Ford named in class action lawsuit over leak of carbon monoxide in passenger compartments of Explorer Vehicles

Ford Motor

This case arises from Ford’s sale and lease of several hundreds of thousands of Explorer model vehicles that Ford knew or should have known are defective such that exhaust and other gases, including carbon monoxide, may enter the passenger compartments of the vehicles. The potential exposure to exhaust and carbon monoxide renders these vehicles unsafe to drive.

Ford’s Technical Service Bulletin 12-12-4 (“TSB 12-12-4”), “Explorer Exhaust Odor in Vehicle,” acknowledges that “[s]ome 2011-2013 Explorer vehicles may exhibit an exhaust odor in the vehicle with the auxiliary climate control system on. Customers may indicate the odor smells like sulfur.” Ford’s TSB 12-12-4 provides instructions which Ford claims will correct the exhaust odor in 2011 through 2013 model year Ford Explorers.

Subsequent to TSB 12-12-4, Ford issued Technical Service Bulletin 14-0130 (“TSB 14-0130”) “Exhaust Odor in Vehicle,” which acknowledges an exhaust odor in Explorer vehicles, and adds the 2014 and 2015 model year Explorers to the list of affected vehicles. TSB 14-0130 includes the same or similar service procedures outlined in TSB 12-12-4, and adds certain procedures not included in TSB 12-12-4.

Ford’s TSBs 12-12-4 and 14-0130 do not correct the condition, and they fail to acknowledge that carbon monoxide may enter the passenger compartment of affected vehicles. Ford’s TSBs 12-12-4 and 14-0130 are provided to authorized dealerships, and do not directly notify non-Ford automotive repair facilities about the defects associated with TSBs 12-12-4 and 14-0130. Further, although Ford has received numerous complaints relating to exhaust entering the passenger compartments of 2011 through 2015 model year Ford Explorers, and it developed a purported fix to the problem, Ford did not provide any notice to plaintiff about the defect and the potential exposure to lethal carbon monoxide in the 2011 through 2015 model-year Ford Explorers.

As alleged, Ford sold or leased hundreds of thousands of defective vehicles nationwide. Each such vehicle was sold or leased in a dangerous and defective condition because each such vehicle contains design flaws, and/or an exhaust and/or HVAC system, that permit exhaust and other gases, including carbon monoxide, to enter the passenger compartment during the normal and customary use of such vehicles.

Ford designed, manufactured, sold and leased the 2011 through 2015 model year Ford Explorers when it knew or should have known of such defects, or Ford otherwise learned of such defects and failed to notify plaintiff and the proposed class members of the defect in the 2011 through 2015 model year Ford Explorers that exposed plaintiff, the proposed class members, and others, to a life-safety hazard.

Plaintiff and the members of the proposed class reasonably expect to operate their Ford Explorer vehicles in a normal and customary manner free from exposure to potentially deadly gases.


Lisamarie B. said
1458 days ago

Heidi S. said
1387 days ago

Heidi S. said
1387 days ago

robert c. said
1334 days ago
yes just traded in 2011 ford explorer that didn't have this problem for my 2015 explorer that does.
just bought it on june 11 2015 and has had the tsb done but did not fix the problem
what do we do or what can we do i have 4 kids and i am afraid to let them ride in this car

Julie B. said
1319 days ago
I just don't understand how FORD can get away with this?

Jose R. said
1163 days ago
I leased a 2014 and I have the same issue. When I arrived at the Ford dealership to investigate the issue the advisor stated that she was curious about the smell from the interior of the Explorer. I acknowledged that is why I was there. Her written response was "tech could not reproduce". She stated that Ford does not have a fix yet and that I should check back in 2016. I have an 18 month old daughter and my wife is 5 months pregnant. When I asked to trade in the lease they stated that it would cost me around $7,000. The vehicle has 11,500 miles and is almost 2 years old because we can not drive it the way it is. The dealer stated that the used car department can't do any better because they have to make a profit. This is frustrating.

1100 days ago
we went on vacation to Canada and my son slept the whole way there telling he didn't feel good we just thought it was car sickness but turned out to be exhaust. Not good at all pieces of grap we will never buy ford again if this is not fixed.

James D. said
1078 days ago
I purchased my 2015 Explorer last May and it has the exhaust smell under hard acceleration.

Michelle P. said
969 days ago
I took my 2012 Expliorer in and pay $1100 to get problem
Fixed they said only vehicles 3 yrs or 30,000 miles were covered a ford employee told me about class action lawsuit and to look into it

Grant P. said
933 days ago
Yes having the same problems with my 2013 explorer. Took it to local ford dealership they said that they never heard of it happening on a explorer told them about the tsb 12-12-4 and 14-0130. They had a tech. look at it after three test drives he was able to reproduce the problem. They said because the car was out of warranty I would have to pay for it myself. They had to order the parts in before they could do the work. The cost would be $700. It's not right that ford is not stepping up to fix something that could be harmful.

Grant P. said
834 days ago
Had it repaired but still have a problem with it.

Grant P. said
834 days ago
Still have a problem with my explorer.

Grant P. said
834 days ago
Had it repaired but still have a problem with it.

Santos D. said
745 days ago

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