Investigation of Apple iPhone 4 over power button failure

Apple, Inc

Attorneys are investigating claims that Apple’s iPhone 4 suffers from a faulty flex cable that controls the power button on the popular phone rendering unsuitable for its intended use.  There have been wide spread consumer complaints about the power button failure on these phones occurring right after the expiration of the one year warranty period but before the useful life expectancy of the phone expires.  Consumers seeking to fix or replace the phone for this issue are being charged $150 by Apple.


Emily S. said
2334 days ago
I'm having the same issue. The power button doesn't spring back up and you can even hear something rattling around at the top of the phone if you shake it lightly. I haven't dropped the phone, and I have kept it in a case the entire time I've had it. I've owned by iphone 4 for about 18 months.


Gino V. said
2245 days ago
Same issue with my iPhone 4


robert M. said
2143 days ago
i had 3 of the iphone 4 that had that problem i upgraded 2 and still have one on service with at&t you have to press harder and harder on the home button


robert M. said
2143 days ago
i had 3 of the iphone 4 that had that problem i upgraded 2 and still have one on service with at&t you have to press harder and harder on the home button


Myla P. said
2081 days ago
Yes. I have a Iphone 3s that I have the same problem and I do not want to pay $150 because it is the same if I buy the phone. But I should be compensated for manufacturer's defect


Joshua H. said
2075 days ago
I have had the iPhone 4 now for almost 16 months, I have had no power button/lock button now for over 5mnths now, this phone has lived in a protective case for it's entire life, and there is no reason the button should of failed, there is a bypass method, by turning on assistive touch, this puts an annoying white bubble on the homescreen though, but allows you to atleast lock the phone. But still unable to power down or power up the phone. Fortunately if the battery dies while turned on, it will power back on when plugged into a charger. They told me (support at apple store) it would cost 150-250$ for it to be repaired, rather wait for my next upgrade and get a new phone, as this would be the same cost to buy a new one with a 2yr contract as it would to get it repaired. If you need to contact me, please do so via email.

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