jump this car again.... Never received the paper work on two of the cars and will have to call their 877-329-7283 number to try to get some to talk to someone... Hope nothing else is wrong with any of my cars


TechNich S. said
1244 days ago
he basic OBDII speed signal used by all devices has a serious flaw that could be causing all kinds of wrong decisions in a UBI program. It has poor resolution that can result in errors of 10 or 20% at slow speeds. For example, devices like the one mentioned cannot tell the difference between 9.00 and 9.99 km /hr. This can result in a lot of poor decisions.


Brittany S. said
1241 days ago
My check engine light came on today after having it plugged in for 15 days. My ESC light came on and my accelerator wasn't working. I had to use cruise control to get to work because I needed to get to a certain speed on the highway. The accelerator is working currently, but the check engine light is still on. I will maybe wait a couple more days and see what happens. If it keeps going like this I will contact them. I definitely can't afford to fix my car


Tashia T. said
1240 days ago
I purchased my suv 4 months ago and put in a snapshot from progressive. I started having problems with my battery and computer. I took it to the GMC dealership and they told me they have had alot of problems with vehicles that have had snapshot and told me to take it out.


Michael o. said
1238 days ago
Thanks so much for this imformation. My daughter just put this in her car and now she is having transmission problems was looking and talking to mec. and he told me that this transmission is full of electronics THIS ALL MAKE SENCE NOW. Going to have her take it out to see if this helps. will let all know.


said
1234 days ago
Michael o. I called progressive and they agreed to fix it, they put in a new Tcm and said it was fixed, I have to pick it up tomorrow and hopefully nothing else is damaged. If your having transmission problems it probably is the TCM everyone but is your call progressive they will fix it for you, don't let them get away with it, let them know for sure it messed your car up. Hope this helps everyone and don't have to deal with all the stress I dealt with before finding this


Merri D. said
1232 days ago
When I added the snapshot device about a month ago I was concerned about what it might do to the battery. Sure enough, my battery died and it was a new battery as of about 5 months ago. I was suspicious, and after now checking online I see that there is indeed the potential for draining the battery. Progressive needs to stop using this device, and needs to pay for a new battery for my car!!


Stephen T. said
1232 days ago
I received my snapshot the other day. Ever since installing it my battery has died every night, overnight. I did a quick a Google search about snapshot draining batteries and came across this website and others with similar complaints. I just unplugged snapshot and called progressive and told them about the issue. The progressive rep said she never heard of that before, I replied with that's funny because it looks like a class action suit is being made against progressive for this very reason. As soon as I mentioned class action lawsuit I was immediately transferred to a supervisor without my asking to be transferred. The supervisor was very nice but obviously had this conversation many times in the past. Basically the end result is I will be sending back my snapshot and more than likely switching back to geico because I am unhappy with progressive for other reasons but the snapshot was the last straw, and I've only been a progressive customer for less than 2 weeks lol.


Matt L. said
1231 days ago
I was conned into switching to Progressive with the benefits of the Snapshot program. I did my research and found people have had countless problems with the device draining their battery. The service rep on the phone told me over and over that none of it was true, that he'd never even heard of the issues/concerns before me mentioning them, and had not heard of the class action suit either. I was wary, but willing to try the device, figuring most people are not adversely affected by it. It came in the mail, For a week before plugging it in I called Progressive four more times, spoke to for more reps, re-voiced my concerns and asked every question I could think of. I thoroughly filled them in on my usage habits, how I was about to go out of town (taking a flight) and my car would be sitting for a couple days unused. Every rep insisted there would be no problems with my car, my battery, my device, my amount of time the car sits unused, etc. Every one of them lied; it's like they are instructed to not admit over the phone that they have any awareness of the countless problems with their device. My car battery was dead upon returning. It drains the battery unacceptably fast. The battery is fine, less than a year old, and there are and have never been any other problems with the vehicle. When I reported the problem (at least call number six at this point), they again acted completely surprised. They began asking ME if my car was not compatible. I said that I'd had all these questions beforehand and asked THEM and they had repeatedly insisted everything was compatible and would work fine. They also make it sound like every customer service rep uses Snapshot on their own personal vehicles (of course, without issue). None of them apparently know how to do an internet search and when confronted with these problems by customers they act like it's the first they've ever heard of it. They were completely unwilling to help other than to tell me to unplug the device (obviously already did that) and send it back and, of course, raise my rates for not participating. I will be switching providers immediately. The costs to me in time and money exceed any savings they could have theoretically offered me. I literally ran the car with the device plugged in while sitting in my parking space for what ended up being logged as a 59 second stationary first "trip" and one additional drive to the store down the street which lasted a few minutes. Next time I got in the car the battery was dead. Do not even bother with this program. If you even save any money, which is often not the case, or just a buck or three, the financial costs and inconveniences of Progressive's brazen disregard for their customers via this highly problematic Snapshot device are even greater and not worth dealing with. If anything, I'm glad they screwed me over within just a couple days of plugging in the device and not after some greater amount of time. And it won't happen twice. But nothing is more literally insult to the injury than their customer service reps' institutional pattern of repeated lying, deception, manipulation and ultimately dismissal of their customers.


Gloria A. A. said
1229 days ago
I have the exact same issue going on right now.....I know 100% it was the snapshot device, but still waiting on Progressive to "inspect" my vehicle.....


Angelina C. said
1228 days ago
I just unplugged the snapshot device. Its 6 in the morning and I can't get my car to start for work. Calling progressive tomorrow to chew them out. My car battery has never showed signs of needing a replacement till I plugged this stupid thing in.


Beverly M. said
1224 days ago
I plugged in the snapshot device yesterday. Now when I use my headlights, all dashboard and interior lights do not work. If I turn off headlights, other lights come on. I cannot drive my car with no lights. I disconnected the device, but problem is still there. I called progressive and was told they will raise my premiums if I do not use the device. Does anyone know how to get my lights working properly? I would like to be included in this lawsuit.


David S. said
1223 days ago
I plugged in the snapshot device two days ago and did not drive it until today, 2/8/2016, when I started the car it almost didn't start and I immediately smelled an electrical burning smell. The device never once beeped that I was breaking too hard even though I slammed on my breaks at least twice and, after driving a few miles, my traction control indicator came on and stayed on for the rest of my drive (about 25 miles).


Robert G. said
1222 days ago
2013 dodge avenger had brand new battery from dealership before I drove off the lot....replacing the battery this morning


Jessica L. said
1222 days ago
I wish I would've done my research before putting that thing in my car. It has never have electrical problems, now my remote to lock and unlock the car won't work, the blinkers go off on their own, the horn beeps, the doors lock on their own, now Windows are rolling down and the sun roof is opening when the car is off.


Kelly S. said
1220 days ago
I just recently joined the progressive snapshot bandwagon. On Jan 15 I plugged my snapshot into my 2002 ford 150 truck. Having just joined with progressive I was excited about the snapshot and saving money since I don't go anywhere much and when I do not far. My truck is nearly 14 years old, having had it for 10 years it is very well maintained. I have never had any problems with it, 170000 miles, and it still doesn't burn oil. In the last few weeks my backup light quit working, dome light would sometimes work. Last Friday Feb 5 I went shopping met my friend at my sisters house, left my truck there and went on friends car. That afternoon my sister calls and tells me she got into my truck to move it and it blew up! When she turned the motor on it sounded like a gun go off, filled the truck up with smoke, and she was afraid it was going to catch fire, but didn't. It blew a hole in the top of the motor the size of a baseball! Where the injectors are. My dad and brother in law being mechanics had never seen that happen that bad! It was still full of oil. I am a 52 year single woman with one vehicle. I take very good care of what I have because if I don't I'm stranded. I have had NO trouble of any kind with my truck ever. Other than maintaining, never has cost me any money! Now I'm stranded and a blown up motor to have to replace! A few days later I was talking about the truck and my friend asked me if I had the snapshot device plugged in. I told her I did. She said she had seen something on fb about problems with them , so I googled. OMGoosh! Had I even known there were so many problems I would have NEVER put that in my truck! I had everyone baffled since the truck had no kinds of problems! It does now thanks to snapshot! Put me in line too!


Dan F. said
1212 days ago
I recieved and installed my snapshot during the first week in February. Since I have installed this device in my 2007 Jeep commander, i have had constant problems with a good portion of the electronics in my vehicle. My cruise control stopped working, my check engine light is on, my stability control for the 4wd wont come on, my tire pressure guage reads that there is a flat tire, and the transmission speed sensor is malfunctioning (this is a brand new part installed by a transmission shop with in the past couple months). I am taking this thing to the shop on monday and they are running a diagnostic on the vehicle to make sure there is nothing wrong with it. Gee, thanks Progressive.


Leslie A. said
1206 days ago
I just received my Progressive Snapshot & 3 hours after plugging it in, my 2005 Scion shakes excessively & shuts down after 30 seconds. This is crazy.


Lee S. said
1202 days ago
I have had the snapshot on my Ford Explorer since Sept.2015. the problem started by the engine sputtering to start after the first few week. Being that it is my second car I do not drive it that often. On the 30th of December took the car for and inspection and they told me that the drive history had been erased and to drive it for 60 miles to reload the history. I stopped at the gas station to get gas and the line was long so I went through the car wash. Turned the car off, vacuumed it out and it never started again. Ford says the starter panel is fried as well as the starter and sensors. The battery will also have to be replace. Total of 1794.11 to repair damage so it can run, then they can do a full diagnostic to see what else is fried.


Robin K. said
1200 days ago
I recieve mine plugged it in and my car is trying to over heat and I have a manual it is making me shift gears way to early or it spits and sputters like it's trying to die it's coming out when I go on break at work today


Cari B. said
1200 days ago
Both batteries dead in my vehicles...one of the vehicles is brand new..messed with the tire sensor as well. So upset.


Ashley B. said
1194 days ago
This is the second time we have tried the snapshot on our Chrysler Town & Country and both times our car has overheated. This time leaving me stranded on i95 alone!


marilyn w. said
1188 days ago
Well got up this morning to go NC. Again our car is dead . Dealer replaced battery about two months ago. Same as before. We are talking to progressive again. After the first dead battery we felt that we should no long put sbapshot back into our car so we returned it. Now about 62 days same problem. We opened a the first time but due to our car still. Under warranty the dealer put the new battery in at no charge to us or progressive. Now progressive is giving us the run around.


Mark C. said
1188 days ago
I've been using the Snapshot device. I unplug it from the port when the car is parked for an extended period of time. I'm cautious and only have it in when the car is being driven.


Nancy G. said
1187 days ago
My headlights are burning out, my trunk sensor light and now my airbag light is on ever seen I plugged in this stupid, F'ing Snapshot device. I called in and said I wanted out of the program. They were going to charge me more money to take this poisonous piece of crap off of my computer. I want in on this lawsuit. No telling how much it's going to cost me to fix the on-board computer their crappy device fried.


J S. said
1187 days ago
The one USAA gave me ruined my 4Runners electrical system.


J S. said
1187 days ago
The one USAA gave me ruined my 4Runners electrical system.


Aaron S. said
1185 days ago
I've had a dead battery, damaged pcm computer which caused cooling fan to not work then overheating a blown head gasket cracked overflow tank bad hose, and I didn't even save any money on my insurance thanks progressive


Alfred L. said
1182 days ago
My Volvo constantly shows check engine, and after spending thousands to fix this issue, one of the mechanics mentioned why I had this snapshot attached in my car? And I told them that progressive helping me to drive safer and plus savings on my insurance cost. The mechanic told me, obviously you have damaged your electrical system because of the device and now I cannot even pass my pollution test for my car!!


Fina G. said
1181 days ago
Since having installed the Progessive Snapshot device for only a month I have had multiple problems. The electrical system is shot. I can not unlock or lock the doors with the keyless remote. The dashboard light sporadically flash and beep at me for no reason. The check engine light keeps turning on. The O2 sensor has blown and other issues have come up. This is a scam and ruins cars! DO NOT USE THIS


Deborah . said
1179 days ago
About two weeks after installing snapshot my vans computer started flickering the headlights I would lose power and my cruise control I only bought the van r weeks ago and it had only 70,000 miles on it I'm so upset I wish I could tell everyone not to use this device it's worth just payi,g the extra money.


Gary M. said
1177 days ago
I just joined Progressive 2 weeks ago and was mailed a snapshot device. Five days after installing it in my 2010 Honda my 6 month old battery was dead for the second time! When attempting to jump start the car the last time all of the dash lights began flashing and continued to do so for over a minute. Knowing that nothing had been done to the vehicle, other than installing the snapshot device, I immediately unplugged it and called Progressive Customer Service. This was no surprise to the woman I spoke with and she said the device is not compatable with all vehicles "WHAT!!!" She then asked that I mail the unit back. I am seriously upset after reading all of the issues and repair expenses this device has caused literally 100's of Progressive customers. Now I am concerned that the device may have caused unknown damage to my computer system. Thanks allot Flo......


sean y. said
1175 days ago
Put the device in my 2014 Chevrolet Equinox. Ever since I've had to be jumped on numerous occasions. Took the vehicle in and battery was good. Yet,even today had to be jumped this morning.


john d. said
1173 days ago
I installed the snapshot device on my hyundai xg350 ,within 3 hours I took my car to the store and it started banging and the transmission started slipping.The car had been always perfect since I purchased it.I thought it was low on fluid,but is was not!! This device ruined my car!!


Elyse R. said
1173 days ago
Installed snapshot device in 2012 Jeep Patriot in Feb, it is now spent 2 days getting fixed for throttle body when after being programmed at the dealership, says that now it is the pcm which will be over $1000 on top of a new battery and $400 charges for daignostics, throttle body & programming. I was not made aware of any issues when progressive gave me this policy.


samantha f. said
1172 days ago
ESC, cruise control, hill start and 2 of my dash lights stopped working since I installed it. Unplugged it after about 2 days of my car acting funny and all of the above mentioned stopped working mid trip to walmart. I suspect other things may be fried as well, but have yet to see for sure.


Andrea P. said
1172 days ago
Having battery drain only 4 days with snapshot on my 2014 kia optima that I've only had for less than 2 weeks. Battery was brand new, installed by dealer 1 week prior to me picking up the vehicle.


Carmen B. said
1172 days ago
I have a 2011Chevy HHR never had a problem with it. I plugged in the Snapshot car was fine but the device would go off randomly and would have me braking when I didn't. My 6 months were up and I took the device out and now my car won't accelerate with out scratching the engine. My AC power adapter won't work, and I have blown 3 fuses since it's removal. Now my car has to go into the shop for them to decide what to do with it in order for me to be able to drive without the check engine light being on and the scratching in my engine. I can't afford to have to get another car or keep fixing this one that never gave me a problem before the snapshot was used.


Robert S. said
1160 days ago
Just did a motor swap for the second time in my 2002 Oldsmobile alero and first day driving the car with no problems till about 40 miles it stops running no power didn't even JumpStart pretty sure my computer got fried, my starter, and my alternator, had to scrap the car because snapshot ruins electrical of cars.


Jori T. said
1154 days ago
I plugged in the snapshot about a week ago. My car was running PERFECT before I plugged it in without a single issue. On Wednesday my battery was dead and I needed it jump started. Now my car (RAV4, which has everything electric) is having SEVERE electrical issues. Including the power steering, and the charging system!! This is NOT what I signed up for!!


Jori T. said
1153 days ago
Update to my post last night. After calling progressive, they are having me send the snapshot device back "attention someone in their diagnostic department." Set up a claim that is separate from my policy. My battery died again today, after getting it jumped again, the power steering was completely gone and a loud whirling sound was coming from the engine. 1/2 hour later, the car wouldn't start, again. The Progressive claims agent set up a tow to the dealership and a rental, both which are not covered by my normal policy, but are being covered for this. . . Just got my rental, now I'm waiting for the car to be towed to the dealership.


Candice B. said
1153 days ago
All my dash lights were going off and random alarms for various things were going off as well until I unplugged my snapshot! I brought my car to the auto shop and the mechanic said it was the snapshot. He had the same problem with his car and snapshot. Now my son's car is completely acting up. Today all the electrical went out and the car TURNED OFF while he was driving it. Just prior, every light on his dashboard went on. Thankfully he was able to maneuver his car to the side of the road and get a towtruck.


tami l. said
1152 days ago
OMG I just got the snapshot and IDK my thoughts on wanting to plug it in !!!! All I know I bought my 2000 sonata in november of last year .this car has had ehicles a new transmission which I have all my paperwork and everything works under the hood part so I best not have problems like I have read above !!! Sounds like a certain kinds of vehicles it screws up !!anyone else has a 2000 sonata with problems related to snapshot I wanna know before I plug it in !!!I will wait for a week until I decide to use it .......


Corina H. said
1150 days ago
I have had my snapshot on my 2010 Dodge Journey since November and I have been having issues with my car horn going off on its own. In the middle of night and even when I'm driving and my vehicle is in motion it will just honk several times and sometimes will honk nonstop for a few minutes. It is very frustrating and embarrassing as well as worrisome as I am afraid people will think I'm honking at them and lead to an issue. This has been close to happening. I took my vehicle in to Lithia Dodge and paid for them to check it out and said they could find nothing wrong or what is causing the honking. I had never thought it could be the snapshot but as I think about it it did begin around the same time I got it put on. After reading other peoples similar issues I'm really thinking it is honking as a result of the snapshot. Not sure what to do.


Christina K. said
1146 days ago
Replaced my battery 2 days ago. Needless to say, snapshot is out and not going back in. This happened 2 days after returning from out of state. Thank God it didn't go out during one of the times we had to stop at a rest area in the middle of nowhere due to bad weather. I have a 2013 Mazda2 that had a Panasonic battery, now I have a standard one.


Nick P. said
1144 days ago
Never put two and two together until I found this page. Thanks for the information.


Matt S. said
1144 days ago
I plugged mine in, didn't have any issues. 2010 Chevy Cobalt. I ended up getting a lousy 8% discount though, which equates to $84 a year... LOL


Jori T. said
1143 days ago
Update to my original post from 11 days ago. Progressive payed 100% of everything from my rental to towing my car to the new alternator, battery, and a couple other things that were fried from using the Snapshot device. Funny how towing and rentals aren't typically covered in my policy, yet were covered for this instance.


Nicole B. said
1141 days ago
I have had my snapshot plugged in for a little over a month and a few days ago my car completely died. After 5 hours of working on finding the source of the problem we found that my "brainbox" is pretty much fried. I highly believe the snapshot is the cause as my car was perfectly fine before having this plugged in.


April G. said
1137 days ago
After having the snapshot in my truck for about 3 weeks it started intermittently dying. Just stalling in the middle of the road. All of my trucks computer components have gone haywire. I've had to replace 4 parts costing me almost $1500 so far. The truck ran perfect before the snapshot.


Angela A. said
1136 days ago
I have a 2015 Ford Edge. I bought it new in May 2015 and have never had any problems with it. I plugged Progressive's Snapshot in on May 2, 2016. Two days later, my Edge shut down completely. Could not even get the doors to unlock, as the whole system is electronic. Finally had to pop the cover from the door handle and use the key. The tow truck driver was able to get enough power to the car to get it on the flatbed. He then towed it to the dealer. I ended up having to get a new battery. Luckily I have roadside assistance through Ford and my Edge is still under warranty. I am NOT going to put that device back in my car. We actually have five cars with snapshot (including mine). I am pulling them from ALL our cars.


Mark J. said
1134 days ago
I have a 2004 GMC Sierra pickup which I only drive every few weeks (home depot runs) I work from home so rarely need to drive anywhere anyway. Progressive recommended Snapshot – I have tried to start my truck 3 times in the last few months to find it completely dead. The battery is under year old after I replaced the alternator – this never happened before Snapshot.


Debra S. said
1134 days ago
I have a 2005 Lincoln aviator plugged in the snapshot and within a week, my battery is totally trained, car wouldn't start and the computer says I have low oil pressure even tho it's full and fresh. I am totally convinced that snapshot did this to my car. My battery is only a year old and should not be totally dead. Car shot off completely while driving last night.


Kevin S. said
1131 days ago
I bought a used 2010 Camaro ss a month ago. EVERRYTHING worked great no issues, then I pulgged in the snap shot and it messed up my WHOLE electric system. on star, heated seats, tire pressure lights, BCM had 24 codes that came up from the dealer. Now I contacted progressive and they had it towed to the dealer and they fixed some things but NOT everything. Now they are saying they don't know if the rest will be covered. like WTF. I have multiple people that know the car worked fine before I pluged this thing in. Now I'm stuck and may have to pay for some of the repains myself. they had me send the thing back in and are saying they have to review it and all. I give this thing and the compony a 0 all the way around from 1-10. HORRABLE BEWEAR this thing will mess up your car and end up costing you BIG BIG BIG $$$$$$$$$$$


Emily I. said
1130 days ago
switched it from a Toyota rav4 which I had no problems with to an Isuzu rodeo and the first night it drained my battery!!! NOT HAPPY


Angela A. said
1129 days ago
I just got snap shot for 2 of my vehicles 1997 ford f 150 and a 2012 ford fusion. I had absolutely no issues with my fusion until I put the snapshot in that car now I have a dead battery 2 times in a week. I have removed it and will have to jump it off to get it started will not be putting it back in my car so far no problems for the truck.


Audrey D. said
1127 days ago
I've also had issues since installing my snapshot. Everything was fine until about a week ago, then my oil pressure sensor started going on and off. Then my dashboard lit up like a Christmas tree. My CEL, TCL, and security light all came on, error was flashing on my odometer, and my radio was being glitchy. So I took my car to my mechanics, whom I trust to do a great job and resolve whatever issue. After spending around 7 hours looking over the entire car they found some minor things that needed fixed but couldn't explain what had happened with my warning lights. They pulled the codes and said that they were unrelated to any of the issues the car had. So they reset the computer I leave and the next day the lights are on again. My brain starts turning after thing so I decided to google " progressive snapshot car damage"... This opened up a giant can of worms, I went to my car and immediately yanked out the snapshot device. So far I haven't had any other issues, except for the oil switch which is already fried unfortunately. But I will be calling progressive about this issue for sure.


Travis G. said
1125 days ago
I have a 97 Dodge RAM that had the snapshot plugged in and besides misleading information being disseminated because of smaller tires that I have on it it has caused my truck to quit on numerous occasions, caused my wipers to come on at random times and numerous other issues. I'm an engineering major and I'm currently working on a way to prove what this device is doing to vehicles but would like to be a participant in this case. Please contact me.


Travis G. said
1125 days ago
Include me. Problems with computer in 97 Dodge ram. Working on proving the device corrupts the computer.


Lisa L. said
1124 days ago
I wish I had read these posts sooner! I got the snapshot device and plugged it into my 2007 Buick Lacrosse. The snapshot device stopped working after 10 days of use. The a few days after it stopped working, my transmission is no longer working correctly, the car's electrical system is now crazy and the car's computer is no longer dependable. I know I may never prove it was snapshot..... but I know it was! Trying to save a few bucks has cost me a lot more than I could possibly save. Disappointed


Terrell S. said
1123 days ago
I put the snapshot in two of my family vehicles. My wife's car battery is constantly drained and my commuter car will crank but not fire for a few tries when I want to start it. Both have been very dependable vehicles until I put snapshot in. Needless to say, they have been taken out of my vehicles.


Wei Ping T. said
1122 days ago
I put the Snapshot devices in both my (2000 Honda CR-V) and my wife's car (2009 Honda Civic) back in March 2016. Recently, the check engine light of the CR-V lit up. So we sent the car in for a check up. We had the gas cap, spark plugs, and wires replaced, but the check engine light lit up again two days later. This time, we had the distributor replaced. Unfortunately, that wasn't the end. The check engine light lit up again (for the third time) today. Somehow I began to suspect that it could be due to the Snapshot device. So I googled for "progressive snapshot check engine light", and arrived on this page. Needless to say, I pulled out both devices immediately and am going to contact Progressive to file a complaint. So please include me in this lawsuit!


Mark R. said
1120 days ago
I purchased my 2013 Ford Escape September, 10 2015. My car had never had an issue despite my learning that the new model of this car has had some recalls related to the computer and electronic functions. I signed up for progressive May, 09 2016 and included snapshot. I plugged in the device a little more than a week ago, and after 7 days my car's "engine malfunction service immediately" warning came up twice. Following the message my car struggled to accelerate and shift gears properly. I was looking into paying Ford for a $180 diagnostic. Looks like I will be returning this device instead. Please include me in your lawsuit.


Korey L. said
1118 days ago
I've had my snapshot in my 2014 BMW 4 series for several months now when earlier today my car's battery died beyond rechargeable. I've never had any issues with it know it was the snapshot as I drove it in the middle of the day briefly, have automatic lights that can't be left on as I don't turn them on, and couldn't have left the car running as it still has over 3/4th of a tank of gas. When I got into the car after 3-4 hours of it sitting in my garage, I heard a rapid clicking sound coming from the snapshot. It went on for several minutes before I removed it from car, at which point the battery is now dead beyond recharging.


Kristy C. said
1116 days ago
I have not had any electrical issues, my battery seems to be fine, but the problem I kelp having is it goes off at times I can't control, when someone pulls out in front of u, shouldn't off be considered defensive driving, protecting yourself from running into that car preventing u from an accident? So how come I get reprimanded and lose out on these so called "discounts"? They don't drive my car where I am and have to deal with the other idiots, I can't help stop others from being rude jumping in front of me. I tried like h*** to drive without setting it off, it's nearly impossible. So yes my 6 months are up, I'll gladly send u your truck back, and I'll just look for cheaper insurance.


Matt F. said
1112 days ago
Same issues as above, snap shot in, battery dead


Justin N. said
1110 days ago
I have a 2005 Audi a8L and had 3 batteries replaced because of the snapshot device I had it in 6 months now today just took it out my car has been tested numerous times and checked out fine I'm beyond pissed!


William R. said
1109 days ago
Kia Accent. Plugged in Snapshot and drove car for several days. Battery started draining to point of "dead" battery. Had to jump start to drive. I did not associate this issue to Snapshot until I started checking internet. I then found many other drivers were having issues from the Snapsphot. New battery and service calls plus late to work several times. "Flo" needs to reimburse me for expenses and damage. Thanks, Progressive, for getting me to put this untested junk in my car.


Sharon B. said
1108 days ago
My vehicle has been at the Ford dealer for 2 days now trying to figure out what is wrong with my truck. I now know. The check gauges light came on and my gauge for oil pressure is stuck. Will remove first thing tomorrow, but still don't know if it is safe to drive my truck.


Amanda P. said
1108 days ago
Put the snapshot in my 2014 dodge avenger when I got it new in 2013. Have had problems ever since with it not wanting to start.


Keith N. said
1105 days ago
Hello,
I recently moved to a different state and installed the new snapshot device replacing the current one I had for 6+ months. This is in a 2013 Fiat 500 by the way. I had no issues with the other one but this one did not read my key 2 nights after installing so I pulled it. My Check engine light came on due to the vehicle failing to start 3 times while the device was plugged in. After starting the engine successfully 3 times(once that night and twice the next day) the check engine light cleared. My advice to anyone out there with snapshot having issues is to unplug the device and take a "sunday drive" stopping every 20-30 minutes to shut the vehicle off and restart it. Once your Engine control unit registers 3 successful starts, it will clear the light. I am sending back the device as my rate is quite lower than it was when I lived here before. If the snapshot device does not mess up the car, it gives a very good discount if you do not have constant brake slammers in front of you.


Matthew H. said
1104 days ago
Yea as soon as I plugged in this snapshot my vehicle just didn't seem right. One time my car died while driving it then powered back on by itself, and then now my honda is in lock down with me not even able to use the key for my car to open my car up. I'm super pissed I just bought my vehicle 2 months ago and have everything top to bottom inspected to have this happen


Matthew H. said
1104 days ago
Yea as soon as I plugged in this snapshot my vehicle just didn't seem right. One time my car died while driving it then powered back on by itself, and then now my honda is in lock down with me not even able to use the key for my car to open my car up. I'm super pissed I just bought my vehicle 2 months ago and have everything top to bottom inspected to have this happen


Elizabeth O. said
1100 days ago
I ve had this device for about two weeks now...and the car has been acting funny...it's a 2015 hyundai elantra..about 3 days after I plugged in the device my car started messing up...everything shuts down by itself n comes on after a while so I called them today to let them know about the problem and that Im returning the device


Jack l. said
1098 days ago
My Mazda 6 went into "limp mode" after plugging the device in. I got a check engine light as well, for the abs, and lost communication to the tcm and ecm


Jessica M. said
1097 days ago
I got the snapshot device, I thought hey it could make my insurance cheaper so what could it hurt.... Right? Well I had it for a few months, and it would beep every now and again if I did a hard break, but I checked my score often and the lowest it ever got was a B (not too bad). I also ALWAYS paid ON TIME! Well one day I backed into a car my first accident EVER. But hey I had insurance... Or so I thought.. While we were waiting on the police I couldn't find my insurance card and honestly got a bit panicked, until I remembered that I could pull up my insurance card online! So I opened the app, logged in, clicked the thing so I could see the mobile card and BAM it told me that "I was not covered" but yet just 3 days before they had sent me a letter saying that my rate was going up.... I absolutely panicked luckily when the cop got there I told him what was going on and showed him the letter I had from progressive in my card and he also assumed that the website was just having problems... I mean I had paid and on time... So why would my insurance be randomly cancelled?... Me and the guy I backed into decided to handle it ourselves (we were allowed because it was on private property)... And the next day I called progressive to find out my insurance HAD been cancelled and they could not even provide me with a reason why!! A WEEK OR TWO LATER I got a letter in the mail informing me that they had cancelled my insurance but STILL did not provide me with a reason. I was extremely lucky that me and the guy settled if between ourselves or I would've been in a lot of trouble! But because of that when I tried to get new insurance my rate is a bit higher because there was a gap in my insurance! I would never recommend progressive or the snapshot!


Justin H. said
1096 days ago
I have snap shot in a 2007 silverado 2500 hd classic and it's Beenough in there for about 5 months I have abs brake service 4wd service brake system and ses lights all on also ac blower not working when those lights are on also a random misfire and reduced engine power lights my wife's 2002 trailblazer had all the same lights start coming on and also lost blower fan I removed both snapshots and hers is coming back to normal but my truck is still having issues I can't even communicate with the computers thru the obdll port how do we go about getting these issues fixed


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Sammie M. said
1090 days ago
My dash board light went out check e ngine. Light came on


Gregory R. said
1087 days ago
My audio system quit working on my 2015 lacrosse not even the turn signals working. Every time I bring it to the dealership it works for them, I had it in yesterday and it worked for them I drove it home and I did not go a mile till it started acting up again. I called them and said I would drop it off before the end of their day I even left it running when I dropped it off so they could see it in no action. They are saying that my Progressive Snapshot is causing my problems.


Anne B. said
1087 days ago
Used progressive snapshot. Check engine light came on - it fried my computer system in my car. Now my car won't start! Said it's going to cost at least $1000 to fix. I don't have that kind of money. :(


Michael S. said
1086 days ago
The same thing my car won't start ran gerat before snapshot


Tricia R. said
1080 days ago
I was about a week late checking my mail in M and found my Snapshot pn May 11th, I immediately installed itthat night. I got up the next morning (actually very sick with Type A flu at the time) and me, my 4 & 6 year old daughters, and my 60 yr old mother all drove to Baton Rouge (about 25 miles) in my 2009 VW Routan. While exiting off the interstate, my steering goes to locking up as we neared the redlight, and my van starts acting aweful, then dies. It would not go another foot forward. I could crank it, and I was able to reverse out of the middle of the very high trafficked area.. but then was stranded on the side of the road with my 2 small children, and in a place with no one around to come get us. I had to call my Progressive Roadside Assistance to send a tow truck, and when I asked how the heck we were supposed to get anywhere, was told that if it was only a couple of us we could ride with the tow truck driver. But since there were 4 of us we were stuck, no rental or anything, even though I'm paying $35 extra for rental assistance every month! So The tow driver took it to the nearest mechanic shop- which btw does not work on VWs-- they call me and tell me they can't work on it, and I have to do a whole other Roadside Assistance order to send another tow truck to get it from there and take it to the dealership. Where of course, they want $125 just to pop the hood (big savings this stupid snapshot is giving me).. and the fealership tells me that my van, that way perfectly fine the day before, had $4900 worth of parts and labor damage to rhe transmission and alternator... all because that stupid thing fried the computer system! Hell, I still owe $6000 on the damn van, and now I have to come up with $4900 to pay for a screw up that Progressive is responsible for!


K J. said
1077 days ago
I have OnStar in my vehicle. Nowhere on Progressive's site states that if I have OnStar, that the snapshot may affect my system! With OnStar I receive a monthly diagnostic report to make sure all is well (or not) with my vehicle. Ever since the snapshot was installed...I was NOT able to get any reports!! Thinking is was a fault with OnStar....finally figured out after almost 5months...it's the snapshot! OnStar could not even do an on demand diagnostic because the snapshot is interfering...therefore jeopardizing MY vehicle and it's safety features! I asked OnStar if the snapshot was the cause since I could think of no other reasoning for my system not functioning. They said YES!! Any aftermarket device that is tied in to your electrical/computer system WILL affect it! I called progressive and they know about the issue!! They offered to explain a "work around" so I would be able to get my OnStar notifications. I said NO...I'm unplugging it and they have risked my life long enough! They stated there would be a penalty if I discontinue it. I said no there wouldn't be, for all the damage and potential damage they have caused....AND I want reimbursement for OnStar! They 'promised' to escalate it to management who will call me to resolve...I'm still waiting..it's been 4 days so far.


Derrick G. said
1075 days ago
I have a 2003 Tahoe that I have maintained mechanically. I installed the snapshot device and within the last few months things have been going wrong. Interstate Battery has completely drained and will not charge at all. Left me stranded with a asthmatic child in the middle of a July Day in Texas.


arlinnes a. said
1075 days ago
I have an MB SLK 280 2006, my car would not start after placing the snapshop. I am possitive this has been caused by this device. I contacted progressive as I never really signed for this program however they said that was the only I could have the discounted price I got online. I was certainly pushed to use the snapshop by all means.


Shana B. said
1075 days ago
My car ran great, installed snap shot and batter light started coming on intermittently. Then I go to drive it and as soon as I touch the breaks they lock up. I am praying it is not permanent damage and that the computer can be cleared. If not I am going to sue.


said
1073 days ago
I bought my car 5 days ago, it is a 2016 chevy spark. It has 300 miles on it. All of which I've driven with no issue. I installed the snapshot 20 min ago, while it was installed my car would not start at all, I removed it and it starts but the check engine light is on. I am opting out of the snap shot I insist everyone else do the same. It might save you 20% on your insurance but will cost you more in car repairs. Thank God for warranties


Marie W. said
1072 days ago
I started having weird electrical problems with interior lights not going out, doors locking as soon as I got in the car, headlights on alarm not working, open door alarm going off frequently. Took it to a VW dealer and after spending about $1500 in electrical repairs, by the next day all the problems came back. Took it to a local mechanic who took off the Snapshot and all the problems disappeared.


Emily D. said
1070 days ago
Now I understand the problemsituation my 2001 Ford Fusion has been having since I plugged in the Snapshot device two weeks ago. I had absolutely NO problems until that day. In the past couple of weeks, I have spent more than $700 in car repairs, including a new battery that has completely drained and required a jump start twice in two days of installing it.


said
1066 days ago
Car wont start


Christine H. said
1065 days ago
I plugged in my SnapShot devices seven days ago - one in my 2006 Kia and one in my 99 Mustang. My battery was completely dead on my Mustang and since I was head to work I had to get into my other vehicle. I hope it hasn't drained it dead or messed up anything else. I will try it today. My Kia ignition switch keeps beeping even after I take out my keeps. When I try to lock my doors they pop back and unlock themselves. I have to put the key back in switch on and off, on and off, check my locks until it finally decides the ignition is off and will lock. My lights are dimmer as well. I am taking out the device and sending them back... .a $5 monthly discount is nothing compared to the cost of the repairs in two vehicles. I wondered if anyone was having trouble like I was once installing the device so I search the internet and found this, along with information about people being able to hack into the device and control it.... Had I know all of this I would have never installed them in to two of my vehicles.


fred j. said
1064 days ago
Installed snapshot 2008 maxima within a week battery was dead. I notice that progressive snapshot is warm to the touch. after charging battery same thing happened 2 week later went out and bought a new battery $135 plus install charge waiting to see if it happens again. don't drive much since I am disable car sit in the garage weeks at a time


Jordin V. said
1059 days ago
Progressive fried the computer in my car. It was idling and running fumny, so I pulled Snapshot out and my car will not start.


Jordin V. said
1059 days ago
Progressive fried the computer in my car. It was idling and running fumny, so I pulled Snapshot out and my car will not start.


john l. said
1058 days ago
using the snapshot, I have been avoiding hard stops as it will raise my insurance. in doing so, i rear ended another vehicle after they rear-ended the vehicle in front of them, braking fast (aprox. 55 mph)
two vehicles including mine were totaled.


Cody E. said
1050 days ago
I had the Snapshot device plugged into my car for little over a month now, and over time I noticed my car's battery was running low, or slowly dying on me, but I never attributed it to the device. Now my car won't hold a charge overnight, it won't even hold a charge for a full 8 hour shift, and it's leaving me stranded and unable to get back and forth to work now, and I cannot afford to purchase a new battery.


Lawrence G. said
1049 days ago
Progressive denied my claim of my electrical system being fried using thew "SnapChat" devise.
It cost me over $784.00 to repair the computer board.
Something has got to be done about this fraud being put on willing consumers!


DeAnne M. said
1049 days ago
So what's your response to all of these compaints Ms. Morris?


conroy h. said
1045 days ago
I purchased a 2006 Mazda three hatchback and I plugged in the snapshot and after a few days my check engine light came on when it was never on in the first place so I got rid of the snapshot and went to a different insurance company I want in on this lawsuit


YJ C. said
1044 days ago
I should have seen this before plugging in the evil device this evening... All the warning lights started blinking a few seconds after the device was plugged in, and engine light is still on even when the device is unplugged. Calling Progressive customer service and wait for the call from them to "discuss" filing a claim. They had better pay whatever it costs for fixing whatever damage that SNAPSHOT have done to my 2003 Mazda 6!!


Melodie H. said
1037 days ago
Yes, this messed my car up.


Irene M. said
1033 days ago
I have the same issue. My car ran great until we installed the device and now I am with out a car. Progressive had the car towed to a dealer in town. Well we are now being told that my car is just old and that it probably had issues before their device. No my husband has always done regular maintenance and servicing on my car. I have grand kids that I take care of and it is real hard to go to town with out a car. I live about 20 miles form town so walking is not an option. Please if anyone has a lawyer who is taking on Progressive who can help me get some resolution.


Eric P. said
1033 days ago
I have only had the "snap shot" for about a week and a half when I started having trouble with the battery in my 2009 Chevy Silverado. My battery was less than a year old so there was no way that it should have all of a sudden started draining causing me to need jumpstarts several times daily! Also sudden shut downs where the vehicle would just "stop"
I have also noticed that the lights on my dash have been coming on such as my ABS, check engine and as soon as I remove the device the light went out. This is sad how Progressive are "tricking" their customers into using this device and not informing us of the dangers that may arise.


Eric P. said
1033 days ago
I have only had the "snap shot" for about a week and a half when I started having trouble with the battery in my 2009 Chevy Silverado. My battery was less than a year old so there was no way that it should have all of a sudden started draining causing me to need jumpstarts several times daily! Also sudden shut downs where the vehicle would just "stop"
I have also noticed that the lights on my dash have been coming on such as my ABS, check engine and as soon as I remove the device the light went out. This is sad how Progressive are "tricking" their customers into using this device and not informing us of the dangers that may arise.


Da C. said
1032 days ago
I have problems with my car since I installed the snapshot device. The device damaged the computer of my car and now I have to replace the computer. The car is still at the auto shop, we just ordered the new computer and will arrive in a few days. I never had any problems with my car before the installation of the device.


Shawn D. said
1032 days ago
I tok wish I had done some research about this device and the dilemmas it has caused before plugging it in my car. It messed up my cars on board computer damaging the power train control module (ecm and tcm) and ultimately destroyed the transmission,which is electronically controlled in just a couple of days! I also had the drained battery problems with a new battery that is only six weeks old! I have not had any problems with my car until immediately after plugging it in when I started noticing it shifting weird and slipping and before I could get back home from ttown it left me stranded on the side of the road. This car was my only means of transportation and I want to be included the lawsuit as well.


Shawn D. said
1032 days ago
Oh.....and all this for a measly 4% discount (about $14 off) from a $359 per six month bill for state minimum liability with 0 uninsured motorist coverage.


Jason B. said
1031 days ago
We plugged in the Snapshot device and didn't notice any issues immediately. We found better insurance about 2 months later and switched. We didn't realize the snapshot could have been the reason our battery died, but we live in Phoenix so we go through those like water. What we were very surprised by was what happened today when we went to get our emissions inspection.

They stated that the OBD system returned a code stating it had been tampered with. In AZ, this means we have to travel all the way into the city to get a "waiver"... which costs money. Then we have to go back and get it inspected if it passes at the waiver facility.

We have never put anything other than the snapshot into this hole, and have not completed any work on this car since the previous inspection (which we passed).

It's too coincidental that the "tamper" thing came about after using the Snapshot.


kevin l. said
1031 days ago
Plugged in the snapshot 2 weeks ago. The first week, the car just stopped while i was driving it. The check engine light came on and when i pushed the gas, it did nothing. Pulled over and restarted it, then it ran fine. Yesterday, while driving, it did the same thing. Pushing the gas had no effect and the dash check engine light came on. Push the gas and it does nothing. Pulled over and restarted it, got home ok. Please contact me, i think this is screwing my car up. Cant be anything else.


Michael W. said
1029 days ago
I purchased a 2007 Pontiac G6, drove for a month without any issues at all. Installed my snapshot and that very day my car stereo stopped working. I assumed it's just a 10 year old stereo and thought nothing of it. It's now a week later and my gauges flicker and now my speedometer is haywire. I've google the symptoms and read the BCM may need replaced, while reading up on BCMs I've found multiple people stating Snapshot was the cause. I'm removing mine today.


Karen T. said
1024 days ago
I received the snapshot device for both of my vehicles Chevy Impala 2008 and 1997 Ford Explorer. After a month of having the device plugged in my Chevy would randomly display "Low Engine Power" on the dash and I would have to pull over and let my car sit for a bit. This would happen once a week, I took it to a couple of different mechanics and I was told it was two different sensors that went bad. Then my Ford starting running rough as well. After a long discussion with my husband about both cars we removed both devices and we have been issue free for 3 weeks. Progressive of course said there is nothing wrong with their devices. Very frustrating.


Jeff K. said
1022 days ago
Don't use this device

I have 4 vehicles and put snapshot in all of them about 2 months ago, in the past two months 3 of the 4 have needed to be jumped. 2 of the 3 have batteries have been replaced in the past 2 years and NONE of these cars ever needed a jump prior to these past few months.

When I felt the snapshot devices tonight all 3 were HOT to touch and the lights were blinking like the always do. LED's really no't drain any juice so the lights are not a concern, BUT the very warm to HOT temperature of the device had me concerned enough to IMMEDIATELY remove the devices from all vehicles. Just like cell phone can heat up when it is working, these devices ar clearly with out a doubt placing a drain on the car battery and creating HEAT with in the device. They communicate via cell signals and since they do not have a battery built into them they are draining the care battery.


Jeff K. said
1022 days ago
Don't use this device

I have 4 vehicles and put snapshot in all of them about 2 months ago, in the past two months 3 of the 4 have needed to be jumped. 2 of the 3 have batteries have been replaced in the past 2 years and NONE of these cars ever needed a jump prior to these past few months.

When I felt the snapshot devices tonight all 3 were HOT to touch and the lights were blinking like the always do. LED's really no't drain any juice so the lights are not a concern, BUT the very warm to HOT temperature of the device had me concerned enough to IMMEDIATELY remove the devices from all vehicles. Just like cell phone can heat up when it is working, these devices are clearly with out a doubt placing a drain on the car battery and creating HEAT with in the device. They communicate via cell signals and since they do not have a battery built into them they are draining the care battery.


Donna J. said
1021 days ago
DISCLOSURE: THIS DEVICE IS NOT SAFE FOR CARS

I have a 2015 Kia Optima, which is practically new and I have not experienced any problems in the past. I just placed the snapshot device in my car today and after waiting for the devoice to load (blinking lights) I attempted to start my car and the attempt failed. I kept the device in the car assuming that there may have been a certain connection that resulted in the more energy from the battery than expected. I then proceeded to drive to the store, turning the car off I went into the store and came back out and attempted to start the car again and the car would not start again. I then decided to take the device out because I am certain that it was the result of my car not starting due to no other factors being associated with my car's regular functioning. I arrived home after obtaining a jump start from a nice stranger and left the car running for 30 mins. to see if the battery would charge up and stay charged. After turning off the car and attempting to start it back up the car will not start. I am highly dissatisfied with the results of this device, and I am looking to be compensated for any services that have to be done on my car.


Donna J. said
1021 days ago
DISCLOSURE: THIS DEVICE IS NOT SAFE FOR CARS

I have a 2015 Kia Optima, which is practically new and I have not experienced any problems in the past. I just placed the snapshot device in my car today and after waiting for the devoice to load (blinking lights) I attempted to start my car and the attempt failed. I kept the device in the car assuming that there may have been a certain connection that resulted in the more energy from the battery than expected. I then proceeded to drive to the store, turning the car off I went into the store and came back out and attempted to start the car again and the car would not start again. I then decided to take the device out because I am certain that it was the result of my car not starting due to no other factors being associated with my car's regular functioning. I arrived home after obtaining a jump start from a nice stranger and left the car running for 30 mins. to see if the battery would charge up and stay charged. After turning off the car and attempting to start it back up the car will not start. I am highly dissatisfied with the results of this device, and I am looking to be compensated for any services that have to be done on my car.


Kevin C. said
1011 days ago
Yes, I have issues with the Snapshot program also...too much to list here


David P. said
1011 days ago
Plugged in the snapshot and my airbag light kept coming on I brought it to 2 dealers to get it checked out and they said its pulling codes for sensors. I thought to unplug the snapshot because ever since I plugged it in my car it has been jerking when switching gears and had a loss of power so within a week of unplugging the snapshot the airbag light went off and hasn't came back on but my car still doesn't drive the same it still works when changing gears at low speeds.


Kayla B. said
1006 days ago
My car is dead, I have never had an issue, We just moved 1600 miles and there wasn't an issue all the way out here, I put that thing in my car and it won't turn on. Nothing!!!


Kayla B. said
1006 days ago
My car is dead, I have never had an issue, We just moved 1600 miles and there wasn't an issue all the way out here, I put that thing in my car and it won't turn on. Nothing!!!


Robin G. said
1005 days ago
I'm getting ready to plug this device into my new Nissan after reading all of these post I am now scared to plug this device in I'm a disabled elderly woman that is usually alone in my car and a don't want my battery to keep going dead on me and have to keep going back to the dealership to replace batteries and I don't want anything going on electrically inside or outside of my car I don't know what to do?


Robin G. said
1005 days ago
I'm getting ready to plug this device into my new Nissan after reading all of these post I am now scared to plug this device in I'm a disabled elderly woman that is usually alone in my car and a don't want my battery to keep going dead on me and have to keep going back to the dealership to replace batteries and I don't want anything going on electrically inside or outside of my car I don't know what to do?


Robin G. said
1005 days ago
I'm getting ready to plug this device into my new Nissan after reading all of these post I am now scared to plug this device in I'm a disabled elderly woman that is usually alone in my car and a don't want my battery to keep going dead on me and have to keep going back to the dealership to replace batteries and I don't want anything going on electrically inside or outside of my car I don't know what to do?


Drake B. said
1005 days ago
Have a Focus ST and this snapshot device. Had check engine on at 3700 miles and 9400 miles. Its a brand new car and should not be experiencing these. The service dept stated that the device could likely be the problem. Brand new cars should not be having issues like these


Rachel D. said
1002 days ago
My car is one year old with no problems. 2015 Mazda cx-5. After using snapshot for 2 months my car would not start. After evaluation I had to get a new battery because it was dead even after being charged. Not sure what other problems it may have caused yet.


Lisa H. said
999 days ago
Snapshot device is draining my battery. Have had to call AAA for a jump start twice this month. Have only had snapshot for less then 50 days. Something is really wrong with this device. I am done.


Stephen R. said
998 days ago


Stephen R. said
998 days ago
2015 Dodge Caravan began having electrical issues shortly after we began using Snapshot...ugh!


david k. said
998 days ago
progressive it is 6 months on car. I haven't put it on. I was misled


david k. said
998 days ago
progressive it is 6 months on car. I haven't put it on. I was misled


david k. said
998 days ago
progressive it is 6 months on car. I haven't put it on. I was misled


david k. said
998 days ago
progressive it is 6 months on car. I haven't put it on. I was misled


Claire S. said
997 days ago
I plugged the Snapshot device in yesterday. First time driving it and the clutch felt like it was stuck, pedal close to the floor. Went away after driving for a bit. On my way home from work though, the check engine light came on. Hasn't turned off since and have never had this issue before. Coincidence? I think not. I'm calling Progressive.


Carolyn P. said
997 days ago
I had the snapshot device plugged in for 5 months. I just removed it and now I'm having electrical, abs issues and drained battery ( which it's less than a year old). My vehicle is now in the shop because of the electrical malfunction. I find it ironic that as soon as this device was removed I'm now having electrical issues. To boot, the ABS part is no longer manufactured. Now I'm without a vehicle right now.


Wuidalees M. said
993 days ago
I have changed insurances towards the end of June and received the snapshot devices towards the beginning of July. My husband noticed that the green lights remains on after the car was turned off. He stated to me "Are you sure this is not using the battery of the car". I informed him that I did not think so since it was not documented anywhere when the devices was received. Two weeks ago my husbands 2006 Nissan Frontier battery died when I arrived to work. Had to get it jumped started by a coworker and it started during lunch. When I tried again after work, car would not start again. Got jumped by my coworker. Was able to get home safe. Husband got it tested and the diagnosis's was that the battery was dead. Had to purchase a new battery (unexpected purchase). Now two days ago, my car 2012 Hyundai Sonata would not start while my husband was on his way to work. Had to jump start him in order for him to get to work. He also had to have a coworker jump start him in order to get home as the battery was dead. He took it to get tested and battery was dead. Called Progressive and informed the rep of the situation that arose with the devices and questioned him if the devices worked with the battery and all he said was "For the safety of the vehicle, please remove the device". He submitted 2 claims on both of our vehicles. Pending on what will happen next. Had to purchase 2 battery within the same month. Unexpected expense for a family of four.


Serena J. said
992 days ago
After having my snapshot plugged-in for only a few weeks my battery has suddenly started going dead leaving me stranded or causing me to be late until someone can come jump me. I now have to pay $80+ for a brand new battery! It may not sound like much but for a single mom it is a lot to lose money being late and to have to replace batteries. Done with snapshot!


Beth H. said
991 days ago


Jennifer H. said
989 days ago
My PCM went out on my car. My car has less than a 100,000 miles. Quoted $1700 for repair and of course my "word for word" warranty did not cover the PCM. I had the Snapshot plugged in for 5 months and now I have been without my car for 2 weeks awaiting repairs. My son used Snapshot and had to replace his battery within 2 months.


Lisa S. said
989 days ago
Just installed Snapshot in my 2012 Ford Focus 2 days ago, got up this morning to what I'm hoping is just a dead battery, and not an electrical system issue.


Michelle H. said
988 days ago
The Snapshot has damaged my Var's computer so it shuts off any time it wants after 15 to 30 minutes of driving warm. It does not over heat. It just shuts off or if I stop to get gas it will not cut back on until the van cools. I have to lift the hood so it can cool faster & wait 30 minutes to an hour to restart the car. I have spent over $500 on EVAP sensor replacement, upper cam replacement, gas filter & gas cap replacement & nothing has worked. So now 2 mechanics say it must be the computer even though they never saw anything like my issues. Thanks for creating this FACEBOOK Page. It shows WE aren't crazy even though Progressive is making us go crazy! I can't drive the Van they are raising my insurance on! Also because it shuts off while in motion the power steering, power brakes & everything stop working & the van is difficult to control. I had Snapshot for 4 months & they told me to send it back once the Van started shutting off. I think they could see they messed up the computer. Also the RPMs would race up to 300 rpms or higher & then drop to 0 when the van shut off. Shifting is ruff intermittently I think because of the RPM issues. I was almost killed twice when the van shut off as I was exiting a parking lot to go onto a busy street. Why are they still sending these things to people when it is clear they have had complaints for years? How do I get progressive to repay me for all the things I have done trying to figure this out & then replace my van? I need it to make money.


Dwight R. said
988 days ago
I have the Snapshot on my 97 F150 and recently it needs to be jumped started due to a dead battery, if I don't drive it for 2-3 days.... In addition , my airbag warning light is staying on. My mechanic checked my (1 year old) battery and it tests good after being charged. In looking back today these problems began when I installed the Snapshot so I decided to do a search on the web to see if others are reporting any problems .. This page certainly proves that there are many others experiencing problems with the Snapshot device so I have to think that it's causing my problems as well.


Joel H. said
986 days ago
The snapshot fell out of its place under the dash. I plugged it back in and my car immediately shorted and turned off. My car will not turn on or turn over when I attempt to start it. Progressive is not helping me at all with this.


Ibraheem K. said
986 days ago
2005 Chevrolet trailblazer, I have never had to jumpstart the vehicle during the whole time I owned it, got and plugged in snapshot about 2 weeks ago, already woke up to a dead battery twice, check engine light is on and is having a rough idle some times. Scheduled a check up with the mechanic.


Lisa B. said
986 days ago
I was unaware of this class action suit as I joined Progressive a month ago and was encouraged by a friend to try it to save on insurance. She had no trouble with the Snapshot device on her car. However, I had a tune up and my car running beautifully. I have an 2005 Ford Taurus and two days into using my device I was heading up my road home and my car was almost like it went into neutral and started going backwards. I almost went off a 75 ft embankment. My car will now do NOTHING!. Had to have it towed and will probably have to have computer system and transmission replaced. Tow truck driver says he is seeing his more and more with this device. I would strongly discourage its use! As I am a nurse and now I have no vehicle to drive to work! I am not sure where to go from here. My car will be taken into shop today (as this happened late on a Friday night) , but he has said this device is more than likely the cause of my problems. I am not sure what I need to do???????


zach t. said
980 days ago
Drains my battery requiring a jump start every time. Very annoying. Hopefully it didnt ruin my battery.


Sean K. said
978 days ago
2004 Camry. Needed a few jumps 2 weeks into program. Cancelled program after reading nothing but poor reviews. Went to unplug snapshot from my COLD car, and my snapshot was WARM TO THE TOUCH. Explain THAT FLO!!!!


Daniel K. said
971 days ago
did not start my 2nd van for a week or so... 6 months newDa battery is completely flat. Snapshot device is the only change in circumstance.


Jorge L. said
971 days ago
Have 2006 Ford Explorer.. new battery put in last year.. I plugged in snapshot 2 weeks ago and now my battery is completely drained to the point it cannot be recharged.. snapshot continues to run with the ignition off..


Christina H. said
969 days ago
I plugged in my snapshot and within a few weeks my battery light came on followed by all of the lights on my dashboard (battery,brake,check engine, ABS, traction control, power steering, vehicle stability). The lights would come and go and I would lose my power steering, speedometer and my car would not shift. I brought it to a shop who said to get a new battery, then I brought it to autozone who said my alternator was bad (which I had just changed) and finally I brought it to another shop who couldnt get any lights to come on in the 2 days he had it. Now I am driving the car, with no choice, with my 1 year old in the car and we are approaching winter. The lights come on randomly, cause funky things to happen and then go off. I cant afford to spend a bunch of money on diagnostics but the snapshot obviously really messed with my computer system.


SARA C. said
968 days ago
Ever since I started using snapshot I have had many electrical issues with my car. I've brought it in many times to be fixed costing thousands. Come to find out it was all caused by this device.


Aaron J. said
962 days ago
I have a 2007 saab suv and I installed the snapshot device about 1 month ago. Two days ago I noticed that my doors wouldn't unlock when I put my vehicle in park, I had to manually unlock it, then my windows wouldn't work after about 30 seconds after I started the engine, then after I drove a bit all my warning lights went on, all gauges went down, fuel light came on (with a full tank of gas) and my radio powered down. Also my dome lights would stay on draining my battery. I went through this for two days and today I pulled the snapshot device and everything went back to normal 100%. I guess if I didn't pull the device it could have permanently fried my electrical system. I hope it hasn't caused any residual damage, I can't believe they are still pushing this device on customers.


Andrew c. said
961 days ago
I have had the snapshot in my car for just over 45 days and the battery died and strange electrical things have been happening. The windshield wipers started turning on without touching the knob and the digital dash has been acting strange and changing screens without me touching it. Now that i'm past the 45 day mark I can not remove it without a penalty.


Joe M. said
958 days ago
The service light for wheel Trac came on after I plugged this thing. In took it out a day later.


Dean G. said
957 days ago
put this in a 2010 honda crv and after four days the battery paused while starting up. i googled the issue, read this report and immediately removed this device.


Marya R. said
957 days ago
I am having a cascade of electrical issues, from horn not working to lights burning out. 2010 Chevy HHR


Britt P. said
956 days ago
I have had multiple malfunction lights come on in my car for no apparent reason. It has been to the dealer and independant mechanic multiple times since getting the snapshot. I had the throttle body replaced which was around $800, because it was intermittently appearing as a problem. Two weeks ago I had to have AAA jump my car three times, and finally just had to replace the battery.


Stephanie Z. said
955 days ago
2012 Ford Fusion, 25,000 miles. About three months into having Snapshot plugged in, I came out from work and nothing electrical worked. The car clicked when turning the ignition and flashed the headlights at first, but that stopped working the third try. When I went inside to call a tow truck, the automatic lights had also stopped functioning. Battery completely drained and could not be recharged. Thank goodness for AAA.


Maritza H. said
954 days ago
drained battery.


Tommy T. said
951 days ago


Tommy T. said
951 days ago
I am having all the same issues with my 08 CTS as well, only solution I've found is out of my pocket, 3 mechanics down and waiting for new ECM and hope it will fix it and nothing else is damaged finger crossed because I'm sure Progessive wont do anything


Andrew A. said
951 days ago
Might just be a coincidence, but about 30 days after I plugged in snapshot, my transmission went at roughly 70,000 miles. I drive a 2008 Ford Escape. The only reason I bring it up is because just before it went, i was having some electrical issues such as random dash lights going off and on.


Tammy G. said
951 days ago
This is in a Mitusbishi Eclipse. Same issues. After i plugged in the device, this one from state farm indrive, my sons dash lights went off, a/c, radio, speed odometer. He got to his destination and went he went to leav car wouldnt start. After it sat for a while it started again, same problem with the dash lights and electrical components. Immediately thought of this device and removed it. Called the company and they said they didnt think it was related. I tried it again and had the same thing happened. Since then i had to have the engine replaced, the alternator,the battery, and the ignition coil. Then state farm dropped me after being with them for over 25 years.


Jeannie S. said
948 days ago
I drive a 20q4 ford fusion and that stupid snapshot not only fried my OBD, my entire electricL sysyem is shot, battery useless, and ontop of it all it fucked my transmission as well. I refuse to pay for something that the sbapshot caused.


Jennifer B. said
947 days ago
I just had to trade my 2004 Pontiac Grand Am because, out of the blue, it began having problems. After multiple repairs the proved unfruitful, I was told that the central computer in my vehicle was gone and needed to be replaced - quite a hefty repair for a 12 year old vehicle (despite its reliability prior to this incident). One week later, the vehicle was idling very roughly, would not drive over 10 mph and was overheating. Progressive has told me I need to plug the Snapshot into my new vehicle, a financed 2013 Dodge Dart, or else I will lose my existing discount. I refuse to risk it!


Mildred G. said
946 days ago
I have a 2013 Dodge Charger. My agent signed me up for snapshot through Progressive. I was leery of the device so didn't plug it in for a while. After receiving numerous reminders my husband plugged it in 2 days ago. We did our normal in city driving. The next morning the card would not start. I had my 2 boys in the hotel card and my nephew waiting to be picked up. His grandmother would be leaving in 2 hours and he would be stranded. I immediately unplugged the device. The battery still seemed to have juice but no enough to start the car. My husband was out of town but had a friend come by and jump the car. It started and we drove it yesterday. Fingers crossed about to.


Debra C. said
943 days ago
I have a 2000 Honda Accord and put the snapshot in to save money. My battery kept going dead I mean completely and it was a new battery . Ended up replacing battery it was still under warranty. My car still kept going dead. Progressive informed me I would have to leave it on longer because they could not get enough info. I fianlly told them my battery kept going dead so they fianlly said I could remove it and save a big 27.00. After removing the snapshot my car would no longer starts. It will crank but not start, have changed main rely and it didn't help was told there could be a problem with the car compurtor , I have never had any problems with my car was very dependable. Started overheating, act problems, but no strait and no answers. I am on ssi and disabled with no family close and don't have the money or transportation.i do or can get prof. Whis I would have done research before putting in car.


Debra C. said
943 days ago
2000 Honda Accord will no longer start after removing snapshot from car, after completely wearing down 2 brand new batteries.


Brian W. said
942 days ago
I have Snapshot devices installed in four vehicles and came out to discover two of them with drained batteries this past weekend. Those two vehicles are only used two or three times per month, and I will be removing the devices because of this.


Nicholas B. said
942 days ago
Bought a 2011 explorer and thought it was a bad vehicle sold. Battery died 4 times throughout summer before the mechanic found the problem.


Carey C. said
934 days ago
I had a 2005 Volkswagen bug that I drove maybe 100 miles a week. I decided to give snapshot a try and lower my bill. After having snapshot in for a month, I started having electrical problems. All of my dash lights went out. I took my car to a mechanic and asked him to check everything out. He said that a relay had gone bad. It was replaced and all was good for a week. I got in the car to take my daughter to school and the battery was dead. I put a new battery in and all was good for about 2 weeks. I was driving at night and after my 3rd stop, I got in, turned the lights on and at the light switch, there was a flash, smoke and then fire. I had my car towed to my mechanic and he said the switch had shorted out. The switch was replaced and all was OK for a couple of days. I drove to the grocery, came out and the battery was dead. A new battery was dead. I had it towed to the mechanic and the generator had gone bad and stopped charging. He replaced it and charged the battery. All was good for a while. Over a duration of about 6 months I had electrical problem after electrical problem but my bill was good. I drove to pick my daughter up at school and while waiting in the pickup line, my radio died, my courtesy light and dash lights came on and flashed and then electrical smoke came out of the dash. I jumped out and grabbed my fire extinguisher out of my roadside kit. Several people jumped out of their cars to help. I got the dash fire taken care of and the car pushed out of the way. I had the car towed to the mechanic, had my wife pick up our daughter and me and then I called the mechanic. He said the whole electrical system was fried. I asked if the car could be repaired. He told me the car's wiring harness, fuse box, ECM, dashboard gauges, generator and headlights needed to be replaced. It was going to cost almost 4 thousand dollars for parts and labor but my insurance bill was good. The mechanic had removed the snapshot and gave me that and the opportunity to grab my stuff out of the car and I left. I immediately cancelled my policy, mailed snapshot back and gave the car to the mechanic for scrap to cover the towing, he didn't charge me for the service this time. After reading posts online, we determined the snapshot was to blame. I had driven the car for close to 4years with no problems, put the snapshot in and in 6 months the car was scrapped.


Patrick K. said
931 days ago
I have three cars, I decided to try Snapshot to lower my rates. The battery on my third, less frequently used, car is dead.


Robert R. said
929 days ago
I plugged in snapshot and within the first day when I start my car the electrical system will not turn on for 1 min or more. The car physically starts but the computer and all electrical systems will not work. Also for some reason the wiper blades turn on and can. It be turned off. I called them and they were quick to say send it back and they would not answer any of my questions.


Arturo S. said
922 days ago
My 2014 equinox lt center console started having electrical issues after we plugged it in a/c on max (and it is already winter), child lock didn't work (which wasn't good since me and my wife have two little ones) center console lights stay on, radio didn't work and the gas was getting used up a lot faster after we plugged it in, called progressive and the lady i spoke to said that they are aware of the risk and that it sometimes not compatable with certain years and makers and give me a number to the claims department.also told me to take it of and send it back. also as soon as i got off the phone my wife wife got a email saying that the we will be receiving a a $10 on our next two bills.My wife calls and spoke with a man who told her it to the dealership to look it and booked her a rental car(which we had to put a 50 dollar deposit down that took 2 wks to get back after everything). then after she did all that she get a call from the lady in charge of handling in claim saying that the guy she spoke to wasn't authorized to tell her to take the car to the dealership/and get a car rental. That it was a allegation, but since it was already in the shop and we have the car rental she said we just wait to see what the shop say. shop then calls and says the computer and center console stop commcating with each other for some reason and thats way it wasn't working and need to get a new one which was 600-800 so my wife called them and also had the shop call the person in charge of handling it took about a week and couple days to get back our car, when my wife went to pick it up the shop told use that progressive was trying to tell them that there was no way to prove it was them, and the shop said that they told progressive there was no way prove it wasn't them. The shop thought it was wrong that progressive would say that even though it stop working after the snapchat got installed and not being any recalls or lot of problems with the console with the yr and model of the car. in the end progressive paid for the damage and car rental but the whole time we where very stress because we weren't sure if we have to pay for the whole thing even though to wasn't our fault.


Arturo S. said
922 days ago
My 2014 equinox lt center console started having electrical issues after we plugged it in a/c on max (and it is already winter), child lock didn't work (which wasn't good since me and my wife have two little ones) center console lights stay on, radio didn't work and the gas was getting used up a lot faster after we plugged it in, called progressive and the lady i spoke to said that they are aware of the risk and that it sometimes not compatable with certain years and makers and give me a number to the claims department.also told me to take it of and send it back. also as soon as i got off the phone my wife wife got a email saying that the we will be receiving a a $10 on our next two bills.My wife calls and spoke with a man who told her it to the dealership to look it and booked her a rental car(which we had to put a 50 dollar deposit down that took 2 wks to get back after everything). then after she did all that she get a call from the lady in charge of handling in claim saying that the guy she spoke to wasn't authorized to tell her to take the car to the dealership/and get a car rental. That it was a allegation, but since it was already in the shop and we have the car rental she said we just wait to see what the shop say. shop then calls and says the computer and center console stop commcating with each other for some reason and thats way it wasn't working and need to get a new one which was 600-800 so my wife called them and also had the shop call the person in charge of handling it took about a week and couple days to get back our car, when my wife went to pick it up the shop told use that progressive was trying to tell them that there was no way to prove it was them, and the shop said that they told progressive there was no way prove it wasn't them. The shop thought it was wrong that progressive would say that even though it stop working after the snapchat got installed and not being any recalls or lot of problems with the console with the yr and model of the car. in the end progressive paid for the damage and car rental but the whole time we where very stress because we weren't sure if we have to pay for the whole thing even though to wasn't our fault.


Sara C. said
922 days ago
I received the snapshot, plugged it in yesterday and this morning my car is completely dead :(. I don't have roadside so I have to pay to get it towed. I wish I would have read this before.


C D. said
919 days ago
Plugged it in and now my engine light and 2 other codes are flashing .


Tonisha H. said
917 days ago
I've had the snapshot plugged into my car for about 2wks my car has not started 3x and my head lights and electric panel on my dash board start to glitch and flicker on and off along with the check engine light. I've never had a problem with my 2012 Chevy Malibu until I plugged the snap shot in and now I'm having to buy a new battery and make sure there's no electrical damages.


Chad P. said
916 days ago
Just discovered my snapshot device has killed my car battery. The vehicle isn't driven very often, which was the whole reason I was looking for a discount. I work from home so I only use it on random nights and on weekends. I missed a business meeting this week because I went outside and discovered my battery was completely dead. I had to spend $150 yesterday to replace my battery and now I get to go outside and work on my car in the snow. Joy.


Angela B. said
914 days ago


Lihai H. said
912 days ago
Snapshot is draining the battery of my car. I have done a test. With snapshot on, I have to jump start my 2011 Mazda3. After 30 min driving, my battery is not charged enough to start my car. Without snapshot, after jump start, I drive my car for 20 min, and I have no problem to start the car again. I once got a false tire pressure light when the snapshot was installed.


Sashay K. said
911 days ago
I have a 2006 Mercury Montego. Within the last two months I had to take my car to the mechanic on many occasions. On October 23 (my sons birthday) was the first time that my car shut off. On my way to celebrate my son all of my per diameters, lights everything shut off. I pulled over on the side of the road, called my husband thinking it was the battery he came and gave me a jump. car came back on but kept shutting off so we just went back home. Took the car to the mechanic the next day they replaced the alternator $405 OK car ran fine for about two weeks. The next time was a Friday after work get to my car start it up. its a little chilly this day so I sat there for a minute before I put the car in drive. went to put my foot on the gas petal and again everything shuts of. Now I am pissed because I just spent money on the car and its still not working. Again I call my husband he come and jump it again, this time it wouldn't turn over right away. Finally we got the car started and drove it home. The whole time I am driving the dash board lights, per diameters everything are off also my reverse lights keep coming on as I am driving. take the car to the mechanic they replaced the alternator thinking that maybe its was defaulted. Car again runs good for about a month and here it is again this time I am on my way to take my son to school and work for myself and the car shuts off. My car was working fine up until I installed this device and now for the last few months has been hell. I am currently without a car.


Dayna Y. said
908 days ago
I drive a 2012 Mazda 3 and my car was just in for an inspection and oil change right before I put on the Snapshot device. I have had instances where my vehicle will not start after not being driven for 2 days. Without Snapshot my vehicle will charge up and drive as normal with no issues...with the snapshot device plugged into my car it will not charge and causes the battery to drain time and time again. I am just now doing research on all of this and am extremely upset that there was no disclosure to start your car every other day or that any power was being pulled when the vehicle is not being activated. This not only is a HUGE HASSLE but it also makes me question the integrity and business moral of my insurance company.


James P. said
906 days ago
I installed snapshot in my vehicle then my truck wouldn't shift gears and my service engine light came on as well as abs light and security light and the speedometer stopped working. Took vehicle to 2 mechanics who said the transmission is fine that it's definitely something electrical causing the problem. Progressive told me they are required to to tell me to immediately remove device from vehicle and send it to them. They would not answer anymore questions or concerns


Shane J. said
898 days ago
Same thing happened to me 2002 vw golf was running fine pluged it in all the sudden car would not start tried all day nothing took it out still nothing was left begging family and friends for rides for two days


Barbara V. said
894 days ago
Put the device in on Saturday, tried to start the car on Monday (today) and battery was so drained that all I got was a series of clicks. Once. This is ridiculous.


Yoonhee K. said
894 days ago
2013 Honda Civic. Bought the car recently so it went through inspection. Battery drained less than a week of having snapshot. This compromises safety and a hell lot of ceonvenience.


margaret c. said
894 days ago
I started my Dodge Durango up this morning, no windows, no turn signal, no windshield wipers, no heat blower. I took it out got to work and restarted my vehicle and woo hoo everything was working again. My husband's truck was not so lucky though waiting to hear the news on that.


Ram S. said
893 days ago
2003 Nissan Altima - Never had a problem with starting my vehicle. Installed the device on 2nd Jan at around 10 PM, tried to start the engine today at 4:15 PM on 3rd Jan and it would not start.

Car has a battery which is barely about 3-4 months old. Called Progressive, they denied it is due to battery and they did not even help me with a jump start.


Carter D. said
890 days ago
2006 Chevy HHR, ran absolutely fine prior to installing the snapshot. After completely recharging the battery the first time, the car drained again within a week to two weeks, showing signs that it may not start prior to the last battery death. Progressive is offering me the ability to maintain my current discounted rate, but that is the only assistance that they are offering, claiming that the device should not impact the battery. Clearly, based on these numerous testimonies, this is not the case.


Danielle P. said
888 days ago
2014 dodge challenger since installinging the snapshot device my ABS light and electronic stability control light have come on and my cruise control no longer works. Taking to dealership tomorrow.


Danielle P. said
888 days ago
2014 dodge challenger installed the snapshot device 3 weeks ago now my ABS light and my electronic stability control light have come on and my cruise control no longer works. Taking to dealership tomorrow


Scott O. said
887 days ago
I just purchased my second Honda Pilot. I purchased insurance from Progressive at which time it gave me the option to participate in the Snapshot program. I plugged in the device and it caused the "D" green button to flash, the VTM-4 error light to come on as well as the VSM system trouble light to illuminate. I shut off the engine, waited thirty seconds and restarted. The same thing happened again after about five seconds. I shut off the engine, removed the Snapshot device and restarted with no problems whatsoever. I called Progressive to let them know that their device is causing problems with my car. The Snapshot representative told me the Snapshot device is not defective and is compatible with my vehicle.
You don't have to be a genius to see that this device is NOT compatible when the problems arise when it is plugged in completely disappear when it is unplugged. I called the Honda dealer that I do business will and spoke with one of the service managers who told me to immediately remove the Snapshot device and that they have had numerous customers that have had problems as well when the Snapshot devise was plugged into the vehicles data port.


Kirk W. said
886 days ago
Wife's 2013 Subaru Impreza battery is giving her issues. I just had an issue about a week ago. Had the snaphot in about 3 months now, her battery should be fine as it's not that old and we don't really abuse it or the car. I'm unplugging it as this seems to be the most likely issue.


Kellie B. said
886 days ago
I have had the snap shot device plugged in for under 60 days. My 1999 Dodge Caravan won't even start without the device plugged in. So, I'm stuck with it until I can get to a dealership to have diagnostics run and the memory reset, without the device.
I managed to get locked in awith a 20% discount, but at the cost of a new battery, the van won't even start without the device plugged in. If the device is removed while the van is running the van stalls and won't restart...plug the device back in and she starts up like a champ. Progressive claims they know nothing of other claims. How can they not know?!


James N. said
885 days ago
I have four snap shots plugged in and three out of theatre vehicles have problems now. My radio in my Kai totally stopped working and the Kai dealer stated the snap shot caused the Memory board to cancel out things and needs replaced. If I take it out I not only receive text messages/emails immediately from progressive, my vehicle sputters and stalls out.


Albert A. said
884 days ago
2006 Grand Prix
Snapshot has been plugged in over a month.
Has fried my alternator and new battery. It has left my wife stuck on the side of the road because the car simply wouldn't run. She had to walk in the cold. I'm on battery number two. Today while driving it. Multiply lights came on, radio wouldn't work, windshield wipers wouldn't move, power Windows wouldn't move. I have taken it out with hopes that it has not fried a second alternator and battery. Who knows what kind of damage it has done that I have yet to figure out.


Richard L. said
883 days ago
2008 Chevy Equinox, had snapshot for 3 months, over last two months have seen airbag sensor lights come and go randomly. this week the car completely died out, would not jump start. Progressive roadside screwed up the towing because they gave the job( after accepting payment) to a company who could not pick me up due to not being an authorized highway tow, despite knowing I was on the side of the highway and the highway even being a part of the location address. Mechanic had to reboot the car's computer due to receiving all sorts of crossed signals from it. After removing snapshot and rebooting, no issues and car fired right up!


Robin M. said
881 days ago
I have a 2010 Ford Edge and had snapshot for 6 months and now my computer system in the vehicle is all out of wack . Heat goes off and on and lights inside of car act up . Never had this issues with my vehicle until I installed he snapshot . Even with the snapshot gone issues are still the same .


Timothy P. said
878 days ago
Last night, January 17, 2017, while driving home from a business trip, all the gauges on my car went off. I pulled over and turned the car off to see if it would reset the gauges. It wouldn't start.
Roadside Assistance came and had the car towed to my mechanic. This mo5my mechanic couldn't get it to start. When they plugged-in the diagnostic tool, they unplugged snapshot and immediately the car started. They didn't nothing other than take the snapshot out.


Sheila H. said
877 days ago
The day after installing my snapshot all my gauges went crazy and while driving my daughter to school my car suddenly shut off in the middle of traffic and would not restart for several minutes. Immediately took it to the shop where they said that my alternator was being over charged, had that replaced $400 later, everything worked fine until I reinstalled the Snapshot device and it did they same thing. Took it back to the shop and they could not find anything wrong, they took out the snapshot and I have not had a problem since.


Angela P. said
875 days ago
I'm so sorry to hear that all of these problems are happening to so many people. I just received my snapshot in the mail today, but after reading this, it's going back first thing Monday morning. I'm so glad I thought to investigate any risk to my van before I plugged it in. I know by reading these stories that I don't want to risk my transportation for excuses and lies in return. I wish everyone well in their outcomes.


Angela P. said
875 days ago
I'm so sorry to hear that all of these problems are happening to so many people. I just received my snapshot in the mail today, but after reading this, it's going back first thing Monday morning. I'm so glad I thought to investigate any risk to my van before I plugged it in. I know by reading these stories that I don't want to risk my transportation for excuses and lies in return. I wish everyone well in their outcomes.


Angela P. said
875 days ago
I'm so sorry to hear that all of these problems are happening to so many people. I just received my snapshot in the mail today, but after reading this, it's going back first thing Monday morning. I'm so glad I thought to investigate any risk to my van before I plugged it in. I know by reading these stories that I don't want to risk my transportation for excuses and lies in return. I wish everyone well in their outcomes.


Angela P. said
875 days ago
I'm so sorry to hear that all of these problems are happening to so many people. I just received my snapshot in the mail today, but after reading this, it's going back first thing Monday morning. I'm so glad I thought to investigate any risk to my van before I plugged it in. I know by reading these stories that I don't want to risk my transportation for excuses and lies in return. I wish everyone well in their outcomes.


Jason J. said
873 days ago
I installed a "Snapshot" on Saturday and Sunday morning my battery was as dead as could be. Nothing happens when I turn the key. Even the horn barely works. I jumped it and let it run for 20-30 minutes, even drove around the neighborhood. Turned it off and it wouldn't restart. I even put it on a slow-charger overnight with no success. That damn device completely screwed my battery!


Katie L. said
871 days ago
I am so upset that this company can still offer this program, knowing perfectly well that this device completely obliterates their customers vehicles! I drove one time with the snapshot and the next day, my mint condition suburban, was going bonkers! The horn was honking, the lights were flashing, the speedometer was bouncing up and down and I couldn't drive faster than 10mph (thank God I hadn't gotten on the freeway yet!) My husband had to come rescue me in the middle of a snow storm! Once we hobbled back down the road to our house he was checking the battery and what not, unplugged that horrible device and the car started right up no problems. I called Progressive right away and the first man who I spoke with said it's a huge problem they've been having and said to wait for an envelope specially labeled for defective devices. I still haven't received the envelope and it's been a couple of weeks. My car starts perfectly about every other time now. The rest of the times it is going bonkers with all of the same issues the day it first started with the snapshot. Waiting for a call back from progressive. They need to take responsibility for their fraudulent program!


Joe T. said
871 days ago
2 weeks ago I installed my snapshot into my perfectly running 2007 jeep compass. One week later i started having electronic throttle issues and a draining battery. Being a motorcycle technician I started with the obvious first, the snapshot. Since it was the only thing that has changed with my vehicle. Since i am out of warranty i started looking into repairing myself. I just got a new battery installed to fix that issue. Now that i have found this site I will be sending it to the dealership to fix my throttle issue before i end stranded or worse on 285 in Atlanta. the one place where you do not want to break down in rush hour traffic


Richard S. said
869 days ago
I've had the snapshot device for a couple of weeks. Engine no longer idles smoothly and the check engine light has come on steady. After a $120 diagnostic bill from my mechanic, he wasn't able to pinpoint the problem other than the computer has started to schedule too lean of fuel mixture for no apparent reason. He's making some programming changes and I'll be returning this snapshot junk device.


Richard S. said
869 days ago
I've had the snapshot device for a couple of weeks. Engine no longer idles smoothly and the check engine light has come on steady. After a $120 diagnostic bill from my mechanic, he wasn't able to pinpoint the problem other than the computer has started to schedule too lean of fuel mixture for no apparent reason. He's making some programming changes and I'll be returning this snapshot junk device.


MELODY S. said
866 days ago
We too are having electronic issues after having installed the Snapshot devices:
Vehicle #1: 2004 GMC Yukon XL
This vehicle ran very well and smooth until this device was installed, within a couple weeks the air bag light came on- no biggie , or so we thought soon followed by. .check engine light , change engine oil (it had less than 150 miles on current oil change), service stability light, ABS and Parking Brake Light , Tire Pressure lights and the device beeps going down the freeway at 65MPH when Speed limit is 70MPH. To top it all off I have 2 special needs children (my adopted sisters) that live with me, 2 girls that are Foster children (of a friend) and 1 of them is a teen mother and in the mornings I transport all of them to school /daycare, this morning however when I went out to clean the snow off the vehicle and start it to warm it up, it was dead dead, so I had to take vehicle #2 and make 2 trips as they don't all fit in #2, so now I am racking up more miles that will cause my insurance premium to be higher (guess they will get you one way or another)
Vehicle #2: 2011 Kia Sorento :
Vehicle ran like a champ before installing device, now my Bluetooth connect/disconnects itself constantly while going down the road, and tries to make calls in it's own (I had car for about a year prior to installation and NEVER had any issues with it) device sets off seat belt alarms even when there are no passengers, also sets off traction control alarms when tires are on dry pavement (and I don't gun it to take off). It has set off check engine, ABS, Parking Brake, and Air Bag alarms in this vehicle as well. So far no issues with the battery, but after reading the many issues on here while my husband was trying to jump start Vehicle #1 with Vehicle#2 he removed the devices from both vehicles and I will be contacting Progressive today to file a complaint (not that I expect them to admit fault or resolve the issue).
Also I would like to add there is a 3rd vehicle in our household (he has his own policy ) but he too has been complaining about electrical issues , the car running like crap, ect. Not sure of the year/make/model though.
I would also like to add that both myself and my husband are Class A CDL holders w/Hazmat Endorsements and have no tickets/accidents and had driven 6 years over the road w/ FedEx Custom Critical (all over the USA and all over Canada and then 2 & 1/2 years with FedEx Ground /Home Delivery (in Michigan), we have no reason to have to have this device and I will not be putting it back in our vehicles and the only reason we ever did was that we previously had one in a 2000 Chevy Silverado, everything on it was Manual and including the transmission, the vehicle was owned while we we're driving over the road and would only be home about a week every 5-6 months and we would disconnect the battery while we were gone (until we got a call saying we could not get a discount by leaving it disconnected, we then had to have my father who was undergoing chemotherapy and near the end of his life, go out and start/move the truck to register that it was still in the vehicle, our discount was pretty significant after that but it wasn't driven hardly at all.


Jarrod S. said
866 days ago
I have a 08 Saturn aura xe. Check engine light goes off and on service traction light goes off I am having s map sensor error and have been losing power off and on. had been happening since I unplugged it and sent it back


Michael G. said
865 days ago
I have a 01 Volvo v70xc car ran great till I added the snap shot. First the battery dies I figured that might happen as the snap shot is always on I replaced the battery and now the central electronics module won't turn the dash on won't let me unlock doors won't start the car. CEM is a minimum of 800$ to fix


Keith F. said
862 days ago
Heater has went out on my car will have to be fix and having aclerateing problems on highway,Had in car for a week car was fine now this crap I took the snapshot out now back to the auto shop thanks PROGRESSIVE


Fred B. said
861 days ago
2013 Chevy Silverado HD.. No problems until installing Snapshot// Since installing, battery has been replaced ! Radio started constantly scanning, turning itself on and off and resetting itself to factory settings. Heater started turning itself on and off as well.. Wednesday started having transmission problems.. It started revving to 6000 rpms with no power, and was overheating by 60 degrees.. Now it will only go 20 miles and hour at 2500 rpm.. Check Engine light is constantly on!! Transmission mechanic says it may have sent false information to the valve body, burning up the clutches in the tranny.. Who knows what else may be damaged.. Someone needs to be held responsible


YOGEESH K. said
859 days ago
I have a 2013 Honda Accord .After installing the snap shot device, the battery got drained out and couple of engine lights are on . After removing this device, everything is normal.


Shane N. said
859 days ago
I have a 2013 Buick LaCrosse and the dash lights started going on and off randomly and so did the radio after I installed the Snap Shot. Now my car won't even start, has 3 different codes popping up from the CEL and the mechanic says my car's computer needs to be replaced. All problems started right after installing the Progressive Snapshot.


Glenn H. said
859 days ago
I have a 2005 Ford explorer no issues til I installed snapshot now radio shuts off whenever it wants fuel Gage rpm Gage Mps Gage oil pressure Gage all shut down while driving very scary to say the least I called progressive and they said they are aware of the snap shot causing issues with some vehicle's so why the hell issues one if they know there are issues not happy as to repair it will cost more than truck is worth


Glenn H. said
859 days ago
I have a 2005 Ford explorer no issues til I installed snapshot now radio shuts off whenever it wants fuel Gage rpm Gage Mps Gage oil pressure Gage all shut down while driving very scary to say the least I called progressive and they said they are aware of the snap shot causing issues with some vehicle's so why the hell issues one if they know there are issues not happy as to repair it will cost more than truck is worth


Daniel M. said
858 days ago
I have had to replace the Pcm on my 2013 jeep wrangler. It also shorted ot the TIPM, my wifes fiat is now having electrical issues and that is a 2016. This devices is nothing but trouble!!!!!! There is nothing a dealership or mechanic can do as this device causes the issue when they plu the diagnostic machine in of course it shows no error codes.. Because the device has to be unplugged to donthe diagnostic!


Mike K. said
832 days ago
2009 Toyota - Replaced a battery after 30 days using snapshot


Darby N. said
826 days ago
Got the snapshot with the impression it was going to save me money. I've had battery problems and misc dash lights (check engine, brake, lights indicator), coming on and going off at their own free will. I didn't have any of these dummy lights coming on before I put in the snapshot. Seriously Progressive fix this situation!!


Erica H. said
823 days ago
Since installing it my airbag light has come on, ABS light, my trip recorder won't record distance past 200miles without resetting itself. My car runs horrible all of a sudden!


Colleen M. said
821 days ago
Had an issue with my Dodge Caliber, 2008 year. Had the snapshot for a few weeks, never had an issue before that time. Car died, replaced battery, they gave us a discount and told us to stop using it. DO NOT USE IT!!!!


Paul M. said
818 days ago
I installed Snapshot in my 2001 Toyota Camry a few weeks ago. No problems until I was getting ready to sell the car. When I sold it, I had forgotten to take the device off the car. The day after I took the car off my insurance, the buyer said it would not start and he could not see the odometer and gauges did not work. I have never had a single problem with this car until I took it off insurance. That is beyond suspicious to me. Now there is a threat of a court battle between me and my buyer. Please add me to this lawsuit!


Paul M. said
818 days ago
I installed the Snapshot device on my 2001 Toyota a few weeks ago. I had no problems until I sold the car. I had forgotten to remove the device when I sold it. The day after I removed the car from my Progressive insurance, I called the new owner to request the device back. He reported to me that the car would not start and he could not read the odometer anymore. I had never had a single problem with this car related to the electrical system before. This is incredibly suspicious to me. Now he has a car that won't start at all. How can simply removing this service cause serious electrical problems in an otherwise solid car? I looked up the FCC ID of this device, and it is a cellular device with the capability of sending AND receiving data, as near as I can tell. I am convinced that there is something more than meets the eye going on here. Now there is a possibility that I may have to make some kind of settlement with the buyer.
Please add me to this lawsuit.


Rebeca L. said
815 days ago
I installed the Snapshot in my 2006 Jeep Commander about 4 months ago. Since then battery in the Jeep has been completely drained when I go to start it in the morning on 5 occasions in 4 months! I've taken the Snapshot device out of my Jeep now and I'm sending it back but I also have to buy a new battery to make sure the issue is resolved.


Jeff B. said
815 days ago
SNAP SHOT Issues, dead battery and electrical function after use.


Lawrence A. said
808 days ago
I subscribed to Snapshot for 5 vehicles. 2 days after plugging Snapshot into my daughter's 2013 Hyundai Sonata, her battery was completely dead. Hadn't had any previous issues. After unplugging the Snapshot, she has not had any issues since.
After having the Snapshot plugged into my 2006 Mercedes for 3 weeks, I went out one morning and it wouldn't start. Because of what happened to my daughter's car, I immediately unplugged the Snapshot. I called Progressive and reported both issues.


Mark T. said
807 days ago
I signed up for progressive snapshot, used it for several days with no problems before deciding it wasn't for me. ONLY after unplugging the snapshot, my car won't start. Tried plug it back in with no resolve. I have a new starter and battery installed. All the dashboard lights come on when I turn my key to the on position. My car is unlocked and my alarm is disengaged when trying to start my car, I've even turn off the alarm entirely through dealer programming to see if the immobilizer was causing this issue. I replaced starter relay and even jumped the clutch pedal circuit to create a closed circuit, simulating the clutch pedal being pressed, in order to test if I had a faulty clutch pedal sensor. So far, I've concluded that the wire on the starter that is suppose to be sent power to engage the starter motor when attempting to start my car is not being sent any power. I'm still looking into what it could be, but it is apparent that it is definitely an electrical issue. Date of issue 3/28/2017


Jennifer H. said
806 days ago
Yes, I have just got the snapshot in my car a couple of weeks ago, seem to be working fine, then all of a sudden my car wasn't starting. I just bought a new battery not to long ago, and had everything tested before I installed the battery to make sure it wasn't my starter or alternator. I have been late the last couple of days because my car isn't starting, had to get a jump. I took the snapshot out thinking maybe it was draining the battery since my car was perfectly fine before that, I have a 99 Dodge Durango.


Marlene R. said
806 days ago
I have a surburban and been using the snapshot for a month and my magically since i plugged it in things have been going wrong. My lights in my dashboard and stereo dont even work no more. I thought it came from the snapshot because it was fine before installing it.


Marlene R. said
806 days ago
I have a surburban and been using the snapshot for a month and my magically since i plugged it in things have been going wrong. My lights in my dashboard and stereo dont even work no more. I thought it came from the snapshot because it was fine before installing it.


Marlene R. said
806 days ago
I have a 2002 chevy surburban and been using the snapshot for a month and my magically since i plugged it in things have been going wrong. My lights in my dashboard and stereo dont even work no more. I thought it came from the snapshot because it was fine before installing it.


Jessica S. said
804 days ago
I plugged snapshot into my 08 Dodge caravan I had no problems with my vehicle before plugging it in now my warning lights are on and my lights dim. I also installed it in my 2008 fusion and my check engine light has came on.


Jessica S. said
804 days ago
I plugged snapshot into my 08 Dodge caravan I had no problems with my vehicle before plugging it in now my warning lights are on and my lights dim. I also installed it in my 2008 fusion and my check engine light has came on.


Andrea N. said
803 days ago
I got talked into getting the progressive snap shot due to the fact that the employee from progressive kept telling me it would save me on my car insurance a great deal. This person also stated many times that this was safe for all vehicles and would not create any issues. I have a 2011 equinox that my husband and I bought. It had no problems what so ever and ran like a brand new vehicle prior to plugging the snapshot in. As soon as I plugged the snap shot in many things started going wrong especially with the electronic aspects of the vehicle. The back up camera stopped working, the remote start will start the vehicle but then the vehicle immediately turns back off, lights keep dimming on and off, and the check engine light is now on. This has all happened within days of plugging in the snap shot. I was doing research today to see if any one else also had problems with this and was extremely angered and disappointed to see that so many other people are having the same issues and progressive has yet to do anything about it and pay for the vehicle damages and repairs. People are trying to save money with this insurance company and instead are getting hit with more vehicle expenses because of this stupid device.


Andrea N. said
803 days ago
I got talked into getting the progressive snap shot due to the fact that the employee from progressive kept telling me it would save me on my car insurance a great deal. This person also stated many times that this was safe for all vehicles and would not create any issues. I have a 2011 equinox that my husband and I bought. It had no problems what so ever and ran like a brand new vehicle prior to plugging the snapshot in. As soon as I plugged the snap shot in many things started going wrong especially with the electronic aspects of the vehicle. The back up camera stopped working, the remote start will start the vehicle but then the vehicle immediately turns back off, lights keep dimming on and off, and the check engine light is now on. This has all happened within days of plugging in the snap shot. I was doing research today to see if any one else also had problems with this and was extremely angered and disappointed to see that so many other people are having the same issues and progressive has yet to do anything about it and pay for the vehicle damages and repairs. People are trying to save money with this insurance company and instead are getting hit with more vehicle expenses because of this stupid device.


Jacquelyn C. said
799 days ago
Approximately 6 years ago I used progressive snap shot on my Pontiac Grand Am and my boyfriend (now husband) was a mechanic and when I told him I noticed that my transmission was slipping and giving me problems, he took a look and found the snap shot and told me that he has replaced 3 transmission in people using progressive snap shots.


Richard L. said
798 days ago
I had differculty starting my vehicle for several months after putting on the snapshot,ending buying anew battery.


Cabiria S. said
795 days ago
Plugged in Progressive Crapshot into my 2014 Subaru Forester at lunch today. I have a 67 mile commute. Didn't immediately notice "check engine" light came on and one other warning light. Called Progressive and they only offered to remove me from participation in the program but I could keep the discount I received for originally participating in it. What?! Further explained that they could escalate the matter and see why the device as not compatible with my vehicle. I told him not to bother. What difference would it make for me if after 6 months I might still have a higher premium - or that I would lose my original discount (he could not tell me what percent it was) after 6 months anyway. What a complete scam. Now I have to take my car to the dealership. I sure hope I haven't fried the computer system. Stay tuned. I will let you know.


Robert N. said
781 days ago
I purchased my 2011 Chevy Cruz on February 3rd 2017. I never had any issues with it. I signed up for the snapshot program with Progressive and once I received the device I plugged it in. This was around the beginning of April of 2017. Not long after I started to experience issues I lost power when crossing the highway nearly getting t boned by a semi. My hazard lights would be on when I started the car and sometimes it would struggle to start. Today my car won't start at all and now I can't get to work and my wife is pregnant and I have 3 kids the closest town with a hospital is over 10 miles away. So if anything happens to her or my kids I can't get to them. I am an experienced mechanic I plan on running some test on my car but I'm sure the snapshot device caused my problems and lost wages.


Robert N. said
781 days ago
I purchased my 2011 Chevy Cruz on February 3rd 2017. I never had any issues with it. I signed up for the snapshot program with Progressive and once I received the device I plugged it in. This was around the beginning of April of 2017. Not long after I started to experience issues I lost power when crossing the highway nearly getting t boned by a semi. My hazard lights would be on when I started the car and sometimes it would struggle to start. Today my car won't start at all and now I can't get to work and my wife is pregnant and I have 3 kids the closest town with a hospital is over 10 miles away. So if anything happens to her or my kids I can't get to them. I am an experienced mechanic I plan on running some test on my car but I'm sure the snapshot device caused my problems and lost wages.


Beverly . said
773 days ago
Snap shot ruined my car .car is at dealership. PLEASE HELP


Beverly . said
773 days ago
Snap shot ruined my car .car is at dealership. PLEASE HELP


Jeremey B. said
771 days ago
I have a 2015 Chevrolet Silverado never any problems 3 weeks after plugging in snapshot and my truck is only getting 10 miles per gallon and runs rough. No check engine light goes in the shop in 3 days to find out what the problem is. They think it is computer related. Now I think it might be caused from the snapshot.


Susan M. said
765 days ago
My husband's truck ever ran a day after we installed the SnapShot device three weeks ago. Right now it's being towed and, hopefully, repaired. I just cancelled the SnapShot program with Progressive and really hope that my truck is OK. Obviously, not enough research was done on thee devices before they were unleashed on the public. I guess we're their their beta testers. Our family, for one, certainly can't afford that. This should be criminal.


said
764 days ago
My 2011 Hyundai Santa Fe was issue free until I used snapshot. First the battery died, then when the device was uninstalled the starter only engages selectively. Progressive needs to take responsibility and pay for thus repair


david s. said
760 days ago
have 2010 Chevrolet impala, installed device after 3 weeks check engine light comes on and multiple messages on info screen. I have never had a problem before and wish i had read this before installing this. It comes out today. By the way I have worked at auto dealership for 30 yrs and always maintain my vehicle


Jamie H. said
758 days ago
2014 Chrysler Town and Country - Traction control has been shut off- dash lights are dimming as if my battery is being drained. van is driving rough ever since installing snap shot device about a week or so ago.


Cheryl S. said
756 days ago
Yes I have the same problem everyone is having. Got to Snapshot to save money . It's going to cost money , One car , fix income , nothing works . Lights on dash , no speed , hard to move when you take off . This is very upsetting , I was getting on the interstate to drive 5 hours to my granddaughters graduation . That's to Snapshot I couldn't make the trip . Nothing is working ..


Lisa P. said
754 days ago
Ever since I started using snap shot in my Jeep I have had nothing but problems. Sometimes it will start, sometimes it won't. Then it started stalling out on my when I come to a stop or slow down like around a curve. Either way they are both very dangerous because as you know when it stalls the power steering goes out and I never know if it's gonna start back up. I'm scared to drive it half the time now.


Thomas S. said
754 days ago
I just lost my 2003 Dodge Durango SLT to a fire.
The Sanpshot was plugged in at the time of the fire.
I noticed in multiple commints that people was experiencing short out in fuse panel. Before it cought fire I could smell heavy plastic melting. I had been smelling this on and off ever since I placed the snapshot in my vehicle.



Christina M. said
751 days ago
I am currently a customer with Progressive and have also installed their Snapshot Device on my 2015 BMW 650i. Upon taking my car in for service I was advised that the Snapshot Device has caused damage to the onboard diagnostic system in addition to shorting out portions of the onboard computer system, I have since removed the device from my vehicle and will be returning the device back to Progressive. In addition to this issue I have encountered several other issues with Progressive in regards to their current underwriting requirements. Once the 6 month policy, which was paid upfront and in full has ended I will no longer continue my coverages with them for all 7 of my vehicles.


Ronald h. said
746 days ago
When we put the snapshot in our car it would die when we were stopped and driving down the road. My husband took it to the dealer and as soon as they found out we had it installed they told us to take it out that it damages your cars computer. Well since then our engine light comes on and we have to unhook our battery every night or our battery drains overnight and we have to jump it. When we are stopped at a light with the brakes on it revs up really high and tries to take off on us and we have to put it in neutral. Then when we take off it jumps in and out of gear. We took it back to the dealer and he said that the computer now has to be wiped clean and reprogrammed. He said that they have had numerous complaints because the snapshot is tearing up vehicles.


Amanda K. said
745 days ago
I just plugged in my brand new snapshot and immediately my check engine light and oil light came on as well as my cruise control light flashing. I took it out right away as it concerned me but the lights are still on. Only the oil light went off. I am VERY worried about how this will affect my vehicle. I have a 2007 Subaru Legacy and everything was fine before I plugged it in. I would be interested in participating if this lawsuit will make a difference. They need to take responsibility (especially financially) for all the issues these are causing for people! And the fact that everyone is told "we've never had a complaint like this before", and "you have to prove it was caused by the snapshot" is a complete joke. Awful business/customer service! I wish I had read into this before trusting Progressive and plugging it in.


Shannon C. said
744 days ago
Is this lawsuit close to being resolved?


Brendan S. said
740 days ago
I recently began a premium with Progressive and used the snapshot as a way to receieve a lower cost per month. When I plugged in the device, i was hoping it would be fine; however, the device seemed to completely screw up my computer and cause my transmission to be affected. My truck began to hold 1st gear longer and eventually slam into 2nd. This continued for about 1 week. After that point, I lost first gear all together. My truck currently only operates in 3rd and 4th gear. I have lost 1st, 2nd, and 5th gear because of this device being plugged in. My overdrive signal consistantly flashes and then turns off. Being that I am a 19 year old male in school, all i was trying to do was save some money on my quote, and i ended up having to pay out of pocket to fox the damage that didn't ofcur until the device was plugged in. I truly hope to be compensated for this issue and not be held liable considering all was well until i received the device and started using it. My truck no longer operates normally.


Brendan S. said
740 days ago
I recently began a premium with Progressive and used the snapshot as a way to receieve a lower cost per month. When I plugged in the device, i was hoping it would be fine; however, the device seemed to completely screw up my computer and cause my transmission to be affected. My truck began to hold 1st gear longer and eventually slam into 2nd. This continued for about 1 week. After that point, I lost first gear all together. My truck currently only operates in 3rd and 4th gear. I have lost 1st, 2nd, and 5th gear because of this device being plugged in. My overdrive signal consistantly flashes and then turns off. Being that I am a 19 year old male in school, all i was trying to do was save some money on my quote, and i ended up having to pay out of pocket to fox the damage that didn't ofcur until the device was plugged in. I truly hope to be compensated for this issue and not be held liable considering all was well until i received the device and started using it. My truck no longer operates normally.


Toni J. said
738 days ago
I had a 2006 Cyrsler town and country touring van. Back in 2014, I switched from geico to progressive insurance. At that time they offered me a discount if I tried their Snapshot. Approximately three months later, My van just cutoff and I could not get it to start back up. After taking it to several different mechanics , they all stated that it had something to do with the motherboard not reading my key. However, my lights and radio and electronic doors would work when I put the key in ignition. Went through getting the ignition switch changed all the way to trying to find a motherboard to replace it. After still paying several months of both insurance and car notes, I contacted both Progressive and Nicholas Financial to see if there was anything I could do because I was paying for a immobile vehicle. They both informed me that their was nothing that I could do but to continue to pay. I was stuck between a rock and a hard place so I just keep paying for over a year for a vehicle that was totally fried and still sending it to different mechanics (paying numerous tow fees back and forth) for a vehicle that no one could help me get moving. Finally in March of 2016, I traded the vehicle in for another vehicle, but was not given anywhere near the bluebook value because it didn't run. A couple of weeks ago, my sister brought up that vehicle in idle conversation and her fiancée stated that the same thing happened to his vehicle because he had Progressive insurance and they offered him the snapshot as well. He also stated that Progressive paid to get his vehicle fixed. So I just got off the phone with Progressive who stated that I couldn't prove that my vehicle stopped working because of the snapshot and all they could do was note my file. I told them if they kept records of the phone calls as they stated they did in the beginning of each call, they should be able to go back to one of my calls in either the end of 2014 or the middle of 2015 where I called about my vehicle and NO ONE notified me that they were having problems with the snapshot. They just told me it was nothing they could do.


MARTHA H. said
725 days ago
Plugged SNAPSHOT in 30 days ago, and have Had a DEAD BATTERY twice
My 2014 Tucson Hyundai has only 29,000 + miles, Less than 30,000.
Advance Auto has told me Twice "Something is draining your Battery, and Nothing Should be doing that! I have an appointment at the Hyundai Dealership Thursday, I took the Snapshot out right now because "I had a thought" that "IT" could be the culprit! It makes no sense, no sense otherwise!


MARTHA H. said
725 days ago
Plugged SNAPSHOT in 30 days ago, and have Had a DEAD BATTERY twice
My 2014 Tucson Hyundai has only 29,000 + miles, Less than 30,000.
Advance Auto has told me Twice "Something is draining your Battery, and Nothing Should be doing that! I have an appointment at the Hyundai Dealership Thursday, I took the Snapshot out right now because "I had a thought" that "IT" could be the culprit! It makes no sense, no sense otherwise!


MARTHA H. said
725 days ago
Plugged SNAPSHOT in 30 days ago, and have Had a DEAD BATTERY twice
My 2014 Tucson Hyundai has only 29,000 + miles, Less than 30,000.
Advance Auto has told me Twice "Something is draining your Battery, and Nothing Should be doing that! I have an appointment at the Hyundai Dealership Thursday, I took the Snapshot out right now because "I had a thought" that "IT" could be the culprit! It makes no sense, no sense otherwise!


MARTHA H. said
723 days ago
Took Car to dealership morning, and was told "something if Draining POWER from your battery. and Now It has to have a New Battery. It has only 29,488 miles on battery. He said this should not have happened. When I told him about SNAPSHOT, he said to remove it right now. Having to pay for a new battery. Just praying it did not damage the car. Hoping the New Battery will not be affected by any damage that the Snapshot may have caused.


MARTHA H. said
723 days ago
Hyundai Dealership states something has to replace Battery in my car. it only 29, 488 miles... Told Mr. Mile about Snapshot and told me I had removed it. He told me to come back tomorrow and replace the battery for it had to be ordered. Then we will check the new battery after a week. We are praying that the snapshot did not cause any damage other than the possible damage that it may have caused the defective battery.


Thomas L. said
715 days ago
I put it in my 2017 Jeep I just paid cash for and I have less than 300 miles and all my dash lights are on it's telling me to service parking brake service engine and it dropped out if gear and is on the side if the road right now. Fourth of July weekend and I'm upset.


dejesus v. said
708 days ago
My 2013 scion tc never had issues in the past and I bought it new 0miles plugged this thing in and BANG 2 weeks in battery issues,now today check engine light came on and I have to return to dealer causing me to spend needless gas,and time,during summer vacation on a needless issue. I'm done after this year(shoulda never paid em all up front. Saddening.


dejesus v. said
708 days ago
My 2013 scion tc never had issues in the past and I bought it new 0miles plugged this thing in and BANG 2 weeks in battery issues,now today check engine light came on and I have to return to dealer causing me to spend needless gas,and time,during summer vacation on a needless issue. I'm done after this year(shoulda never paid em all up front. Saddening.


dejesus v. said
708 days ago
My 2013 scion tc never had issues in the past and I bought it new 0miles plugged this thing in and BANG 2 weeks in battery issues,now today check engine light came on and I have to return to dealer causing me to spend needless gas,and time,during summer vacation on a needless issue. I'm done after this year(shoulda never paid em all up front. Saddening.


Cheri W. said
705 days ago
Plugged the snapshot device into my daughter's 2014 Kia Soul. Notified Progressive after plugging in the device we started having issues with the headlights turning off when we used the signal switch. They told me to unplug the device, we did and then the car wouldn't start. Called
AAA and they said it was not battery. Had a family member look at the car and they put the car in Drive 1 and then back in Park to trick the neutral safety switch...the car starts. I'm taking it to Kia!!! Never had any issues out of this car prior to plugging in the snapshot.


Michael P. said
704 days ago
99 Honda Civic...plugged in SS on Saturday, car starts screwing up on Tuesday. NEVER HAD PROBLEMS WITH MY VEHICLE!!! Battery dead all the time.


Regina S. said
700 days ago
I have a snapshot in 2vof my vehicles, I kept wondering why my batteries were dying, and muy dealership to me to check that snapshot


Mike C. said
700 days ago
i just purchased a 2010 chevy malibu. I had it gor 3 weeks no problem. My snap shot from progressive came in so i plugged it in. As soon as a started the car the check engine light came on. And the temp gage dont work and my ac dont work.


Michael S. said
683 days ago
I've experienced the battery drain and had to replace it. I forgot to take out the device with the new battery installed and I almost couldn't start my car the next day! I want in on this class action!


Lauren T. said
680 days ago
I have to charge battery now when i want to drive it. I'm currently sitting in it letting it run on my lunch break so I don't have to find a random person to jump start it after work. I've never had a problem until installing it last month.


James C. said
679 days ago
2016 Chevy Silverado dashboard not working, unplugged snapshot and it works now, fingers crossed


Christian C. said
673 days ago
Shortly after plugging progressive snapshot, my transmission gave out without a known cause. After getting back from my deployment I started driving the car again the same problem occurred and the transmission had to be replaced under warrenty. Since unplugging snapshot I have had no issues.


Christian C. said
673 days ago
Shortly after plugging progressive snapshot, my transmission gave out without a known cause. After getting back from my deployment I started driving the car again the same problem occurred and the transmission had to be replaced under warrenty. Since unplugging snapshot I have had no issues.


Pat B. said
663 days ago
Just spent $500 repairing my car for nothing! The snapshot was blowing the fuse to my crank sensor which I replaced. 2 days later my car wouldn't start. This gadget has caused me money and time wasted. My car has been in and out of the shop for weeks.


Scott E. said
660 days ago
Is there anyone I can contact about filing a lawsuit or something both my Silverado and crown Vic have had nothing but problems and we stuck a lot of cash into them and had suspicion that it was the snapshot jacking up the computers.


Andrew g. said
656 days ago
Not even a week after plugging in the snapshot into my 2002 Toyota celica my battery was drained! And I couldn't figure out why in short a period of time my car was struggling to turn over


Bonnie M. said
656 days ago
Just plugged the device in last night. Walked out today to take kids to school.. car was dead.. I had to jump it..i have another car I am supposed to put it in... I don't think I will now


Jeanie S. said
653 days ago
We experienced the same problems with our truck & car electrical systems after having our auto mechanic install our vehicle insurance company's tracking devices on them. My life was put at risk when my car stalled as I was turning left onto a side road and an 18 wheel trucker was coming in the opposite direction. That really scared me. I did not feel safe in my car after that and bought me a new one. I still have the car (that experienced the problems after the insurance tracking device was installed). We still have the truck and it is still giving us electrical problems. We have all the dates and work orders that we have incurred since the devices were installed (for less than the prescribed amount of time) on both our truck and that car. We are both retired. Now, I have the added expense of a new vehicle.


Michael T. said
647 days ago
I used a monitoring device which damaged my vehicle and insurance company won't reimburse me for my damages


Adriennie C. said
642 days ago
I am new to Progressive I received the Snapshot and didn't plug it in for a couple of weeks. I plugged it in on Thursday 9/7/17 and on Friday 9/8/17 my car is DEAD possible computer damage. I've been in contact with customer service who the two ladies that actually helped me were great. Someone told them that the snapshot was not compatible with my car and to file a fleet claim. Well, can't do that because of the Hurricane in Flordia. So I'm waiting on a call back I work in a state that I don't live in and I hope they are true to there word. I will let you know. if they do not reimburse me for my out of pocket expenses and fix my car I will be joining the suit.


Lauralie N. said
641 days ago
My Prius never had an issue with the battery! It is a 2013. We had the plug in for a month and I didn't drive it for about a week. It wouldn't start! I tried to charge it following directions in the Toyota instructions and got nothing. This was caused by the plug and I am very unhappy!!! What can I do? They require I keep it in, but it killed my battery!


Eileen M. said
640 days ago
I had an electrical problem immediately after plugging in Liberty Mutual's right track device on my 2004 Toyota Solara. Battery replacement and Alternator replacement was needed. I had to end the discount problem informing Liberty Mutual that it caused undue expense and damage to my vehicle. It was obvious when I plugged it in the engine light would come on.


Eileen M. said
640 days ago
Right Track with Liberty's device caused electrical failure/damage to my vehicle.
I had electrical problems for the first time immediately after installing the device. Voltage regulator failed, replacement of alternator and battery was required. Notified Liberty Mutual keeping them updated of events.
I then installed the device again and within miles the engine light came on, after I removed the device the engine light went away.
I contacted Liberty Mutual via email. This is was their reply: Our research shows the RightTrack device is not compatible with your vehicle. We have opted the vehicle out of the program, as we will be unable to collect any information.

They should of recognized this prior to sending me the device! And should of covered the repair of the damage done since they had prior knowledge that my vehicle was not compatible yet did not disclose it and sent me the device. My vehicle has not been right since.
I kept everything from A to Z regarding the events. All emails and receipts.


Lauralie N. said
640 days ago
We have 6 cars we put on the progressive units. 2 batteries have died (less than 5 years toyota original) and a new suburban battery that is strugglng after a year. They have only been installed a month or so! It is costing us a fortune! I am so upset!


Bob S. said
639 days ago
My truck was fine until I used the snapshot, now Ford Motor Co can't find what's wrong, the wiring system somewhere is fried! I have a 2000 F-150 Harley Edition that according to Ford is worth $300.


JoAnn H. said
637 days ago
Same problem. Battery discharging. Rear lights on for no reason. Door locks don't work. I even talked to a representative and brought up my concern about it. Took the device off this morning. I hope I don't have to buy another battery. Just did about 4 months ago.


Dustin M. said
635 days ago
So glad I came across this. My battery has been dying overnight for about a week. I thought I needed a new one or a new alternator and tested them and everything came back ok. Could not for the life of me figure out why this keeps happening so today I scoped out the interior for every little button to see if it was stuck or if a light I couldn't see was staying on and I came across the snapshot with its light blinking on it and ripped it out. I looked it up and came across this. I put my battery on my charger and it started up just like the last few days, just drove it around about 15 miles. Hopefully it starts tomorrow!! If this is the reason I haven't been able to use my car, that's messed up. Thanks a lot progressive!!


Lauralie N. said
634 days ago
Make it 4 dead batteries out of 6! My daughter is stranded at a Target in Nashville right now. She got jumped at her condo, drove around to charge it back up for 30 min. Went upstairs and it started for her 10 minutes later. After shopping for 30 min., it is totally dead and won't even jump! I just pulled the devices out of the 2 remaining vehicles. $275 to get the daughter in Gainsville a battery delivered and installed. I'm sure this will cost as much or more! UNBELEAVABLE!


Derek M. said
632 days ago
Snapshot installed three days later it melts starts smoking I go to pull it out burn my hand and van won't start


Justin O. said
627 days ago
I had snapshot devices in 2 of my vehicles a 2004 Subaru Impreza RS and a 2005 Subaru Outback XT, we had problems with both devices initially because they could not get any data out of them so we returned those and were sent new ones. Within 3 months I had to buy a new battery for the Impreza. 2 more months go buy and the battery is Junk again. I got it warrantied and then only a few weeks go by and it won't start at the top of my driveway, tested the battery..it's bad. Not only that but my clock flickers now and several modules are no longer readable with a scan tool. Also the Outback was in an accident and we bought it back from progressive for a parts car and it sat for 2 days and then IT wouldn't start either....bad battery. I am an automotive tech and can tell you these cause parasitic draw on batteries which can damage sensitive computer controls and certain makes and models are especially susceptible to this type of damage.


robert v. said
610 days ago
2002 cadillac SLS 53000K 1.plugged in snapshot,battery went dead,2 no one in or near car, horn started blowing until the fuse burned out(relay is good,horn continues to blow if new fuse is installed) 3.dash lights began to work intermittently 4 service suspension came on ,mechanic can not find any problem with system!


Jimi D. said
608 days ago
2 year old battery completely drained from my 2012 Honda Civic due to having Snapshot plugged in. Need a jump every morning after I leave the device plugged in over night.


Dick I. said
607 days ago
I think Flo got pretty hair.


Lynn B. said
600 days ago
Had my mom join progressive they sent a smapsoh she put it in on 10/19/2017. Next day car was dead, the dash board lights all blinking and CD player tries to run really weird. Newer battery never had any issues before snapshot. Called progressive they arranged for tow. Then they called back asking about the car and suggesting it may be the battery or an alternator issue. Never knew there was a problem now it's going to the dealership I'm hoping there's no electrical damage. My mom is 83 on SS. I am so angry.


Villa L. said
598 days ago
Plugged the snapshot up in my daughters 05 Chevy Malibu, even though it's an older car, it ran like a champ, until I plugged the snapshot in about two weeks ago, now the car will not start, and it is 383 dollars to possibly fix it. NOT HAPPY, WISH I HAD READ ALL THESE COMPLAINTS AHEAD OF TIME


Ping J. said
597 days ago
I have the same issue. After plug in the snapshot, I have to jump start my suv twice recently even just listen music for less than half an hour.


adam o. said
596 days ago
I can attest this happened to my 2009 Mazda 3 2.0L. Replaced the battery at 10,000 miles after purchasing new. 2 years later, with regular use, I applied the snapshot machine, and after a week of disuse it had discharged my battery to the point it would not turn. I plugged in a trickle charger despite a relatively new condition for this battery and was able to start the car accordingly. Nonetheless, their snapshot was certainly the cause of the issue.


adam o. said
596 days ago
I can attest this happened to my 2009 Mazda 3 2.0L. Replaced the battery at 10,000 miles after purchasing new. 2 years later, with regular use, I applied the snapshot machine, and after a week of disuse it had discharged my battery to the point it would not turn. I plugged in a trickle charger despite a relatively new condition for this battery and was able to start the car accordingly. Nonetheless, their snapshot was certainly the cause of the issue.


Heather S. said
594 days ago
I plugged in the snapshot device in my car and it ruined my vehicles battery, altenator, and my car never ran the same again. After filing a claim... the approved certified mechanic who progressive sent me to could not prove the device caused the issue.


fonda a. said
592 days ago
i had used the proggressive snap shot device on my truck and car about a year ago and the computer went out on my dodge it costed me 1200 to replace and i did not realize it was this device until about 2 months ago i did the snap shot again thinking it would save me on insurance and since i have had 3 vehicles my dodge truck my jeep grande cherokee and my hundai sante fe all i have had to replace battery that are over 100 dollars in my sante fe and i cant afford right now one for my truck and one for my 16 year olds car. i sent the devices back early because it tore up all three cars i got now nothing runs right


Ray A. said
590 days ago
Plugged in snapshot a couple weeks ago. Two days ago truck wouldn't start. Killed my starter and alternator. Also drained my new battery overnight recharged battery hoping it's ok guess will find out in a couple days Called them and took it out and sent it back.


Suzanne F. said
587 days ago
I put the snapshot in my 2010 Chrysler 300 C Hemi and it wouldnt start- took it out still wont start-its not my battery because the radio and lights work-this is not good and probally going to cost me alot of money now!!!


Kasey D. said
587 days ago
Had snapshot for 5 and a half months now after returning it. I took it to get my car code checked now my port is not working and have to replace all the wiring for my vehicle. Waiting to hear back from progressive.


Stefan S. said
585 days ago
2018 Acura TLX - Just installed Snapshot last week and the battery is completely drained, I went only a few days without driving the car. Doors won't even unlock with my key fob. Will update if I already need to purchase a new battery.


David T. said
569 days ago
Ran the battery Down on my 97 Volvo 850 mutiple times progressive accused me of removing the device each time. On the last occurrence it was 19 degrees out I had to get a jump start from my neighbor and it caused my airbag light to come on, the over current protect fuelpunp relay "$219" and my battery exploded on my car and his alternator at $358 all of that because the stupid snapshot had run my battery down when it was below freezing and the battery "froze" which happens when a battery runs flat below freezing conditions...
R


Michael F. said
565 days ago
How many people have been killed or hurt because of Snapshot? I had Snapshot in both my vehicles, both of which are Toyota's. I noticed a loss of gas mileage and lack of performance right away. Both my cars also had serious issues with this device as if someone was hacking into my cars computer! Both my cars acted very strange as my car's engine would just cut off, or- Then I had sudden acceleration as suddenly the engine's RPM's would race, I had to put my automatic transmission into (N ) neutral and get out of gear. My car's engine would continue race, until I turned off the ignition key. I wonder now if Progressive, and or the FBI are experimenting with hacking our cars with this Snapshot device? Something is very wrong, I only wonder how many other less fortunate people have died with this Snapshot device plugged into their cars computer, this is fucking scary, straight out of one of Steven King's horror stories! What does Snashot really do? Also; is the government behind 'hacking' this device to control our cars remotely? Saving 10% off my auto insurance really worth all this trouble and I have 'Safety' concerns? I sent both my Snapshots back to Progressive Insurance, after using them for only about 2 months, I hated this Snapshot device, it is unsafe and I don't want my car's computer 'hacked' into and be KILLED!
I REALLY want to know what the hell is going on! Please someone tell me?!
Thank you.
Sincerely Michael Fogarty
1005 Morrison Drive
Mesquite Texas 75150
Email: mics972@aol.com


Tim M. said
559 days ago
I had snapshot a while back. Since I'm retired I hardly ever drive. At the end of the process there was minimal savings. Not worth the trouble. Thank god I didn't experience some of the horrors that others experienced.


Justin W. said
547 days ago
My 2006 Saturn Relay gave me zero starting problems for the last two years. I just plugged the snapshot device in Tuesday December 12 2017. I drove it the twelfth, in the morning on the thirteenth, not at all on the fourteenth, then this morning December 15th 2017 my van refused to start. Even after trying to jump the vehicle it refused to start, which given the van hasn't given me this type of trouble before now logic dictates that the foreign object in the system either drained the battery or shorted the system.


Amy C. said
522 days ago
My car battery is still under warranty and never any issue until I plugged in Snapshot - caused me to miss 4th day of new job and was despondent so upset I had s mental health crisis t


Tyler F. said
519 days ago
my wife and i pluged in the snapshot divice and 1st it killed our battery.2nd it fryed our electronic ignition and control modual.i can only hope it hasent dammaged the ecu.our car is a 1998 saturn and it has been the best car ive owned.i had spinal surgery 10 months ago and had 5 vertabrae fused and now i have to walk.its very painfull .


Tyler F. said
519 days ago
my wife and i pluged in the snapshot divice and 1st it killed our battery.2nd it fryed our electronic ignition and control modual.i can only hope it hasent dammaged the ecu.our car is a 1998 saturn and it has been the best car ive owned.i had spinal surgery 10 months ago and had 5 vertabrae fused and now i have to walk.its very painfull .


Tyler F. said
519 days ago
my wife and i pluged in the snapshot divice and 1st it killed our battery.2nd it fryed our electronic ignition and control modual.i can only hope it hasent dammaged the ecu.our car is a 1998 saturn and it has been the best car ive owned.i had spinal surgery 10 months ago and had 5 vertabrae fused and now i have to walk.its very painfull .


WESLEY J. said
517 days ago
hello, i have a 2009 cadillac cts4 and am currently using the snapshot and for the past 2 weeks i have had to jump start my car everytime i wanna drive it the batter drained after i drove it for an hour and turned the engine off then turned it back over and bam battery is dead this is becoming extremely frustrating asking people from work every day to give me a jump i have video evidence that this is the cause i had my battery altenator and starter tested at the dealership and everything is and they told me its the snapshot it has lights on it that never shut off


Carrie W. said
506 days ago
Please include me in this lawsuit I purchased a 2006 Toyota 4 Runner 199,997 miles and got the snapshot in my car for 4 months but withing the first month I constantly having to jump my battery which is a Toyota brand battery. Also my transmission had to be rebuilt a month after the purchase of the vehicle


Andrew S. said
506 days ago
I am stranded in a car that appears to be completely drained of electricity currently, luckily at a gas station, and this is the second time this has happened. I drive a 2013 Hyundai Genesis and had to pay over $1,000 to get new batteries for the car as I was told that the batteries were completely drained and new ones would be needed before the car would work properly again, i assumed it was a battery defect at the time. I am now experiencing the same issues less than 3 months after purchasing new batteries. This has caused me inconvenience and has cost me money - I believe I should be compensated for the batteries that I had to purchase and if I have to purchase more batteries I believe Progressive, or the device manufacturer, should be liable for that as well. Please feel free to contact me regarding these incidents and let me know how I can help. I would also like to make sure that I do not have issues from Progressive because of this lawsuit and would like to talk to a lawyer.


Ashley H. said
503 days ago
Plugged the snapshot in my new to me less that 30K miles Certified (just a month ago) Toyota Camry Friday morning. Ran a quick errand Saturday with no trouble then go out to it Sunday afternoon and it won't start. After continually trying it finally started. So frustrated and scared of what is to come next. Of course being Sunday I can't find out anything. Tomorrow is supposed to be my first day off (I work 7 days a week sometimes around the clock) and now I'm having to deal with figuring out what is wrong with my car.


Christine S. said
497 days ago
I had it in my car for over three months because they never asked for it back and you can't take it out until they do. Now my car randomly doesn't start. Not happy at all.


KARISSA L. said
489 days ago
I plugged in my device four days ago. I have NEVER had a problem with my car until now. I was late for work and it barely started. Unplugged the device and now it wont start at all. Very upset that I have to work all night and then stay up even longer to have it checked out.


Jason P. said
488 days ago
I am also experiencing issues with the Progressive snapshot device.. and would like to be included in this lawsuit.


Roxanne L. said
486 days ago
I would really like to be in on it. They have you drive for 6 months. Promise a 15% discount if ur a good driver. So final result was I’m a good driver but they are raising my bill 4.00 a month because in the first quarter I got an eform discount. Also... I spent at least 4 hours during the time I had it on the phone with their tech support due to it not working then they also encourage running red lights. When you are on country roads and going 55 and then suddenly the lights change. You can either stop or run it. You also can’t get your documents online on their app for your policy and what you pay and did pay the previous period.


Indigo . said
486 days ago
Wow! Yes, I experienced the same problem starting today. I have had the snapshot for about a month. The battery in my vehicle is brand new. The battery light popped on. I was shocked because the batter is less than two months old and barely even drive my car. I had the car jumped after taken that battery out and putting an older supposedly newly charged battery in and went less than 15 miles and my car would not crank. I called Roadside Assistance and got a jump and after three mins the car stopped again. I then had to wait three hours for a tow truck. In this case, I know it is the Snapshot device because my battery was brand new.


Taylor L. said
485 days ago
2005 Honda Cr-V had to purchase new battery and snapshot still drained the new one


Zachary T. said
481 days ago
Before getting the snapshot, I had a car battery that was two months old in my 2009 Volvo V50. Two weeks after putting it in, my car battery was dead. Because I had a warranty, I had a new battery put in and yet again the battery died about a week later. I have gone to a mechanic to recharge the battery twice now and it keeps dying less than a week after each visit. They have been though my car several times and can't seem to find any faulty part that could be causing this. I googled Snapshot on a suspicion it could be this device that was draining my battery and was floored when I found this.


Clayton B. said
481 days ago
I have an 2002 Ford Focus. Never any running problems. Car started sputtering so I figured time for plugs and wires. Got to the part store and smoke started rolling out from under my hood. I thought something started leaking on my exhaust. Wouldn't stop. Everyone that was at the store started helping me try to find what was wrong. Finally one guy spotted where the smoke was coming from. It was coming from a plastic guard that protects the wiring from being cut by the metal fire wall where it goes into the car. So we looked under the dash inside to see how bad it was. There was no damage. But when I went to get out of my car I noticed that the Snapshot lights were blinking. I reach up to take my keys to shut it off and found that my keys were in my pocket. I removed the Snapshot, the smoke finally stopped, my car ran fine. So I took it straight home. I am going to take my car to the dealership and have them check my car with the device out and then with it in. This device should only be active with the key on.


Sean W. said
480 days ago
We have 2 snapshots, and they are both causing issues. Issue 1: Snapshot is in our 2003 Jeep liberty - battery is constantly going dead, even with a brand new fully charged battery. Issue 2: It is in our 2010 Chevy Avalanche - Snapshot interferes terribly with OnStar, not only can Onstar not communicate it's monthly report. It has just become apparent that it interferes with an and all communication. For example, the tracking always show the device in the wrong location; between 30-90 miles from where it actually is. If we unplug snapshot, tracking works fine. This completely undermines one of the main reasons for having OnStar - if vehicle was in a crash, and driver unable to call for help, OnStar would automatically be alerted and then send emergency help to the location. But, with snapshot plugged in, they would never be able to find the vehicle in it's actual location.


Tracey V. said
477 days ago
Wow! Went to go food shopping yesterday & my car would not start. The battery was dead. Wondered about how much the Snap Shot was taking from my battery but never imagined it would drain it completely. This battery has 1 more year on it's 5 year guarantee so not if I should also contact that mfr. Progressive should pay for the new battery I now have to buy. Glad I checked this out!


Tyler F. said
473 days ago
Still fighting with electrical problems since I put in the Snapshot. I just had a second fuel pump fry on me and still having issues with the electrical parts on my car either not working or working very slow.


Robert B. said
466 days ago
I have a 2002 Ford explorer that was perfect plug in the snapshot and now the gas gauge the auto headlights don't work. The wipers only work on high and the rear one quit all together. The check engine light came on and went off a few times and the o/d light was flashing really fast. I call progressive and they had set up a appointment with the dealer and was told it was a big coincidence. I'm not buying it. I'm not after anything but to get my car fixed


Jeanie S. said
460 days ago
I would like to know if there is a class action lawsuit for this.
Back in April of 2015, my husband & I had our auto repair person install an insurance tracking device into both of our vehicles. Shortly after that, I broke my wrist in a freak accident, so I did not drive my car for a month. When I was able to drive it, it was having problems. I was driving to the house of my stable assistant. When I turned left onto the side road, my car shut off. At that same time, an eighteen wheel truck was coming in the left lane. Due to my speed, I was able to get into the side road. I could have been hurt badly or even killed. My husband was also having problems with his truck. He thought his transmission was going out. I went to a Transmission Repair place. The front person there suggested the problem with both car & truck could be with the Insurance Tracking Devices. I immediately looked online when I got back home and saw sites referring to this concern. I sent links to our Insurance company and they told us that we could stop the devices before the actual ending time, which we did.
My car had electrical wiring burnt out under the main computer system, which was repaired. Our truck still has problems with the lights and the radio and some sensors have been replaced. I am afraid to drive my car. I bought a new car because I did not feel safe in the car that had had the tracking devices installed. I am retired. I should not have had to buy a new car because of a problem created by an Insurance tracking device. My husband is also concerned about his truck.
I would like to be part of any class action lawsuit. That insurance tracking device could have cost me my life. I have all my records of repairs on both vehicles since the Insurance tracking devices were installed. This has been a financial & emotional hardship.


Beth H. said
438 days ago
I have 2 vehicles one is 2 months new to me. I paid top have a private diagnoses done after i bought car to ensure that i wasnt getting a lemon. My 2007 Vw EOS no longer starts on its own I have to jump it every morning. I kept wondering what is draining my battery every night. I turn everything off then it dawned on me and I researched it and i discovered i wasn't the only one with this ossue.


Selinda L. said
433 days ago
Having some trouble with this snapshot device now. I had it for 30-days and I had to get a jump 3 times this weekend. I took it out today and I will not be putting it back in, with two kids I cannot afford to be stranded due to this device. It suppose to save you money when really they are just tracking your every move and ruining your car. I never had a problem like this before with my battery that's not even 2years old. Something has to be done about this.


Keli S. said
428 days ago
I began having a problem with my battery yesterday before work. I didn't leave any lights on. No devices (except Snapshot) were plugged in. I tried starting my car after I dropped my son off at school, but it wouldn't stay on. Eventually it wouldn't start at all. Lights and radio came on though. It took my mom, brother and sister to figure out how to start the car again just to get it home. They tried everything until my brother thought to take out the snapshot device. As soon as this happened, the car started and was able to be driven home. The device was plugged back in and no more than an hour later, the battery was drained again. This device runs ALL the time, so it's no wonder it IS the reason the batteries drain.


Keith L. said
426 days ago
After 2 weeks of the device plugged in my truck doesn’t want to start. Can’t find an issue except this dann thing. I need to save money but not if it’s gonna make me spend money I don’t have to fix my truck. It’s time to sue. This is bulls..t. I’m pissed and plan on doing something.


Leanna E. said
425 days ago
2006 Chevy Hhr has electrical problems now.


Meladee H. said
424 days ago
Battery died after use of the snap


Julie B. said
422 days ago
Since I had my snapshot, each time I would start my car it would be harder and harder. Until today when I went to drive my sone to school and my battery was conpletelt drained. Luckily I wasn’t out somewhere and left stranded with my kids. Now I’m left to deal with this battery issue.


Brandy T. said
420 days ago
I had my snapshot in for 24 hours and my car won’t start. I had my car’s oil change 2 weeks ago and inspected by the dealership and everything came back ok. I have 2012 Hyundai Sonata, I’m sending the snapshot back!


Christy B. said
416 days ago
Since I plugged in the snapshot I have had a drain on my battery that is less than a year and a half of. :(
I have bee stranded now twice and run the gambit on what could be wrong. Now I found this and I think I understand. Can I save my batter if I just unplug the stupid thing?


Solomon N. said
416 days ago
I had used the proggressive snap shot device on my 3 trucks and a car about six months now and the computer went out on my nissan and toyota and both cost me about 1900 to replace and i did not realize it was this device until about a month ago i did the snap shot again thinking it would save me on insurance and since i have had 4 vehicles my Nissan Xterra truck my Toyota Tacoma truck, my Toyota Sequoia truck and my Mercedes Benz car all i have had to replace battery that are over 100 dollars each. I have removed the devices and plan to return them to Progressive Insurance.


Theresa G. said
416 days ago
I plugged my snapshot in 6 days ago and now I am having horrible electrical issues. I can't even drive my car at this time. I have made one payment on my vehicle and now all I'm looking for is answers. My dad is a mechanic he hooked his computer up to my car to see what it was reading 10 codes popped up all relating to electrical issues. My dashboard is going haywire telling me to service basically everything that is electrical. Gauges are freaking out going all over the place. Mind you my father is a mechanic and has never seen what my car is doing ever before. I want answers!!!


Finny K. said
415 days ago
I have the SAME exact issue. I just got a brand new vehicle and installed the Snapshot device. After a week DEAD battery, I thought that maybe i left a light or something however when it happened a second time after a few more weeks, I knew something was up. I had the dealer check the battery & said everything was fine. The third time it happened again so i took it to the dealer and they determined that the Snapshot device was draining the battery (since it draws current over the cars OBD port). I would like to be included in this Lawsuit because after the third time my battery drained, It now needs to be raplaced and my car has less than 5K miles!


Rosa M. said
409 days ago
I plugged in the snap shot devices on both my vehicles two weeks ago. Today, May 2, 2018, both of my vehicles would not stay on. They struggled to start and then turned off. A 2010 Toyota Tundra and a 2003 Dodge Grand Caravan. I have never had any issues with my vehicles and I am very good at keeping the maintained. I have removed devices and called progressive and reported the issue, but now I'm left with the expense of replacing batteries on both my vehicles.


Sierre J. said
407 days ago
I have a 2013 Hyundai Sonata That Was Working Fine Until The Day i removed My snapshot Device On June 3rd 2018 i left work My car started Perfectly i got home Removed the Device Put my car in parked Got out went in the house Came back out bout 30mins later to go to the store and Boom My Car Wouldnt Start 😡😡😡. Can Somebody tell me wat is Wrong ?


Jillian C. said
404 days ago
I've had my Snapshot plugged into my 2008 Volvo XC90 for about two weeks now. Everything seemed to be fine. Yesterday, I went to the store, about a mile from my home. About halfway there, my Snapshot started beeping (foot wasn't on the brake) and then my check engine light went on and I got warning messages about anti-skid failure and transmission failure. When I came back out to the car to leave the store, the messages were gone, but the check engine light was still on. I checked my Snapshot and when it beeped and the messages appeared, the Snapshot quit recording for a minute. I went to take the kids to school this morning, and I now have a message saying Engine System Service Required. I'm going to try contacting Progressive to see what they say, but after reading all of this, I'm not sure any savings are worth the hassle this thing causes.


Shila C. said
396 days ago
I have this device plugged in on my 2006 Ford 500. Since it's been plugged into my car my electrical system has completely started to shut down my air conditioner no longer works Cruise causes my car to decelerate and stopped on the highway my fuel pressure sensor is now bad this is by far the worst experience I've had with a device.


Gina P. said
395 days ago
I have a 2016 Toyota Camry, with less than 25,000 miles. My battery is completely dead and will not even hold a charge. I installed my snapshot a month ago.


Thomas A. said
392 days ago
I just paid over 1200 to have my Volkswagen fixed after plugging in one of these devices.


Gerald T. said
386 days ago
I have a 2012 Yukon Denali i have never had any issues but 2 weeks after i plugged the ss in my battery dies my radio turns on and off everything resets while driving all kinds of warming lights come on that i never seen before and the repair shop can't get a reading on my truck says computer is bad called progressive waiting on a call back i hope it's fixable i love my truck


Gerald T. said
386 days ago
I have a 2012 Yukon Denali i have never had any issues but 2 weeks after i plugged the ss in my battery dies my radio turns on and off everything resets while driving all kinds of warming lights come on that i never seen before and the repair shop can't get a reading on my truck says computer is bad called progressive waiting on a call back i hope it's fixable i love my truck


Bradley P. said
376 days ago
My dodge truck battery was dead last week and I had no idea why until I came across this post. It was a inconvenience as i needed the truck for an errand of which I was late . I will now unplug this device when my vehicle sits for long periods.


said
375 days ago
I got towed from monticello ny to new Rochelle ny because I have a 4x4 the hook up was 80 100 mile tow I got a whole new engine control from unit do to reprograming of unit from the snap shot device the original gm unit does not work in my car it wont start the engine control unit I had to get is one after market my engine control unit control everthing my oil the transmission and runs off of that so the harness alone was fifteen hundred then the ecu unit had to be programmed to run my engine ....the harness had to be customized to fit my engine which is old today...I don't have electric fans in my car


said
375 days ago
I got towed from monticello ny to new Rochelle ny because I have a 4x4 the hook up was 80 100 mile tow I got a whole new engine control from unit do to reprograming of unit from the snap shot device the original gm unit does not work in my car it wont start the engine control unit I had to get is one after market my engine control unit control everthing my oil the transmission and runs off of that so the harness alone was fifteen hundred then the ecu unit had to be programmed to run my engine ....the harness had to be customized to fit my engine which is old today...I don't have electric fans in my car


Dusty R. said
374 days ago
My 2014 Dodge Dart died out of nowhere. NEVER had a problem with the battery or anything else for that matter. We tried to jump-start several times but it wouldn't hold a charge. We managed to get to a gas station where it died again. We when called to have a tow truck take us a mile down the road to Walmart to buy a new battery. as soon as we put it in the car started right up. Needless to say, we unplugged the snapshot device and won't be plugging it back in!


Gary C. said
374 days ago
2017 volvo xc90 T8, would not start, would stop charging, multiple alarm codes. Car was only 3 months old. This all started when i put the snapshot in. Even after removal of device still had electrical/cpu problems


Lindsey B. said
373 days ago
2006 Pontiac G6. I just received my snapshot yesterday, I went to leave work for lunch today 6/7/2018. All my gauges started going crazy. I pulled into a gas station and unplugged that thing thinking that is the only thing that could be causing this to happen; since this never happened until I plugged it in. Once I unplugged snapshot and left the gas station my car did not do that. I will continue to monitor it to see if it happens again with out it!


William s. said
357 days ago
2008 Kia sportage. put the device in my car and my battery has died three times. I called to ask Progressive if it could be the device drainjng the battery and the Customer Service Rep said she never heard if that issue happening and that thedepartment I would need to speak to closed at 12 midnight, i called at 11:45pm on a Saturday night, and would open Monday at 8am. I assume EST and said thank you and hung up. I started researching if anyone else has had this problem and found this. I cant believe she lied to me.


Ronald K. said
343 days ago
Battery drainage and check engine light came on. I have 2015 Chysler 200 and snapshot has been installed less then thirty days. Car would not start or jump start never had problems until installing the snapshot.


Rafael C. said
343 days ago
I received the snapshot Device 3 weeks ago for my 2017 Dodge Journey and now I have a dead battery and check engine light on. I’ve had zero problems before installing the snapshot Device but now since I did install it I’m having battery problems I have to jump start my vehicle daily now until I get a new battery


Eleisza S. said
334 days ago
Yes I put this devices in my husbands car . He would unplug it and the car worked fine every time it was plugged in the car would turn off this is bs this device was supposed to be a discount program not lets destroy our customers vehicles . Devices always makes noise when we were driving I thought it because we were breaking to hard or driving to fast ..but it started to do it all the time when you started th car . . The biggest issue was when the car stopped working when I was driving it we even jumped it and nothing happened .


Dyeanna F. said
328 days ago
I have a BMW 335 and I recently went with progressive and soon after I received the snap shot. After installing at 5 pm I turned car off, went into house only to have no car in the AM. I called and the tech support said they were not aware of any issues however remove the device and call Monday. I had AAA come out and the car did start and is running however, I had so many unusual behaviors in the cars system it was freaky. The alarm went off and the trunk would not open, doors were not engaging....on and on. I will not be reinstalling this device. I will be sending it back. I will be in the lawsuit due to the battery replacement at this point. If I have any further malfunction I will return t this blog and report.


Sarah E. said
327 days ago
I knew nothing about this and recently changed my car insurance to be cheaper since I have a 10yr old car that I own and Geico was more expensive. I just plugged the device in my vehicle last Thursday or Friday, July 19 or 20, 2018. This Saturday, the Check Engine light came on and I immediately took it to a place. They changed my oil, checked all my fluids and said all seemed fine. Never moved vehicle again until Monday morning, drove the 15min drive to work, no problem. At lunch, lights came on and it started "bogging down" as if it were the transmission. Luckily the plaza I was going in had a Tires Plus. They called me and said they can't find an issue, but the code keeps coming up with transmission issue. I asked them if it could be the "Snapshot". And they said without a doubt. I'm pretty peeved to think of how well I have taken care of my Subaru Forester and that this small thing could mess it up.
Please let me know if there is anymore information needed.


Taylor G. said
320 days ago
Started using snapshot a little over thirty days now. I noticed a few days after plugging the device in my car was acting very strange, I have had the vehicle for 3 1/2 years never a single problem with anything always get oil changed filters etc and the car ran without an issue. I started to feel the car pulling like I couldn't accelerate properly and it would come and go then one day my car wouldn't start and transmission light came on. I turned off the car and back on and it went away so I summed it up to a glitch possibly. From then the light was off but the car still had same issue with pulling. Today I was driving and all of a sudden check engine light went on and I couldn't get up over 40 mph without pushing the car. I went to the nearest mechanic and they hooked the computer sensor up to it which determined that its an electrical issue with the gear communication and the transmission. I removed the snap shot device after speaking with mechanic and progressive. He was unable to clear the error and stated this is the result of the snapshot device and numerous complaints for same situations as far as electrical have taken place. I am currently waiting to get a quote from the car dealer as since the computer in the car is now messed up the only people who can fix this is the dealership. I have spoken to a rep from progressive who stated he would file a claim and someone would contact me. I have not heard from progressive as of yet and I am definitely not plugging the device back in. Please let me know how to join in on this as its not fair for people being offered a device to save us a few bucks and it ending up costing us 500-2k to fix the problems this device is causing everyone.


Ted M. said
320 days ago
Device installed in a 2002 Mazda 626 on 6/29/2018. I pretty much had no problems until last week when out of the blue, my battery light came on and my headlights and dashlights went SUPER BRIGHT. My windshield wipers started working so fast I thought they were going to snap off. I made it home and asked a mechanic friend what could be causing the problem. He asked me if I had installed any new electronic item in the car. I told him I couldn't think of anything, and then I remembered the Snapshot device. He told me to take it out immediately, and then bring the car in to be checked. So far it looks like damage to the voltage regulator, but we won't know if anything else has been damaged until the regulator has been replaced. I am so hoping that the ECU has not been damaged. When I contacted Progressive about this, they wrote it up as "incompatibility." When I mentioned that the car is damaged, I was told that if the mechanic has proof that the device is what caused the issue, to call them back, submit the proof, and they would open an in-house claim for reimbursement of damages. My mechanic says that it is very likely that the Snapshot device did cause the damage, but he doesn't know that he can supply any proof of it.


Zach B. said
289 days ago
should just harm the direct descendants of the inheriting accountants


Zach B. said
289 days ago
should just harm the direct descendants of the inheriting accountants


Zach B. said
289 days ago
should just harm the direct descendants of the inheriting accountants


Zach B. said
289 days ago
should just harm the direct descendants of the inheriting accountants


Alexander G. said
276 days ago
Me and my brother both have the same model Lexus IS250 and both put in snap shot about 45 days ago! Now both within a week we have had ECU problems and lights coming on like we never seen! Lexus said 7k in repairs! It's 100% snap shot no way can two cars have the same problem at the same time. One common detonator is the snapshot!


Kathleen W. said
271 days ago
the snapshot program is a failure. I too am experiencing the same problems. I had dead batteries. when calling Progressive I was told they use the same device over and over again it has ruined my cars alarm system. I have an alarm system so I can use it. tomorrow at 2 at purchase another battery. The snapshot device draws current 24/7 on your electrical system. my Volvo S60 60 is now telling me that I have message lights it is interfering with the car's computer system. I put this device in my car to save money and I is so poor that they need to recall it. all Progressive can say is that they are sorry. This is not what I expected when I installed the device in my car. I do not recommend anybody putting the snapshot device into their vehicle. it interferes with the alarm systems computer system electrical and now I have to spend money to have my car fixed. I believe that anyone who has an alarm system should never put the snapshot device into their vehicle. you experienced nothing but a heartache. there needs to be a recall on this snapshot. Let Stand Together. united we stand divided we fall . the snapshot device was removed last week and now I'm stuck with nothing but trouble from my computer in my Volvo S60. The car is throwing messages at me and I am trying to fix one problem at a time. had they told me they were using the same device that others had previously put in their car or of any of the troubles that were rising from this device I too would never have put it in my vehicle to save money on my premiums. This has been a DISASTER to say the keast.. Suncerely Kathleen Williams


Vanessa K. said
270 days ago
The snapshot killed my car battery. I had to get a new battery.


James E. said
265 days ago
The Snapshot device killed by battery in my 2011 Ford Escape. The device also stopped working. I had to buy a new battery. When a second device was received my battery again went dead in a matter of days. I removed the device and my battery was able to hold a charge. So much for the device saving me money.


James E. said
265 days ago
The Snapshot device killed by battery in my 2011 Ford Escape. The device also stopped working. I had to buy a new battery. When a second device was received my battery again went dead in a matter of days. I removed the device and my battery was able to hold a charge. So much for the device saving me money.


James E. said
265 days ago
The Snapshot device killed by battery in my 2011 Ford Escape. The device also stopped working. I had to buy a new battery. When a second device was received my battery again went dead in a matter of days. I removed the device and my battery was able to hold a charge. So much for the device saving me money.


Brian P. said
245 days ago
My snapshot device cases my 1997 Toyota Tacoma to catch fire while I was driving down the road. No fuses were blown. This means the system was overloaded by the snapshot. My entire dash was melted and entire electrical system has been destroyed.


Brian P. said
245 days ago
My snapshot device cases my 1997 Toyota Tacoma to catch fire while I was driving down the road. No fuses were blown. This means the system was overloaded by the snapshot. My entire dash was melted and entire electrical system has been destroyed.


Zacharias G. said
235 days ago
F-150, 2013, multi electrical problems. Final straw was a dead battery today. Dealership warned me that it was snapshot, and if they found that it was the device causing g the problems, it would void my warranty. Called progressive and they want me to send the device back, but to a specific person, all hush hush, and that they'll start a "fleet claim" against any possibile damage.


Anthony C. said
227 days ago
I had this issue, left me stranded, I never thought the SnapShot could've been the cause.

Please contact me if there is to be a Class Action Lawsuit.


Betty D. said
222 days ago
I wish I would have researched snapshot before letting them talk me into using it. My 2005 Chrysler Town and Country is completely dead. The needles and RPMs were revving beforehand when I started the car, but I never suspected this device. I've had it in my car for about 3 months, and I've never had one single problem with this car before now. Now, my key fob won't even work. I do not have another car, and I have health issues which require me to see specialists. I cannot believe this is happening.


maurice D. said
219 days ago
I have 2008 Chevy surburbon has no problem at all with the truck before I installed snapshot after I did I could be driving down the road and it would just kill reducing engine power stabilizer link control come of and have to wait 5 to 10 minutes before I will restart sometimes longer


maurice D. said
219 days ago
I have 2008 Chevy surburbon has no problem at all with the truck before I installed snapshot after I did I could be driving down the road and it would just kill reducing engine power stabilizer link control come of and have to wait 5 to 10 minutes before I will restart sometimes longer


anthony m. said
211 days ago
I plugged it in to my 2008 Pontiac grand prix and now my car is broke down and I have been trying to fix it for the month and a half and have spent a bunch of money in parts trying to fix it and have not been able to get it running


Shawna H. said
202 days ago
I have a 2011 Chevy Equinox and the day I installed the snapshot device, my traction control, ABS and all wheel drive stopped working. I contacted Progressive and they advised me to remove the device ASAP, drive for 2 miles or so and see if that fixes the issue. They said if it doesn't, to contact them again and follow up. If my car requires repair, I'd like Progressive to pay for the repairs.


Brina L. said
198 days ago
2005 Ford Explorer with only 86,000 miles started having the following issues after using the Progressive snapshot:
Warning lights start coming on, check engine light is on, advance tracking light is on, won't go into gear properly, electrical system is haywire, battery is shot, trouble starting and now is not starting at all.


Brina L. said
198 days ago
After using the snapshot device on my 2005 Ford Explorer (with only 86,000 miles) my vehicle started having the following issues:

Started with warning lights coming on, check engine light, advance tracking light, not shifting into gear properly, electrical system is haywire, battery is shot, having problems starting and presently not starting at all


Jeffrey B. said
183 days ago
After using my snapshot I got a short in my obd slot and fuse relay box causing multiple things to rapidly go on and off constantly. I know have to run everything in my car from ac, rear ac, multiple USB cable and cigarette lighter port or I get clicking and shorts.


Kelly H. said
172 days ago
So wish I would have researched this device before installing it in my car. My car is less than two years and now will not start. Praying my computer/electrical is not fried.


Darian W. said
153 days ago
I knew there was a reason my battery died randomly!! I used snapshot from June until last month, when my battery died altogether. I had to cancel the policy before it was up, because the BRAND NEW BATTERY THAT I PUT IN IN JUNE DIED.


Sara s. said
131 days ago
I have only had snap shot since December and just in January on my 2007 town n country van.....now my air bag light comes on then goes off randomly....also my check engine light is on. I took off the snap shot and the next day my check engine light was off and my air bag light didn't come on. I drove it for about 3 or 4 days with out the device and my car was fine. I plugged it back in and about 2 days later the lights came back on. I'm so sick of it already. Im taking it off!


Paul H. said
130 days ago
I plugged in snapshot, and the next day, random dashboard lights would come on. My gas gauge would flop around and then rest at empty with a full tank. I called progressive and they agreed to pay for an hour of diagnostics. After diagnosis was completed, the codes that were returned is faulty dashboard cluster which will cost almost $800 and leave me without a car for 2 weeks.


Jay M. said
121 days ago
My problem is mild but consistent
Plus progressive insurance has bad issues with discounts concerning the snapshot


George S. said
115 days ago
I am having a similar issue with my 2017 Chevy Cruz LT. The car at this point is less than 18 months old with around 15k miles. When I first plugged the Snapshot device in, my car would not even start. The dashboard suddenly showed the check engine light and a warning that Stabilitrak is not working. I unplugged the device and was then able to start the car, but the check engine light remained on and Stabilitrak warning was still there. I tried to drive the car down the street in my neighborhood, and there is a very obvious shaking and noise. I parked the car back in my garage as I do not feel safe or comfortable even driving the car to a repair shop. I called Progressive to report this and they gave me a claim number and told me they would be following up.


Israel A. said
113 days ago
I to had life changing experience with the Snapshot program from Progressive. One Day after less than a week of plugging it in, I was driving 40 down a main road in my 2009 3 Series BMW and the machine freaked. All warning lights came on, lost power, lost power control and gauges were going up and down crazy. The car left me stranded on the side of the road and when I called Progressive they of course needed the car to be taken to a BMW dealership. Once there the BMW of Plano advised me that the electric water pump was ruined, the computer suffered damage, battery was fried and the alternator was defective. All came up to $4,000.00. Once speaking with a lousy agent from progressive he stated that my car had an oil leak and they were only going to pay $1,600.00 of the repairs. I was furious, I have had my car for almost 2 years with no issues and suddenly it's upside down. After threatening progressive they paid for the damages except the oil leak stating it wasn't there fault..; the car drove for 1 more day and never drove again. I poured another $800 trying to get the car back up and running all to never work again. All of thing happening while recovering from ACL/MCL & Meniscus surgery. After all I accumulated a lot of debt, missed work days and multiple uber/lyft rides later my financial life was ruined and my car was repo'd as I was no longer able to pay it. All thanks to an advertisement by progressive promising lower auto rates for using snapshot. But thank you Progressive for the $17 I saved in the same month after using snapshot, It only cost me my entire teen financial life, and a huge hit to my credit score.


JAMES B. said
91 days ago
what going on is the computer just not one any more but they can be up to 4 computers in a car, when u first hit key start all computers want talk to each other, probem this u plug in that device, and u trying start the car, this device is reading data befor computers even can get it, so data gets screw up, wrong vaules is used, some cars use what call keep alive memory, even if battery disconted it will not clear the data, this is being as car gets newer there more computers, another way data be damage, is if really cold and battery is low on power say at 70pecent charge u try start car drops below 50 percent and will lock car out, or put it in limp mode, some cars use a cam buss, it way computes talk to each other at higher speeds, this device may ack slow down that speed and guss what again u screw, i have 2014 dodge charger it has a huge battery in it, why the car dose not run off the ault it runs off the battery, ault is trun off when battery is charge, here mess up part u can check battery and will check good, try start the car and car will start fine, but computers cant talk to each other, there no error code this going on with the battery, but u get ton unrelated error codes, and sence u got system that uses keep alive memeoy u can not clear the errors, i know this hapen to me, i dont understand how car did not dected that battery was bad, but even my battey tester said was good, untill i fully charge it in 5 mins with it unhook from car drop to 80 percent, with every thing on but not started drop to 60 percent, this was enouf to cause car go in what called limp mode, and i cant clear the codes, nothing i done left battery unplug for 12 hrs, notthing work, i beleave that battery is store in computer, if u dont tell the computer u change batterys it will think u did not, i got lot trasmsion error codes all related to the battery. and they wont clear, cars are growing to depented on compters that get much to hot or cold wich over time dose damage them, a computer can get up to 240deg f hot, they clame wont effeck the computer, i know for fack it will, there is been out a board made for computers the board it self is a heat sink, it has 100's of layers each layer is a diffrent set copper lines, reason they made board thicker on pc when cpu got hot it putt its self away from heatsink this cause computer so crash, i seen the boards in all cars they not made to take the heat and cold and when that board gets hot it expands when dose over time things start breaking down, we went from a car getting hit 30 mpr would be no damage, to car if hit at 5 mpr would clause 3000 in damage, and why save fuel, i know for fack this is lie, the new milatery hummers they way 4 times what car dose, yeat they get 15 to 18 mpg some rv's get same , we being sold cars that max amout damage can be done to them at lowest speeds all to force u to replace them as price of parts to buld a car with parts, from dealer ship a 30k car would cost u closer to 60 to 80k, i have 2014 dodge charger it will go 160 mpr, one few ever could, it ack has armor plates in it, and yeat keep in mind car sells for off the lot for 20k it was total,? how can u total a 20k car, when just hit in rear, becuase if they saying cost 20k to fix, something very wrong, heak i dont know why they dont make shells of cars, all u do is drop in parts on your car to new car shell, no repairing or panting u just move parts over, now with wireing in place shell should be under 7000
would take 2 days move parts, as all wireing in place . and we force to pay increasing inshurce cost becuase how they being built, did u know the floor in some cars so thin it ack moves, these cars being made to incress our inshurce, they being made to incress the cost to keep it, and more likey will never survie a crash, in short these probems are being built into the cars, they dont want people to tap in to the computers, some of them no scaner will read u must must take it to dealership, car in front me was going 30 mpr so was mine, i was about 2 car sizes behind her, she hit her breaks as some one cut her off but time i hit my beakes, could been 5 cars behind her i could not stop my car, she had 1970 car no damage at all none, not one doller my car 3000,00 in damage, it did not even dent her bumper, now becuase of know recalls on my car and how it was made the battery cuase car to lock up wont shift out first grear it still thinks got bad battery in it and i must pay to get it tow, and have a dealer, clear the codes on it, we all being played cheaper and chepear made cars at much higer price, and they all in it togather inshance car dealers, them make cars all in it as all make money when u get hit or if u car hits something, and u cant even trust most dealers, that the scarey part, is most delears as they trying fix u car will get most off u they can this proven,
they can take current cars and reinforce the frame, to with stand a harder hit with no damage, but they wont not unless we the people start to take action agest them, only untill we ack as one can we change anything, what we need do, all who have stocks sell all car dealer stocks hafe price we leve them a message fix the cars or u will close down, we allways had power but one alone can do nothing, we the people as one can change laws, this is fack,
we should stop buying new cars go back to older cars, and send them very strong message this what we want, we shall have it and u will decress selling prices, on them, but unless all dealer ships was hit at same time, we driveing death traps even rv's are death traps, we talk about gun laws but we do nothing about how cheap these cars being made some even been catching on fire, and then they find any reason to put the probem u u all dealer will not take responably for it, do u know running a car on propain will decress emmiions by 30 pecent, and to covert one is under 3000,00 and yeat this never been done, we have cars will run on water, where are they they refuse to make them, becuase of oil market, so as long as we alow them to control each other we the ones who become slaves to it, we take control by stop buying new cars we stop, we sell there stocks, for one year if 60 percent people would got cars did not, and we sold the stocks same year we can name our price to fix all this, but would take a bold people not sheep to do this, but we must make clear them what we doing, law sutes dont fix anything, only the people as one can solve huge probems ,

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