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Case Details for "Alitalia"
U.S. Department of Transportation Fines Alitalia for Violating International Baggage Liability Rule
The U.S. Department of Transportation (DOT) assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States.
Following complaints filed with DOT by consumers, the Department’s Aviation Enforcement Office investigated Alitalia’s baggage policy. It found that for a number of flights to and from the United States, Alitalia was limiting reimbursements to between $50 and $75 per day of delay regardless of the amount of the expenses claimed by passengers or whether they provided original receipts documenting their expenses.
Alitalia’s policy violated a provision of the Montreal Convention, an international agreement setting rules for international air travel. The agreement says that carriers may not limit their liability for loss or damage to checked baggage to less than approximately $1,700 per person, an amount that fluctuates based on currency conversion rates.
The consent order is available on the Internet at www.regulations.gov.
Posted on:2012-02-01
Company: Alitalia
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Scope: Nationwide
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